
23 segments available
Michelle Zatlyn and Matthew Prince at Startup School Silicon Valley 2014 View the annotated transcript, and add annotations of your own, on Genius: http://tech.genius.com/Michelle-zatlyn-michelle-zatlyn-and-matthew-prince-at-startup-school-sv-2014-annotated
Michelle Zatlyn and Matthew Prince reflect on their journey from being Startup School attendees to co-founders of Cloudflare. They share insights about their rapid growth, boasting two million customers and a dedicated team. Their story emphasizes the importance of building a better internet and the excitement of their entrepreneurial journey.
"Well, did you think we'd be here? This is uh No. Uh, so five years ago, Matthew and I were sitting in your seats. We started Cloudflare 5 years ago. And, um, I thought I'd just tell you a little bit o..."
Zatlyn and Prince discuss the dynamics of their co-founder relationship, highlighting the importance of communication and collaboration. They address common challenges faced by co-founders and share their commitment to maintaining a strong partnership over the years, despite the pressures of startup life.
"about 120 employees in San Francisco and London, two offices, and every day about 3,000 new people sign up for our service. It's been definitely a rocket ship. If you look at our growth numbers, it is..."
Matthew Prince emphasizes that there is no 'silver bullet' to success in startups. He reflects on the various paths to success shared by other speakers and introduces his analogy of sharks versus mosquitoes, illustrating the importance of focusing on the right problems in business.
"very funny and neither of us has been fired. So, you know, Andrew definitely has he was okay. Uh, so when we started um, lots of people come to us, we talked to on Furs all the time. They're like, "Ho..."
The duo discusses the critical roles within their team at Cloudflare, emphasizing the importance of hiring the right people and fostering a collaborative environment. They highlight how Michelle's focus on team dynamics and operational efficiency has been vital to their success.
"started Cloudflare and um Michelle's the person that makes the trains run on time. She she's essentially our COO, although we'll talk about why actually that's not we don't have titles really. Um Lee ..."
Prince elaborates on the significance of addressing small details in business, comparing the dangers of sharks and mosquitoes. He shares how Michelle's attention to detail has helped Cloudflare navigate challenges and maintain customer satisfaction, proving that small issues can have a big impact.
"I tend to worry about the sharks uh that are out there, but it turns out that if you look at it around the world, uh sharks only kill about six people a year or 10 10 people a year. Um mosquitoes kill..."
Zatlyn and Prince recount the early days of Cloudflare, including the challenges of launching their product and the importance of customer feedback. They share anecdotes about their initial struggles and how they learned from their early users to improve their service.
"the first year, we just built built the product behind the scenes and then opened up a private beta. Um, and so what does that mean? That means the first version of our product that we released, we we..."
The founders discuss how they leveraged their existing community to gather resources and feedback during Cloudflare's inception. They recount the story of reaching out to local users for server donations and the invaluable insights gained from early interactions, which shaped their product development.
"hard. When we got to 100 customers, we took the whole company to Vegas. There were six of us, so it wasn't that many people, but it was like a big celebration. And so for months, we tried to get to 10..."
Matthew discusses the dynamics of co-founding Cloudflare with Michelle Zatlyn and Lee. He emphasizes the importance of complementary skills and trust among co-founders. This segment addresses common questions about co-founder relationships and the significance of clear roles, illustrating how their distinct strengths contributed to the startup's foundation.
"Definitely. Although, I also couldn't code, so I had nothing else to do, so that was a good use of time. Um, that's important. Again, it was uh like early on we had a conversation about um you know Mi..."
In this segment, Matthew reflects on the early days of Cloudflare and the necessity of having co-founders with diverse skill sets. He shares insights on how their different backgrounds and experiences helped them cover more ground and build a strong foundation. The conversation touches on the importance of trust and understanding among co-founders to navigate challenges effectively.
"because like we've I don't think we any of the three of us have ever it's been so clear that Lee builds the stuff. Michelle makes sure it gets done and I assemble IKEA furniture that that's um you kno..."
Matthew emphasizes the critical role of momentum in a startup's success. He discusses how making progress quickly is essential to outpace competitors and build a strong community. This segment highlights the need for startups to focus on rapid development and team assembly to gain traction in the market.
"are the sorts of things where you know again those decisions early on helped us attract other people um to fill in the gaps where we didn't already cover a lot of area and and make progress early on a..."
Matthew recounts a pivotal board meeting where the topic of titles arose. He contrasts two schools of thought regarding job titles in startups and shares how the decision to eliminate titles set a precedent for the company culture. This segment explores the implications of titles on team dynamics and the importance of humility in leadership.
"it's interesting like the decisions that you make early on end up affecting much later. Um, we I remember our first our first board meeting. We raised money. We we went in our first board meeting and ..."
In this concluding segment, Matthew reflects on the challenges of leadership and the humility required to make tough decisions, such as forgoing titles. He discusses how this choice fostered a culture of trust and accountability within Cloudflare, ultimately leading to a stronger team and better hiring practices.
"and that has has made sure that we're selecting people who really want to be there but fundamentally it also meant that Michelle really had to trust trust me and trust the rest of the organization so ..."
Matthew Prince admires Michelle Zatlyn's balance of ego without vanity, explaining how this trait is crucial for building a successful team. He discusses the media's interest in their story as a woman-led tech startup and how Zatlyn prioritizes the company's narrative over personal recognition, which is vital for their collective success.
"we've earned earned that title. And so that that early decision that really required a humility was and it was easy. It was easy for me because you know they were like someone needs to be CEO so you g..."
Prince shares insights on the diversity within their startup, emphasizing the importance of varied backgrounds and perspectives. He contrasts his previous all-male startup team with the current diverse team, noting how this diversity enriches their product and enhances their understanding of the global market.
"them. [Applause] You know, the other thing that I like I think has been really key to our success is that there's that we have, you know, while I I think we have sort of assued the women in tech story..."
Matthew Prince reflects on how their lack of experience in web infrastructure allowed them to approach problems with fresh perspectives. He argues that not being entrenched in industry norms can lead to innovative solutions, as they were able to grow rapidly without the constraints of traditional expectations.
"diverse team and so diversity means lots of things. gender is one, but um where they used to work, where they grew up, um all those just sorts of things really matter. And so we're a web infrastructur..."
Prince discusses the importance of working on impactful projects that matter. He contrasts trivial app ideas with significant technological advancements that can protect democracy and support large organizations, encouraging entrepreneurs to pursue meaningful work that contributes positively to society.
"you have to actually you have to deeply be like I'm I I'm fascinated by this problem I don't feel like I necessarily understand all the different corners of it but sometimes by not understanding all o..."
In this segment, Matthew Prince emphasizes the necessity of pursuing big ideas that can make a difference. He reflects on their journey over five years, highlighting the importance of commitment to impactful work and the fulfillment that comes from collaborating with talented individuals on significant challenges.
"And you know, today one out of every 20 web requests, 5% of web requests flow through our network. Um, you know, it's huge huge huge organizations rely on us uh to be available and online and it is in..."
Matthew Prince reflects on the long-term commitment required in entrepreneurship, noting that the average time to exit is around eight years. He shares his perspective on the journey of building Cloudflare and the importance of being passionate about the work you do.
"again the the when you think about the idea you're working on you want to make sure it's big and ma and matters because you know when we started someone back backstage asked did you really think that ..."
Prince describes the emotional ups and downs of startup life, likening it to a roller coaster. He shares a personal anecdote about a challenging phone call and how quickly circumstances can change, emphasizing the need for a supportive network during tough times.
"I was like, "This is interesting. I'm signing up for this. I think if it's going to work, it's going to be amazing. If it doesn't, well, at least I can say I tried." And so, you know, don't get too hu..."
Matthew Prince discusses the critical importance of selecting the right investors for your startup. He shares insights on how to evaluate potential investors based on their alignment with your vision and the trustworthiness of their support during crises.
"again coming back to having other people around you who you really trust and you really value whether they're they're co-founders or they're investors. And I think actually that's one of the things we..."
Prince argues that maximizing valuation should not come at the expense of building strong relationships with investors. He recounts how Cloudflare chose to accept a lower valuation to secure a valuable board member, highlighting the long-term benefits of prioritizing relationships over short-term gains.
"sense about someone who you're about to have as an investor that like, ah, I'm not sure I really want this person, but you know, they're going to give me a really high valuation. Run as fast as you po..."
Matthew Prince emphasizes the necessity of aligning visions with investors. He discusses the importance of having investors who share the same goals for the company, particularly regarding growth and responsible decision-making, and the challenges of navigating differing priorities.
"Yeah. So if people tell you oh maximize on valuation the person doesn't matter. That's not true. that all investors are not created equal. And you know, five years in, we've we've we've done three rou..."
In closing, Prince shares his thoughts on the significance of surrounding oneself with the right people in the startup journey. He expresses gratitude for the audience's engagement and encourages them to pursue their entrepreneurial dreams with the right partners.
"it can. And so those are examples of where people really do matter. So we're out of time. We're out of time. Um thank you for so much for tolerating our our sort of rambling discussion. Um and good lu..."