
41 segments available
Lulu Cheng Meservey was formerly head of comms at Substack (where I host my newsletter and podcast) and is currently the Executive Vice President of Corporate Affairs and Chief Communications Officer at Activision Blizzard. She also writes one of my favorite newsletters, “Flack,” where she shares tactical advice for company comms, PR, and messaging. In today’s episode, we dive deep into the world of PR and comms. We discuss why taking risks is crucial, how to gain attention as an underdog, and why it’s important to have a super-specific audience. Lulu outlines several frameworks I’d never heard of before, including a concentric circles framework for identifying your audience, the cultural erogenous zones, and even a physics-based framework for comms. — Brought to you by AssemblyAI—Production-ready AI models to transcribe and understand speech | Public—Invest in stocks, treasuries, crypto, and more | Vanta—Automate compliance. Simplify security. Find the full transcript at: https://www.lennysnewsletter.com/p/navigating-comms-and-pr-lulu-cheng Where to find Lulu Cheng Meservey: • Twitter: https://twitter.com/lulumeservey • LinkedIn: https://www.linkedin.com/in/lulu-cheng-meservey/ • Newsletter: https://www.getflack.com/ Where to find Lenny: • Newsletter: https://www.lennysnewsletter.com • Twitter: https://twitter.com/lennysan • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/ Referenced: • “Binders full of women”: Mitt Romney’s four words that alienated women voters: https://www.theguardian.com/world/shortcuts/2012/oct/17/binders-full-of-women-romneys-four-words • Bill Bishop’s newsletter on Substack: https://www.sinocism.com/ • Hamish McKenzie on Twitter: https://twitter.com/hamishmckenzie • The Network State: How to Start a New Country: https://www.amazon.com/Network-State-How-Start-Country-ebook/dp/B09VPKZR3G • How to increase virality: https://www.lennysnewsletter.com/p/increasing-virality • Ryan Petersen on Twitter: https://twitter.com/typesfast • Brian Armstrong on Twitter: https://twitter.com/brian_armstrong • Palmer Luckey on Twitter: https://twitter.com/PalmerLuckey • Pirate Wires: https://www.piratewires.com/ • NYX: https://www.nyxcosmetics.com/ • Gates of Fire: An Epic Novel of the Battle of Thermopylae: https://www.amazon.com/Gates-Fire-Novel-Battle-Thermopylae/dp/055338368X • The Last of Us on HBO: https://www.hbo.com/the-last-of-us • Notion: https://www.notion.so/ • Lex: https://lex.page/ In this episode, we cover: (00:00) Lulu’s background (04:36) What helps an idea spread (06:17) Mitt Romney’s “binders full of women” (07:19) Advice for coming up with contagious phrasing (08:36) Lulu’s esoteric reference that left her Twitter followers confused (11:08) The importance of taking risks, and Lulu’s thread on standing for free speech (12:53) An example of another sticky phrase (14:40) The cultural erogenous zones framework (16:08) How Kamala Harris made people care about education (17:29) How to get attention as the underdog (20:25) How Substack used the concentric circles framework to spread information (21:32) Understanding the layers in those concentric circles (25:44) How to get started figuring out your concentric circles (27:03) An example of aligning messaging with people’s values (28:19) Lulu’s mathematical formula framework for comms for a purpose (28:54) A physics-based framework for comms (35:56) How Balaji Srinivasan used the concentric circles approach with his book The Network State (39:46) The importance of a super-specific audience (41:12) Reasons your comms are failing (42:40) Why you should focus on one direct communication channel at first (46:58) Why not every founder needs to be on Twitter (48:02) Who LinkedIn works better for (49:23) Examples of messaging with a human voice and hopping on trends quickly (51:11) Reasons for direct comms (53:52) How to get started setting up a direct channel (56:09) Why consistent, good content is better than trying to go viral (59:28) Lightning round Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.
Lulu Cheng Meservey introduces the concept of 'cultural erogenous zones,' emphasizing the importance of understanding what your audience cares about. She explains that rather than trying to change someone's worldview, it's more effective to shape your messaging to fit their existing passions. This segment highlights the significance of identifying your natural audience and creating connections that resonate with them.
"I often say to find your audience's cultural erogenous zones so what it means is people have things that they either care about or don't and you're not going to change that so it's a huge lift to try ..."
In this segment, Lulu discusses how to make ideas spread by making them memorable. She shares strategies such as using humor, analogies, and storytelling to create engaging content that people want to share. Lulu emphasizes the importance of crafting messages that are easy to understand and repeat, ensuring they resonate with a broad audience.
"with Lulu Missouri after a short word from our sponsors this episode is brought to you by assembly AI if you're looking to build AI powered features in your audio and video products then you need to k..."
Lulu shares insights on how to create catchy phrases that stick in people's minds. She uses the example of Mitt Romney's 'binders full of women' to illustrate how specific and unusual phrasing can capture attention and become memorable. This segment provides practical advice for founders looking to develop impactful messaging that resonates with their audience.
"Lulu welcome to the podcast thank you Lenny great to be here I am really excited to chat all things comms and PR I've never met a founder or product leader who doesn't want to get better at spreading ..."
Lulu emphasizes the importance of simplifying complex ideas into easily digestible phrases. She advises founders to distill their mission into a single sentence that a child could understand, avoiding jargon and clichés. This approach helps ensure that the message is accessible and relatable, increasing its potential for virality.
"use a story use an anecdote instead of using adjectives because adjectives are so subjective they're meaningless to people so if you give them a story that's something they can repeat over the dinner ..."
Lulu discusses the necessity of taking risks in communications, especially for startups. She argues that avoiding risks allows the status quo to prevail, which can hinder growth. This segment encourages listeners to embrace mistakes of commission over omission, as they provide valuable learning opportunities and help foster innovation.
"so you've definitely done this on Twitter it might be fun just to share a tweet or something of yours that has done this that has spread like crazy and notice that you delete your old tweets which I t..."
In this segment, Lulu reflects on her own experiences with risk-taking in communications. She shares a personal anecdote about a misstep during her time at Substack, illustrating the importance of learning from failures. Lulu emphasizes that understanding what doesn't work is just as valuable as recognizing successful strategies.
"that it was such a colorful metaphor actually caught people's attention in in an accidental way like I didn't mean for it to um yeah I guess that's that's a don't does that sort of what's an example y..."
Lulu elaborates on the concept of cultural erogenous zones, stressing that understanding your audience's interests is crucial for effective communication. She explains that it's easier to align your messaging with what your audience already cares about rather than trying to change their beliefs. This segment reinforces the idea of building connections through shared values.
"again an analogy to make it more memorable my analogy for this is if you're investing money in the market versus if you're just sitting in cash if you're sitting in cash you won't lose your money and ..."
In this segment, Lulu introduces the concept of 'cultural erogenous zones' as a framework for understanding audience engagement. She explains how identifying these zones can help communicators craft messages that resonate deeply with their audience, making it easier to connect and spread ideas effectively.
"when you asked about what are things that help stick in people's memory there was the kind of fail example of the C analogy I think a useful example that works is I often say to find your audience's c..."
Lulu shares a compelling example from Kamala Harris's Senate campaign, illustrating how to frame K-12 education in terms of national security to capture broader attention. This approach demonstrates the effectiveness of linking less popular topics to issues that resonate more strongly with the public.
"Y it's not with messaging it's not build it and they will come it is so sorry and you'd have to be super humanly gifted to the extent that I can't recall seeing in my entire life where you create a me..."
Lulu discusses strategies for underdog startups to gain attention in a competitive landscape. She emphasizes the importance of acknowledging their position and leveraging unique storytelling to connect with audiences, while also building their own distribution channels without relying on traditional media.
"and in fact it stuck with me such that many years later I'm still repeating it to you hmm something else that I think what you teach helps with is underdogs kind of coming up against incumbent compani..."
Lulu introduces the concentric circles framework for effective communication. She explains how to identify and prioritize different audience layers, starting from the inner circle of employees and moving outward, ensuring that messages are controlled and resonate with each group.
"and get them to print the story that you want them to so you need to figure out who are the influencers and the way to do that I'll cut off the rabbit hole after this because you can just go deeper an..."
In this segment, Lulu elaborates on the importance of engaging power users and influencers within concentric circles. She discusses how to create a narrative that resonates with these groups, encouraging them to share and advocate for the brand, ultimately amplifying the message.
"motion I really like this concentric Circle framework I haven't heard this before is there just to make it a little more real is there something that you could share something that comes to mind that ..."
Lulu emphasizes the significance of controlling the message through the concentric circles approach. She explains how the credibility of the inner circle influences the outer circles, and how ensuring alignment among employees and key stakeholders is crucial for successful communication.
"to make this even more real I'm trying to uh help people understand this concentric Circle idea so first up stack as an example what would be like the few layers of the concentric circle like on the m..."
Lulu provides actionable advice on mapping out audience layers and understanding their cultural erogenous zones. She suggests creating a simple document to rank audiences by influence and credibility, which helps in crafting targeted messages that resonate effectively.
"circle is my point super interesting and I imagine the closer they are to the employees the more time you spend with them and the more like innately they're closer and also their perspective and what ..."
In this segment, Lulu discusses how to leverage public sentiment when responding to criticism. She shares insights on how to frame responses in a way that resonates with broader audiences, ensuring that the messaging aligns with what people care about most.
"one-page Google doc and you take your audiences you list them probably stop at like five or six because past that it's like way way first world problem like you you'll have more than enough work to wi..."
Lulu presents a mathematical framework for communications that aligns with business goals. She explains how to determine the necessary actions from your audience and what beliefs they need to hold to take those actions. This structured approach helps ensure that communications are purposeful and effective.
"the way you described it earlier came back to me as you were talking which is this idea that lights people up like what lights people up within this list of people that you're making so that's uh that..."
This segment dives into the physics analogy of pressure and force as it relates to communications strategy. Lulu explains how reducing the surface area of your target audience can amplify the impact of your messaging, allowing startups to make a significant impression with limited resources.
"is that ring a bell yeah okay let's get into that yeah I think it's useful to try to bring as much discipline as possible to comms because you're really just measuring Vibes and it's hard you know wor..."
Lulu discusses the importance of hyper-targeting your messaging to a specific audience rather than trying to appeal to everyone. She emphasizes that focusing on a smaller, dedicated group can lead to deeper connections and more effective communication, ultimately driving better results.
"so they need to believe these things then it's where do they reside intellectually like how do you deliver that message to them and that's the who do they listen to which accounts do they follow which..."
In this segment, Lulu shares insights on how to cultivate a loyal audience or 'true believers' for your brand. She explains that by dominating a niche market and fostering strong relationships with early adopters, companies can expand their reach organically over time.
"something done with your comms as opposed to just saying words into The Ether I think you had something like there's like pressure and force and areas that part of this or is that a different framewor..."
Lulu elaborates on the balance between targeting a narrow audience and expanding reach. She argues that while it’s essential to start with a focused approach, there is potential for growth once a solid foundation is established. This strategy allows for more impactful messaging that resonates deeply with the audience.
"apply more pressure so I think of it as there's a Continuum between you can either hyper Target so that the extreme of the Continuum is you are becoming the life partner of one person that's like the ..."
Lulu highlights Balaji Srinivasan's successful approach with his book 'The Network State.' She explains how he effectively created his own distribution channels and focused on his core audience, which led to significant success without relying on traditional marketing methods.
"and it's not meaningful to them so you have to choose where you're going to be along that Continuum and for most startups I would choose towards the fewer people end of it where you choose who's going..."
This segment discusses how to maximize the impact of your communications by focusing efforts on key influencers rather than a broad audience. Lulu illustrates this with examples of how targeted messaging can lead to organic promotion and greater returns on investment.
"this episode is brought to you by vanta helping you streamline your security compliance to accelerate growth if your business stores any data in the cloud then you've likely been asked or you're going..."
Lulu emphasizes the significance of maintaining a niche focus for startups. She explains that by honing in on a specific audience and building strong relationships, companies can create a loyal following that drives growth and success over time.
"message you can either increase the force and what is in this context force is it like the amount of messaging or is it like the success of your message it's the amount of effort you put in it's how m..."
In this segment, Lulu warns against the pitfalls of trying to appeal to a broad audience, which often leads to diluted messaging. She stresses the importance of being remarkable and standing out in a crowded market by targeting specific interests and values.
"this is a really great framework again is your advice that for the smaller you are just basically reduce the area yes and the larger you are you increase that over time yes if you're just starting out..."
Lulu discusses the value of building a strong community around your brand. She shares insights on how to engage with your audience authentically and foster a sense of belonging, which can lead to passionate advocates for your message.
"are in it become your True Believers your your die hards and they'll expand it out to the next Circle and then you go from there but if you try to win over everybody at the same time it's for you know..."
Lulu Cheng Meservey discusses the pitfalls of companies trying to appease everyone, which can lead to a loss of passion among true fans. She emphasizes the importance of maintaining authenticity and how a strong, dedicated audience can drive success, using the example of a successful book launch propelled by genuine fan support.
"hate when people are mad at you so you try to appeal to them and then your true fans lose their passion because the thing that made you so special has now gone milk toast so biology Fosters his true f..."
In this segment, Lulu addresses the common misconception among founders that focusing too narrowly limits their market potential. She explains that even capturing a tiny fraction of the vast online audience can lead to a successful business, and highlights the importance of standing out rather than blending in.
"way to start and then you expand from there it's both I mean the denominator if you're writing online or doing something online the denominator is the size of the internet you don't need to capture 80..."
Lulu emphasizes that to gain attention and be noticed, brands must be remarkable. She discusses how trying to appeal to a broad audience often leads to watered-down messaging that fails to resonate, making it crucial for companies to focus on what makes them unique.
"you've written about this Lenny right with how to how to be viral how to be noticed and one of the things is be remarkable and you can't be remarkable if you're trying to appeal to so many people that..."
Lulu explores common reasons why companies struggle to gain attention for their products. She highlights the mistake of adopting a corporate voice instead of a personal one, stressing that people connect with individuals rather than faceless corporations.
"trying to get a bunch of attention for your product and it's not no one cares feels like this is one reason is just you're going too wide right yeah I think that's probably the most common reason um i..."
In this segment, Lulu discusses the concept of 'going direct' in communication. She explains the importance of founders and executives speaking authentically and directly to their audience, and how this approach fosters trust and connection.
"there's a sense of wanting to cosplay an executive and it doesn't it doesn't work it doesn't resonate a good example of this would be Ryan Peterson at plexport his company even after it got huge he ne..."
Lulu advises on the importance of selecting the right communication channel based on the strengths of the spokesperson. She emphasizes that founders should focus on the medium they are most comfortable with, whether it's writing, video, or audio, to effectively engage their audience.
"there's still a place for engaging with media and that it's just another tool he's for just like straight up go direct undistilled but I think that for everybody a hundred percent of the time you want..."
Lulu and Lenny discuss how founders can evolve their communication styles over time. They emphasize that starting with one platform doesn't mean being locked into it forever, and that comfort in front of the camera can grow with experience.
"post writing all their stuff it shows so some CEOs are better at writing long form some CEOs are better at doing videos some do better with audio or podcasts somewhere better with short form like the ..."
Lulu shares her perspective on whether every founder needs to be on Twitter. She explains that for mission-driven founders, Twitter can be a valuable platform for connecting with like-minded individuals and defending their ideas.
"and I've seen Founders become a lot more comfortable in front of the camera for example once they've done a few reps and the other reason to to know that you can just change it over time is otherwise ..."
In this segment, Lulu discusses the advantages of using LinkedIn over Twitter for certain founders. She highlights LinkedIn's potential for reaching a professional audience and the opportunity to stand out with quality content amidst a sea of mediocre posts.
"what's interesting I found recently is I get more traffic to my newsletter from LinkedIn and Twitter is that something you think about at all like going to LinkedIn instead of Twitter feels so wrong t..."
Lulu points to the makeup industry as a model for effective direct communication. She explains how makeup brands leverage influencers and social media to create authentic connections with consumers, often bypassing traditional marketing methods.
"is excellent that is really good advice I'm gonna throw a fishing line into the pool of examples he talked about people doing this well uh going direct apology talk about Ryan Peterson and uh Elon obv..."
Lulu outlines the dual importance of direct communication: the defense of standing up against criticism and the offense of effectively conveying unique ideas. She emphasizes the need for founders to build an audience and establish a communication cadence to prepare for future challenges.
"you know within an hour they're on the trend as opposed to other Industries or more traditional companies that take a few days and they routed through approvals and then the opportunity is done what a..."
In this final segment, Lulu provides actionable steps for founders looking to build their audience. She emphasizes the importance of identifying personal strengths and preferences in communication, and setting up appropriate channels to engage effectively.
"communicate so that when you do something it's not weird like if you never post and then suddenly you start posting people are going to think you're having a crisis or something like what is going on ..."
Lulu emphasizes the significance of having a consistent content strategy to engage your audience effectively. She discusses the importance of regular communication and community management, cautioning against the temptation to chase viral moments. This segment provides insights into how consistency can lead to organic growth and deeper connections with your audience.
"broadly step one would be assessing what are you good at and what do you enjoy so that's where you decide do I like long form writing or do I enjoy podcasting or what are my mediums step two is settin..."
In this thought-provoking segment, Lulu critiques the obsession with going viral, explaining that fleeting viral moments do not guarantee lasting success or engagement. She highlights the importance of delivering genuine value to your audience rather than focusing solely on increasing follower counts. This perspective encourages a more meaningful approach to content creation.
"and so it's the same with audience a mistake that people make I think is just every once in a while trying to go viral as opposed to just being consistent and then you know some posts do better than o..."
Lulu discusses the importance of attracting the right audience rather than just increasing numbers. She warns against the pitfalls of gaining followers who do not engage meaningfully with your content. This segment underscores the need for authenticity and alignment between content and audience expectations to foster genuine relationships.
"trying to go viral for the sake of it and you don't have a real message it's like the the post the um when people screenshot the iPhone you know six digit security code and they say best feature Apple..."
In this engaging lightning round, Lulu shares her top book recommendations, favorite shows, and valuable tips for gaining attention for products. She emphasizes the importance of giving away products to the right people and highlights her favorite tools for productivity. This rapid-fire segment offers quick, actionable insights for listeners looking to enhance their communication and marketing strategies.
"meaningful so one example of this is there's all these threads about how to just grow on Twitter for no reason just grow for the sake of growing and it's a lot of generic advice of like make sure that..."