"hi everyone welcome to the a 6nz podcast today we're talking about guest spots and to cover that topic and all its wonderful glory we have with us Benedict Evans our in-house analyst and expert on all..."

"week so it focuses on the news that came out around messenger and BOTS a platform for BOTS as a lens to have a broader conversation about many different threads around BOTS everything from chat as an ..."

"talk about what that news is but also more broadly like why are bots in the conversation and also just this I mean do you guys even agree with this notion that there's like it's like it was a web and ..."

"you would with like an SMS service that you might have been using 15 or 20 years ago you get a little bit more of kind of an interactive model and so they've launched there's a payment multiplier in t..."

"apps is well how do we get people to install our app and so the sense of if it's well is if it's just a chat board inside messenger or WeChat or something then you don't have to get people to go to th..."

"talking about the first two so what do we think about the Facebook product itself I felt like it's almost like we've been talking about when his facebook gonna copy WeChat for so long that it's like i..."

"aside from that because that's an instance where I feel like I want someone listening I want to pretend that there's someone on the other side and things like travel agent or personal shopping somethi..."

"it's like everything needs to be about now well there's some interaction patterns where that's going to work really well like if you want if you want if you placed an order online and you want to chan..."

"why the transaction ends up taking longer in many cases well I think it's important to mention though that the chat bubble is relevant in the sense of identity because part of what messenger announced..."

"experience that's also persistent across devices and does have some sense of who they are so the web require being in the chat so so I feel like one of the things that would be really interesting I th..."

"richness of that channel when you go to the Amazon homepage it's and you're logged in it's a very personalized experience and everything is on display if I go into a chat context that is not the case ..."

"there's no this isn't giving me that's that's entirely true I mean for one thing the thing that is different about searching in Facebook unlike Google for example is that it's all sort of either filte..."

"it's not fair to classify it as a chat application and it's not fair to draw all the conclusions that we chat has achieved and say that all messaging apps can achieve that because we chat is much more..."

"are people actually going to use right and so I think given the numbers at Facebook announced yesterday and the growth of messenger the numbers you mean the fact that the use of messenger is like so m..."

"great experience and then I suppose what but what I was going to get at is that they went from that and on the desktop messenger was this sort of interesting little add-on that they built it was almos..."

"if you think about all the apps out there that already have your payments credentials and a login and high frequency they actually have a leg up as opposed to facebook Messenger I'm pulling this off s..."

"persisting across devices with payment information attached the web has completely failed so it's interesting you talk about identity so this is great piece about Facebook in in Burma talking about ho..."

"that then eventually becomes a platform that becomes more valuable over time I mean the the contrast that you might draw then is like with snapchat or with kik for example kik is used much more by tee..."

"term so one question I have is you know Chris you were working up to this argument about why conversational Commerce one question I have is I think and I think all three of you guys disagree about thi..."

"some other thing all you've done is just move the problem and say bye that's why I think body maps is interesting because you are actually solving a problem because you're just constraining it to loca..."

"them not by using the phone not by going through a teen teen not by going through Verizon or whatever but simply going through messenger and through the Facebook page that they already have that is ac..."

"gonna take time but I think it's a better answer in a better solution then go hire some consulting agency to build you some fold the spoke app that you know people will download once and forget about ..."

"to change my flight that I can just very easily like just go right into and and and say like hey this is my new time I think that's exactly I mean there's different priorities conflicting here because..."

"having to get people an app installed well but I think that you're solving this from the wrong perspective which is on the flip side of it from the users perspective how do I get the most possible pow..."

"but any platform that enables those web views could block it too right and and WeChat for example there's there's all kinds of rules around how often an official account can even message it yeah I thi..."

"all of them are controlled by people and I think you know you can look at snapchat video is exactly the same as instant stories or Google amp in a funny kind of way even though one is that the bandwid..."

"all of this crap that we've created and the control is moved from the publisher yes that's right it's not about the users control it's about the publishers it's the experience and it's like I guess wh..."

"about this in isolation because it's not like these other elements the web and everything else go away it's just like this is now adding a rich exactly sort of adding a rich a richer way of now intera..."

"they've done you know the things that they've killed they killed because the users didn't like it but you know it's funny because you just said that all the power exists on the platform and yet Facebo..."

"new paradigm for releasing and launching services features and tools in a way that previously people didn't have that expectation and so that's the shift that I see in terms of this new runtime and th..."

"can participate I guess I didn't say that as one if that's the definition of conversational commerce that is not new because it's existed in Asia for many many years totally and that's why it's new he..."

"interesting to me about this is that again it's it's actually sort of bringing these these services and brands and bots or whatever it is into your world in a way that people who are not super familia..."

"messaging context robust and so from here because there is that behavior now you can build on it you just describe like being able to recall the name of the website that really is just a shortcut and ..."

"I guess my question in my thought is that well if you strip away all the other trappings of pretty things and bells and whistles on the web to just being about a conversational channel that actually f..."

"stages of this shift I think I'd like to basically give caution to some developers because there is this kind of gold rush to build a bot right now to really think whether in the bots that they're cre..."