Michael Seibel is a partner and the CEO of YC. He cofounded Justin.tv, which was in the winter 2007 batch and Socialcam, which was in the winter 2012 batch. https://twitter.com/mwseibel

In this video Michael comments on his essay Users You Don't Want https://blog.ycombinator.com/users-you-dont-want/

The YC podcast is hosted by Craig Cannon - https://twitter.com/craigcannon

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Topics

00:00 - Users You Don’t Want

1:30 - The spectrum of how users are using your product

3:00 - Users that take a lot of customer support time

5:50 - Don’t let the hijack users control the product roadmap