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You can listen to the full pod with Meltem Kuran Berkowitz here: https://www.youtube.com/watch?v=C1_sM0_ds2c #startup #founder #vctok #softwareengineer #softwaredeveloper best product tips, best product manager podcast, best startup founder podcast, startup growth tips, startup growth advice
Meltem Kuran Berkowitz emphasizes the critical role of product quality in customer retention, particularly in the B2B sector. She explains that even if a sales team successfully converts leads into customers, a subpar product will lead to customer dissatisfaction and churn. This segment highlights the foundational belief that a product must meet or exceed expectations to thrive in a competitive market.
"if when people come to your product even if your sales team does a good job at convincing them to become a customer because you can do that if the product doesn't live up to the expectations especiall..."