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Building for the Enterprise with Aaron Levie (How to Start a Startup 2014: Lecture 12)

Building for the Enterprise with Aaron Levie (How to Start a Startup 2014: Lecture 12)

38 segments available

Lecture Transcript: http://tech.genius.com/Aaron-levie-lecture-12-sales-and-marketing-annotated Aaron Levie - founder of Box, enterprise master, Twitter comedic genius. In this lecture, he'll convince you to Build for the Enterprise. See the slides and readings at http://startupclass.samaltman.com/courses/lec12 Discuss this lecture: http://startupclass.co/courses/how-to-start-a-startup/lectures/64041

Segments Timeline

1
0:00 - 2:01
2:01 duration339 words

Welcome to Enterprise Software

Aaron Levie introduces himself as the CEO and co-founder of Box, setting the stage for his lecture on building an enterprise software company. He aims to convince the audience of the benefits of focusing on enterprise software over consumer products, highlighting the misconceptions surrounding the appeal of consumer startups.

"can we keep playing with they okay good we turn up a little bit so it's more pump up okay here we go [Applause] okay I guess we got to clap we got to find the beat and then we got to clap to the beat ..."

2
2:01 - 4:01
1:59 duration440 words

The Evolution of Box

Levie shares the background of Box, detailing how the company was founded without an initial focus on enterprise software. He discusses the factors that led to their decision to target the enterprise market, including the changing landscape of technology and the growing need for data sharing solutions.

"going to talk about three things today um the first is the quick background and and kind of history of box CU when we started the company we didn't know that we wanted to do enterprise software um and..."

3
4:01 - 6:08
2:07 duration464 words

Challenges of File Sharing in 2004

In this segment, Levie reflects on the difficulties of file sharing in 2004, illustrating the limitations of internet technology at the time. He recounts his personal experiences as an intern, emphasizing the need for a solution that simplifies file storage and sharing, which ultimately inspired the creation of Box.

"we get here CU we we didn't really start the company to try and go build an Enterprise software company even though that is how things ended up happening so when we uh started the product um so we lau..."

4
6:08 - 8:09
2:00 duration413 words

Identifying Market Opportunities

Levie discusses the technological advancements that made it feasible to create Box, including the decreasing costs of storage and improvements in internet speed. He emphasizes the importance of recognizing changing market conditions and technological factors that can lead to significant opportunities in the enterprise software space.

"files and then in classroom environments you were constantly working with lots of other people and it was also hard to share files um uh where uh I went to USC and USC gave you 50 megabytes of online ..."

5
8:09 - 10:00
1:51 duration431 words

The Decision to Drop Out

Levie shares the pivotal moment when he and his co-founders decided to drop out of college to pursue Box full-time. He humorously contrasts their expectations of startup life with the reality, highlighting the challenges they faced as young entrepreneurs in the competitive tech landscape.

"put together this really quick version of box we launched it as box.net and the idea was let's make it really easy to share files and it turned out that the idea clicked we um we got Angel funding fro..."

6
10:00 - 11:22
1:22 duration287 words

Navigating Consumer vs. Enterprise Needs

In this segment, Levie explains the challenges Box faced in balancing consumer and enterprise needs. He describes how their product was initially too robust for consumers and lacked essential features for enterprise clients, leading to a critical decision point for the company's direction.

"model um which was that for consumers um we had built a very robust a very comprehensive product and for Enterprises we had actually built two uh sort of insignificant of a product so for consumers um..."

7
11:40 - 12:49
1:09 duration229 words

The Financial Landscape of Consumer vs. Enterprise

Levie discusses the financial dynamics of consumer and enterprise markets, revealing that while consumer apps generate significant revenue, the enterprise sector boasts a staggering $3.7 trillion in annual spending. He highlights the different motivations behind spending in both sectors.

"was we had to choose you know one of these two worlds and uh and so we looked at that and we said okay well consumer looks really fun Enterprise looks really hard and and there's a lot of competition ..."

8
12:49 - 14:00
1:10 duration253 words

The Unsexy Reality of Enterprise Software

Levie candidly describes the challenges of building enterprise software, including slow sales processes and complex user experiences. He emphasizes the lack of design consideration in enterprise solutions and the difficulties of selling to large organizations.

"opportunity there however in the Enterprise there's actually $3.7 trillion spent on Enterprise it every single year so these are the servers the infrastructure the software the networking the services..."

9
14:00 - 15:02
1:02 duration229 words

The Slow Sales Cycle

In this segment, Levie elaborates on the lengthy sales cycles associated with enterprise software, explaining how it can take years for companies to purchase and implement new technology. He discusses the implications of this slow pace for startups.

"important data point however the problem was that enterprise software was really really unsexy right so again very competitive very difficult to build a business it wasn't something that really you yo..."

10
15:02 - 16:17
1:14 duration271 words

The Challenge of Selling Enterprise Software

Levie shares insights into the traditional sales model for enterprise software, highlighting the reliance on sales intermediaries. He questions the effectiveness of this model and discusses the potential for leveraging the internet to reach customers directly.

"um the user experience I don't know how many people have had to use most enterprise software but it's generally really complicated um you you you find yourself asking why in God's name did a designer ..."

11
16:17 - 17:03
0:45 duration178 words

Overcoming Investor Doubts

Levie recounts the skepticism from investors regarding Box's ability to succeed in the enterprise market, given their young founding team and lack of experience. He reflects on the challenges they faced and the perceptions of their capabilities.

"and we were saying well why can't we take the power of the internet and actually get our technology out to people directly why why should we have to go through this sales intermediary um as we uh as w..."

12
17:03 - 18:05
1:01 duration235 words

Taking the Leap into Enterprise

Despite the doubts, Levie discusses the decision to pursue the enterprise market, emphasizing the need to adapt their approach. He shares how they aimed to leverage their consumer experience to innovate within the enterprise space.

"were right on a number of areas right so we were very inexperienced team um this is uh this was a you know stage we were just still early in our careers um my co-founder for instance looked like he wa..."

13
18:05 - 19:34
1:28 duration325 words

A New Era for Enterprise Software

Levie outlines the transformative changes in the enterprise landscape that make it an opportune time to build enterprise software. He discusses the shift towards cloud applications and the evolving needs of organizations.

"advantage of and so we decided that if we're going to do the Enterprise if we're going to go after the Enterprise that we would have to play by a very different set of rules so what about the complexi..."

14
19:51 - 20:37
0:46 duration139 words

Cloud Computing's Impact

In this segment, Levie elaborates on the shift from on-premise computing to cloud solutions, detailing how this transition reduces redundancy and accelerates software delivery. He discusses the implications for CIOs and large enterprises, emphasizing the need to embrace cloud technology to remain competitive.

"of so possible to enter it today um better and more seamlessly than ever before so everything about the Enterprise and then by definition the software that an Enterprise uses has changed just in the p..."

15
20:37 - 21:29
0:51 duration174 words

Lowering Barriers for Adoption

Levie explains how the decreasing costs of cloud computing lower the barriers for enterprises to adopt new technologies. He points out that this shift creates significant opportunities for startups, as organizations are now more willing to explore innovative solutions without the friction of high costs.

"ago you basically had to go have your technology be implemented in every single customer location no matter how many customers you sold to no matter what regions they were in every single customer had..."

16
21:29 - 22:10
0:41 duration136 words

The Rise of Standardized Platforms

This segment focuses on the transition from customized software to standardized platforms in the enterprise space. Levie discusses how businesses are now seeking open platforms that allow for customization at higher levels, enabling them to adapt to their specific needs without extensive integration efforts.

"Amazon said why does that make any sense today when we could just put together thousands tens of thousands hundreds of thousands of servers and make them available on demand and you just use what you ..."

17
22:10 - 23:01
0:50 duration171 words

Expanding Market Opportunities

Levie highlights the democratization of enterprise software, where even small businesses can access powerful tools previously reserved for large corporations. He illustrates how this shift opens up vast market opportunities for startups, allowing them to serve a diverse range of clients.

"happening we are moving to a world of cheaper lowcost on demand Computing from a world of expensive Computing the benefit to building a startup is that customers don't have the same kind of friction w..."

18
23:01 - 23:51
0:50 duration161 words

Globalization of Platforms

In this segment, Levie discusses how enterprise platforms are becoming increasingly global. He contrasts the traditional lengthy process of international expansion with the current ability of startups to reach international customers quickly, thanks to modern technology.

"10,000 companies in the world because only those companies had the wherewithal the talent the infrastructure and the budget to deploy your technology into the Enterprise today literally a two-person c..."

19
23:51 - 24:43
0:51 duration158 words

User-Led IT Models

Levie explains the shift towards user-led IT models driven by mobile technology. He emphasizes how this change allows startups to build software that caters directly to end-users, enabling them to penetrate enterprises more effectively by addressing user needs.

"profound shift of all is that because of mobile devices you know iPhones iPads tablets um Android devices the it model of the Enterprise has become a lot more user-led and that's fundamentally importa..."

20
24:43 - 25:35
0:52 duration163 words

The Mobile Revolution

This segment focuses on the impact of mobile devices on enterprise IT management. Levie discusses how the proliferation of smartphones and tablets necessitates a new approach to managing technology within organizations, creating opportunities for innovative software solutions.

"user okay so those are qualitative Factor changes just a couple quantitative Factor changes um there's over uh nearly two billion smartphones on the planet um that changes um every single it model on ..."

21
25:35 - 26:29
0:53 duration164 words

Moments of Opportunity

Levie identifies two critical moments of opportunity for technology revolutions in the enterprise: changes in raw materials and evolving customer expectations. He explains how these shifts create a demand for new technologies that can help enterprises adapt to changing market conditions.

"what that means is that every single Enterprise is equally changing how they're going to get their own products to their customers which means that every industry changes and so there are really only ..."

22
26:29 - 27:12
0:43 duration130 words

Industry Disruption and Technology Needs

In this segment, Levie discusses how various industries are experiencing significant disruption and the resulting need for new technology solutions. He provides examples from retail and healthcare, illustrating how startups can fill the gaps left by traditional enterprise software.

"industry so you can't just let Uber exist and do its own thing without understanding what are the implications of uber what are the implications of instacart what are the implications of Lyft to my bu..."

23
27:12 - 28:02
0:49 duration150 words

Transforming Retail with Technology

Levie highlights the challenges faced by the retail industry in adapting to omni-channel commerce. He emphasizes the need for new technology stacks that can support seamless shopping experiences across various platforms, presenting opportunities for startups to innovate.

"I'll give you a couple examples so in the retail industry um there's this notion of sort of omni Channel or multi- Channel Commerce you're going to shop online you're going to shop on your phone you'r..."

24
28:02 - 28:44
0:42 duration119 words

Healthcare's Technological Evolution

In this segment, Levie discusses the transformation of the healthcare industry towards personalized and predictive experiences. He explains how changing business models necessitate new technology solutions to enhance patient care and operational efficiency.

"the business model of healthcare changes from being about uh charging for the surgery charging for the checkup and instead um really where the customer pays for wellness and staying healthy then all o..."

25
28:44 - 29:37
0:52 duration180 words

Media Industry Disruption

Levie explores the shift in the media industry from linear programming to on-demand experiences. He discusses how this change requires new platforms capable of managing content distribution at scale, creating opportunities for startups to innovate in the media space.

"industries um in the media space as an example um you know you have a world where an industry is going from really linear programming so whether that's television whether that's music or whether that'..."

26
29:22 - 30:06
0:43 duration147 words

Big Data's Role in Targeted Marketing

In this segment, Levie shares insights on how media companies are leveraging predictive analytics to identify and target specific audiences for their films. He emphasizes the importance of big data and marketing automation in effectively reaching potential moviegoers, showcasing the intersection of technology and media in modern marketing strategies.

"scale we were just I was just in La yesterday U meeting with a media company that has basically done Predictive Analytics to find um their potential uh movie goers in the population of of three billio..."

27
30:06 - 30:40
0:34 duration121 words

The Necessity of Technology in All Industries

Levie asserts that every industry must integrate technology to survive in the future. He discusses the importance of data competency and partnerships with tech companies, highlighting how businesses will need to adapt to new tools and methodologies to remain competitive. This segment emphasizes the universal impact of technology across various sectors.

"form of this change you can pick any industry you want and and take and sort of zoom into it and say what are the underlying technology factors that are going to change the business model of this indu..."

28
30:40 - 31:45
1:05 duration221 words

Identifying Technology Disruptions

Levie provides practical advice for entrepreneurs on spotting technology disruptions. He explains the significance of recognizing enabling technologies and major trends that create gaps in existing business models. This segment serves as a guide for aspiring founders to identify opportunities for innovation in the tech landscape.

"water who's going to power that right going to need that's going to need software I'm sure so so basically every company in the world um we we think of we you know the the the the Good Fortune of bein..."

29
31:45 - 32:30
0:44 duration153 words

Starting Small in the Enterprise Market

In this segment, Levie advises entrepreneurs to start small when entering the enterprise market. He emphasizes the importance of finding a niche problem to solve and creating a user-friendly product that can expand over time. This approach allows startups to compete effectively against established incumbents.

"change the business models of these companies so that was chapter two of this um that's all the things that have changed now some practical advice um where uh we're to help to kind of help you get sta..."

30
32:30 - 33:02
0:32 duration108 words

The Power of Incremental Innovation

Levie illustrates the concept of incremental innovation through the example of Zen Payroll, which simplified the payroll process for small businesses. He discusses how focusing on a specific pain point can lead to broader market opportunities and the potential for growth within the enterprise software space.

"software company so the first is spot um technology disruptions uh and this is going to be true whether you're building consumer or Enterprise um the rest are more Enterprise oriented but this is just..."

31
33:02 - 34:11
1:08 duration199 words

Leveraging Historical Trends for Future Success

Levie encourages entrepreneurs to analyze historical trends in technology to identify patterns of opportunity. He explains how advancements that were once deemed impossible can become feasible with the right technological developments. This segment highlights the importance of learning from the past to inform future innovations.

"basically uh storage was getting cheaper internet was getting faster browsers were getting better yet we're still sharing files through this very complicated very esoteric very slow encumbersome means..."

32
34:11 - 35:57
1:46 duration356 words

PlanGrid: A Case Study in Construction Tech

Levie shares the success story of PlanGrid, a mobile application that revolutionized construction project management. He discusses how the company identified inefficiencies in the traditional blueprint process and leveraged technology to streamline operations. This case study exemplifies the potential for tech startups to disrupt established industries.

"make it possible so you can kind of see this pattern or merge constantly where something that was impossible 5 or 10 years ago all of a sudden becomes very practical so I'll give you an example there'..."

33
35:57 - 37:01
1:03 duration210 words

Finding Asymmetries in the Market

In this segment, Levie emphasizes the importance of identifying market asymmetries that incumbents cannot address. He discusses strategies for startups to exploit these gaps by offering solutions that larger companies may overlook. This approach can lead to significant competitive advantages in the enterprise software landscape.

"incredibly well uh and uh and totally taking over the construction industry as proven by this individual thank you so the next thing is in the Enterprise you want to start intentionally small what I m..."

34
37:16 - 38:38
1:21 duration286 words

Zen Payroll: Simplifying Complexity

Aaron Levie discusses how Zen Payroll identified the cumbersome payroll process for small businesses and simplified it. By focusing on the most painful aspects of payroll management, they were able to create a solution that not only serves startups but also allows for future expansion into larger markets and additional services.

"to solve the problem with the discrete technology but that over time you're going to be able to expand again either to larger customers or um to more use cases over time great example is then payroll ..."

35
38:38 - 40:05
1:27 duration288 words

Finding Asymmetries in the Market

Levie emphasizes the importance of identifying market asymmetries that incumbents cannot exploit. He provides examples of how new companies can leverage platform-agnostic technology and unique business models to disrupt established players, highlighting the case of Zenefits and its innovative approach to HR management.

"build out more services and more capabilities but they found just the exact right opening to build a new company and have that emerge the next is you really want to find asymmetries you want to find m..."

36
40:05 - 42:57
2:51 duration551 words

Building for the Future: Early Adopters

In this segment, Levie encourages entrepreneurs to seek out early adopters who are at the forefront of their industries. He illustrates this with examples like Skycatch, a company using drones for data capture in construction and agriculture, and stresses the importance of understanding and building for future needs.

"incumbent but the other thing is try and do things that are economically infeasible um you can look at the cost structure of an incumbent company and discover where are they not going to be able to dr..."

37
42:57 - 45:18
2:21 duration446 words

Listening to Customers: The Right Approach

Levie shares insights on the importance of listening to customer feedback while not simply building what they ask for. He emphasizes the need to distill complex requests into simple solutions and to focus on modularity and openness in product development, ensuring that consumer DNA remains at the core of enterprise software.

"with them to discover um how uh how your product can evolve 2 minutes okay good okay so the the next one is um but then there's a part two um in five minutes from now or not is that not the case Okay ..."

38
45:18 - 46:04
0:45 duration167 words

The Time to Start an Enterprise Software Company

In closing, Levie encourages aspiring entrepreneurs to seize the opportunity to start an enterprise software company. He shares his optimism about the current market landscape and humorously advises against competing with him, while also inviting them to consider joining his team if they choose not to start their own venture.

"at the center of that company called mix panel comes in through the developer and then over time is able to sell to that organization with a more inside sales process also read these three books um so..."