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a16z Podcast | Fintech from the World's Financial Capital -- London

a16z Podcast | Fintech from the World's Financial Capital -- London

30 segments available

The title of world's financial capital bounces back and forth between London and New York. This year London has bragging rights, but does being the word's center of gravity for finance mean so-called "fintech" companies will naturally flow from that position? London-based investor Eileen Burbidge joins a16z's Alex Rampell to pick apart fintech in this segment of the podcast recorded on our U.K. road trip. Everything from the term (please make it go away), to the particular barriers and opportunities facing entrepreneurs looking to create what really amounts to better banks.

Segments Timeline

1
0:00 - 0:12
0:11 duration48 words

Welcome to London

The a16z podcast kicks off with hosts Sonal and Michael introducing a special episode recorded in London. They set the stage for a discussion on fintech, featuring insights from prominent guests Eileen Burbidge and Alex Rampell, highlighting the significance of London's financial landscape.

"hi everyone welcome to the a 6nz podcast I'm sonal and today Michael and I are taping another special episode of the a 6 & Z podcast on the road from London and so we are bringing this to you live fro..."

2
0:12 - 0:29
0:17 duration52 words

Meet the Experts

Sonal introduces Eileen Burbidge, a key figure in London's fintech scene, and Alex Rampell, a new General Partner at a16z. The segment emphasizes their expertise and roles in shaping the future of financial technology in the world's financial capital.

"from London and today's topic is FinTech or financial services and tech meets technology and joining us on the podcast today are Alex man pal who is our newest GP General Partner who among many other ..."

3
0:29 - 1:10
0:40 duration155 words

The Fintech Terminology Debate

Eileen and Alex discuss the term 'fintech,' questioning its relevance and usage. They argue that traditional financial institutions do not identify as fintech, highlighting the term's contrived nature and its implications for new entrants in the financial sector.

"we also have Eileen burbage who is a partner at passion capital and early stage seed fund that's one of the most prominent early stage seed funds in London and she's also the chair of tech city and ve..."

4
1:10 - 1:58
0:47 duration190 words

Incumbents vs. Innovators

The conversation shifts to the competitive landscape between established banks and fintech startups. Eileen explains that while incumbents can adopt technology, their size and agility may hinder their ability to innovate quickly, drawing parallels to other industries facing disruption.

"would say we loan money we're a bank or we do finance we do microfinance but they they have very very well defined terms but anybody who's trying to compete with them that's fin tech company uh-huh it..."

5
1:58 - 3:40
1:42 duration337 words

Why London for Fintech?

Eileen addresses the question of whether London's status as a financial capital translates to a natural hub for fintech innovation. She discusses the evolution of London's tech ecosystem and how the 2007-2008 financial crisis spurred a wave of entrepreneurial activity in the sector.

"acquire like you know some competencies and and make it happen like just hire really smart developers and bring technology to their business yeah I mean I don't think that's any different in the finan..."

6
3:40 - 5:40
2:00 duration431 words

The Perfect Storm for Innovation

Eileen elaborates on the factors that have contributed to London's fintech boom, including a vibrant tech ecosystem, entrepreneurial spirit, and the need for industry expertise. She emphasizes the importance of understanding the financial system for successful disruption.

"combination of those two things and you're asking earlier sort of why now I really think the 2007-2008 crisis had a lot to do with it I think on the one hand you saw with the financial crisis that may..."

7
5:40 - 7:03
1:22 duration325 words

The Role of Policymakers

The discussion highlights the crucial role of policymakers in fostering fintech innovation. Eileen explains how the UK government is actively engaging with the fintech community to create supportive regulations that encourage entrepreneurship and innovation in financial services.

"combination that you need I'd actually add to the Venn diagram I think there's a fourth element to I think another thing that makes London so special so you got the tech you know obviously not at the ..."

8
7:03 - 10:13
3:10 duration722 words

Balancing Regulation and Innovation

Eileen and Alex discuss the balance between regulation and innovation in the fintech space. They explore how the UK government is implementing 'right touch' regulations to support the growth of challenger banks and ensure the stability of the financial sector.

"first three elements of that Venn diagram especially for financial services because on a panel that we did yesterday I was talking about if you want to launch uber or Airbnb or do something of that so..."

9
9:59 - 10:54
0:54 duration202 words

Outdated Regulations and Modern Needs

Burbidge addresses the challenges posed by outdated financial regulations that date back centuries. She shares an example of how antiquated laws hinder the adoption of digital banking solutions, emphasizing the need for regulatory updates to keep pace with technological advancements. This segment highlights the importance of modernizing regulations to facilitate fintech growth.

"startups you know and it's got the government here sees 300 of the world's banks with their headquarters here in London we have more American Bank headquarters here in London than in New York so it's ..."

10
10:54 - 12:14
1:20 duration313 words

Cultural Differences in Fintech Adoption

The conversation shifts to the cultural differences between the UK and the US regarding fintech adoption. Burbidge discusses how European consumers have embraced cashless payments and digital banking solutions more readily than their American counterparts. This segment explores the factors influencing consumer behavior and the varying levels of demand for fintech innovations.

"kind of measure and introduced in some 1,400 or 1,500 measure when the government was you know when that was brought to its attention obviously you know it holds a quick review but it changes it and t..."

11
12:14 - 13:01
0:47 duration191 words

The Evolution of Payment Systems

Burbidge reflects on the evolution of payment systems in the UK, highlighting the long-standing use of contactless payment methods like the Oyster Card. She contrasts this with the slower adoption of similar technologies in the US, emphasizing the infrastructure differences that impact consumer experiences. This segment illustrates the advancements in payment technology and their implications for fintech.

"that that would that would sort of support things in remittances and foreign exchange but maybe there was something about you know moving faster to chip-and-pin cashless payments you know we've had th..."

12
13:01 - 14:35
1:33 duration346 words

Fraud Prevention and Liability Shifts

In this segment, the discussion turns to fraud prevention measures in the US banking system. Burbidge explains the liability shift that encourages merchants to adopt chip technology to reduce fraud risks. She contrasts this with the UK’s more advanced payment infrastructure, highlighting the challenges and costs associated with upgrading systems to enhance security.

"had that for close to 20 years we also had Chip and PIN which I was just in the States to two weeks ago and I know is now starting to get rolled out it's not sure no parent yeah which is really weird ..."

13
14:35 - 16:01
1:25 duration297 words

Consumer Trust and the Need for Change

Burbidge and Rampell explore the impact of the 2008 financial crisis on consumer trust in banks. They discuss the evolving expectations of consumers who are seeking innovative solutions to their banking needs. This segment delves into the motivations behind the rise of fintech and the demand for alternatives to traditional banking services.

"might have that if you switch over to chip and you look at the capex that's required to go replace all of your terminals all of your your little checkout machines your POS systems that actually might ..."

14
16:01 - 18:38
2:37 duration573 words

Fintech's Challenge to Traditional Banking

The conversation concludes with a discussion on how fintech companies are challenging traditional banks. Burbidge draws parallels between the evolution of email services and banking, emphasizing the difficulty of changing established systems. This segment highlights the competitive landscape of fintech and the need for banks to adapt to meet consumer demands.

"like Lending Club is really a bank and I use this term a lot and and companies like Lending Club are banks but they're not banks at the same time because think back to when Gmail came out so Gmail com..."

15
18:02 - 19:37
1:35 duration347 words

Consumer Convenience in Fintech

Burbidge explains how consumer convenience and user experience (UX) are critical in the fintech space. She uses TransferWise as an example of a company that improved the remittance process by making it easier and more user-friendly, demonstrating that enhancing UX can be as impactful as changing the underlying utility of financial services.

"way that somebody's not looking for a fin tech company somebody's not looking for a lending market place somebody says wow I have I'm in debt and I'm paying 19 percent interest to my credit card a fri..."

16
19:37 - 21:02
1:25 duration318 words

The Incumbent vs. Startup Dilemma

The conversation shifts to the competitive landscape between established banks and fintech startups. Burbidge discusses the challenges startups face in gaining distribution against incumbents with significant infrastructure and regulatory advantages, emphasizing the importance of innovation and customer service in overcoming these barriers.

"you know you were talking about the timing of things the iPhone itself was only introduced in 2007 look at all the industries that have been just well quote disrupted or at least evolved just because ..."

17
21:02 - 22:39
1:37 duration347 words

Building a Fintech Operating System

Burbidge highlights the role of backend suppliers in the fintech ecosystem, explaining how many banks rely on a few key players for their infrastructure. She discusses the implications of this reliance for new fintech companies looking to innovate and the potential for creating a more agile operating system for financial services.

"other banks in the u.s. in terms of just intelligence around granting credit but their whole system is built on company called tsys which is built actually it sounded off you know tsys total systems C..."

18
22:39 - 24:18
1:38 duration357 words

The Wedge Strategy in Fintech

Burbidge introduces the concept of using a 'wedge' strategy to enter the fintech market, citing examples like Sofi, which targets recent graduates with student debt. She explains how this approach can lead to broader financial services offerings, emphasizing the need for fintech companies to build trust and provide value beyond initial offerings.

"not enough you can't have a solution in search of a problem and like just saying okay we've got a new bank and it's tech enabled and instead of getting two basis points of interest on your I learned t..."

19
24:18 - 27:01
2:43 duration539 words

Navigating the Financial Services Landscape

The discussion concludes with Burbidge reflecting on the complexities of entering the financial services market. She outlines the challenges of capital intensity and the necessity for startups to experiment with lending practices to understand risk, highlighting the unique hurdles fintech companies face compared to other industries.

"reinventing it is not enough I mean it's this is the the quote that I use around the office all the time which is the battle between the incumbent and the startup comes down to whether the incumbent g..."

20
27:10 - 28:05
0:55 duration226 words

Marketing Challenges in FinTech

The conversation shifts to the high marketing costs associated with launching FinTech products. Burbidge points out that consumers do not actively seek to change their banking services, making it difficult for new companies to gain traction against established players like Geico.

"gonna pay me back and but how would you know that ex-ante you have to actually make loans to figure out if people are going to pay bad loans right yeah like alright I want to start a life insurance co..."

21
28:05 - 29:39
1:34 duration326 words

B2B Opportunities in FinTech

Burbidge discusses the potential for B2B startups in the FinTech space, focusing on companies that address regulatory compliance and operational efficiency for financial institutions. She cites examples of London-based startups tackling KYC and AML challenges.

"new competitors from going in where you know if Geico was only spending $15 a click on Google then a start-up could compete if they're spending $100 a click on Google this startup can one reason I lik..."

22
29:39 - 30:57
1:17 duration270 words

Trust and UX in Banking for Millennials

The discussion turns to the importance of user experience (UX) and trust in banking, particularly for younger generations. Burbidge and Rampell explore how Millennials perceive traditional banks and the potential for tech companies to fill the gap in financial services.

"think there's a lot more underneath I guess like if you think of an iceberg type analogy you've got all the challenges on the consumer facing side but under the water under the surface of the water th..."

23
30:57 - 32:05
1:08 duration242 words

The Role of Regulation in Building Trust

Burbidge emphasizes the significance of regulatory frameworks in establishing trust among consumers. She discusses how effective communication of regulations, like FDIC insurance, can help younger demographics feel secure in their banking choices.

"whereas how would how would somebody that knows nothing about this sector actually understand this this is actually where regulation if it were well communicated might be more helpful is saying or lik..."

24
32:05 - 33:13
1:08 duration264 words

Changing Trust Dynamics in Financial Services

The segment explores how trust dynamics are shifting, with younger consumers favoring tech brands over traditional banks. Burbidge highlights the potential for FinTech startups to be acquired by tech giants as they expand their financial service offerings.

"do think what's interesting about the younger demographic is that surveys are saying and you know I don't know how much is true you know that the younger generation is not trusting what the previous g..."

25
33:13 - 34:00
0:46 duration186 words

The Future of Payments and Financial Services

Burbidge discusses the rise of stealth payment systems and how companies like Uber and Lyft are changing consumer purchasing behavior. She reflects on the implications of these trends for traditional banking and the future of financial transactions.

"actually personally believe I mean I'm not an expert in this space means but I actually personally believe that all the sort of stealth players that have these sort of shadow payment systems we're giv..."

26
33:37 - 34:55
1:18 duration266 words

The Trust Gap in Banking

Eileen Burbidge discusses why Millennials distrust traditional banks, attributing it to large companies prioritizing profit over customer service. She highlights how banks have layered on fees without transparency, contrasting this with the straightforward pricing of tech products like Apple. This segment explores the disconnect between service and fees in banking, shedding light on consumer frustrations.

"the biggest threats not threats would Ally pay right in terms of how many people actually make purchasing decisions and have their payment details with that company right we actually published a very ..."

27
34:55 - 36:06
1:10 duration266 words

Lessons from Global Payment Systems

The conversation shifts to global payment systems, with a focus on Tokyo's Suica card and its integration into daily life. Burbidge expresses skepticism about new payment startups, emphasizing that successful systems often grow organically. She discusses the challenges of changing consumer behavior and the dominance of established players like Visa and MasterCard in the payment landscape.

"there's no way there's no gotcha on an Apple product and the only gotcha is like damn I wish my my iPhone battery lasted more than a year and I have to buy a new iPhone to get a new battery but it's n..."

28
36:06 - 38:10
2:03 duration443 words

The Impact of European Regulations

Burbidge highlights the effects of European regulations on payment systems, particularly the reduction of interchange fees. She explains how this shift is eliminating rewards programs and creating opportunities for startups to innovate in the financial space. This segment underscores the changing landscape of consumer rewards and the potential for new entrants to disrupt traditional banking models.

"concentric Li outward but I think you do have a number of interesting like some of the larger companies that are not financial services companies at all whether it is like if if Ulster wanted to becom..."

29
38:10 - 41:37
3:26 duration743 words

Emerging Markets and Financial Innovation

The discussion turns to emerging markets like Argentina and India, where financial systems are evolving rapidly due to lack of traditional infrastructure. Burbidge notes how mobile banking is transforming access to financial services, allowing millions to open accounts. This segment explores the unique challenges and innovations in these markets, suggesting that they may leapfrog traditional banking models seen in developed countries.

"I think actually this is a major opportunity for a lot of startups to come in because as a consumer right now you don't get rewards on a card you want to get rewards on a card it actually it's trigger..."

30
41:37 - 41:37
0:00 duration3 words

A Call for Better Banking

In a concluding remark, Burbidge expresses optimism for the future of fintech, advocating for a shift away from the term 'fintech' towards a focus on creating better banking experiences. This segment encapsulates the hope for innovation in financial services and the need for a more consumer-centric approach.

"you thank you"