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VOICEWHAT Inspirational Brand Leaders Interview with Hiten Shah
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Director of Bombay Metrics, Hiten Shah, discusses Bombay Metrics, a global manufacturing, and supply chain company, business model and how they continue year-over-year growth.
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Welcome to VoiceWhat
In this introduction, the host welcomes viewers to the VoiceWhat series featuring inspirational brands and leaders. The focus is on Bombay Metrics, a full-service provider of global manufacturing, engineering, and supply chain management services, emphasizing their commitment to creating win-win solutions for customers and fostering a dynamic work environment.
"hello and a very warm welcome to voice what presents inspirational brands and leaders make in which is a full service provider of global manufacturing engineering and supply chain management services ..."
Introduction to Bombay Metrics
Hiten Shah introduces Bombay Metrics, a full-service provider of global manufacturing, engineering, and supply chain management services. He emphasizes the company's mission to create win-win solutions for customers while fostering a challenging work environment for their team and developing quality suppliers worldwide.
"hello and a very warm welcome to voice what presents inspirational brands and leaders make in which is a full service provider of global manufacturing engineering and supply chain management services ..."
Understanding Bombay Metrics
Hiten Shah breaks down the operations of Bombay Metrics, detailing their role in supporting large OEMs across various industries like automotive and telecommunications. He explains how the company addresses the challenges of high mix, low volume production by managing supplier relationships and ensuring quality control, which is crucial for their clients' success.
"to create a win-win solutions for the customers to create a challenging and exciting work environment for their team and develop quality suppliers across the globe is matrix is a full service provider..."
Understanding the Business Model
Shah explains the complexities faced by large OEMs in various industries, including lighting and automotive. He discusses how acquisitions and product customization have led to a need for more suppliers, and how Bombay Metrics assists these companies with high mix, low volume production and quality management.
"is matrix is a full service provider of global manufacturing engineering and supply chain management services why don't you break it down for our viewers and tell us what is that your company does wha..."
The Lighting Industry's Transformation
Shah discusses the significant role of the lighting industry in Bombay Metrics' business, highlighting how it contributes to over 40% of their operations. He elaborates on the rapid advancements in lighting technology and the increasing demand for mechanical components, showcasing the company's adaptability to industry changes.
"quality manufacturing for example uh if you see the highway lights you know they have poles they have housings uh in uh in a typical automotive there is probably hundred different types of uh aluminum..."
Quality as a Way of Life
Hiten Shah discusses the importance of quality in manufacturing, stating that it is no longer a differentiator but a necessity. He outlines the rigorous quality metrics and standards that Bombay Metrics adheres to, ensuring accountability among suppliers across various industries.
"quality manufacturing for example uh if you see the highway lights you know they have poles they have housings uh in uh in a typical automotive there is probably hundred different types of uh aluminum..."
The Lighting Industry Transformation
Shah highlights the significant changes in the lighting industry over the past decade, including advancements in efficiency and effectiveness. He explains how these developments require mechanical components and how Bombay Metrics collaborates with global lighting companies to meet these demands.
"you know if you look at 2022 you know lighting should be around maybe 40 to 45 percent of our business uh and all of our automotive production should go up uh all of our medical telecommunications cop..."
Building Strong Supplier Relationships
Hiten Shah emphasizes the importance of strong relationships with suppliers and customers. He explains how Bombay Metrics provides logistical support, including warehousing and just-in-time shipping, to enhance efficiency and meet the demands of their clients, ensuring a seamless supply chain experience.
"you know if you look at 2022 you know lighting should be around maybe 40 to 45 percent of our business uh and all of our automotive production should go up uh all of our medical telecommunications cop..."
Creating Win-Win Situations
Shah shares insights into how Bombay Metrics fosters collaboration between suppliers and customers to create win-win situations. He discusses the company's philosophy of adding value where necessary while allowing direct interactions when beneficial, highlighting their commitment to customer satisfaction.
"know we go back and forth providing warehouse 3pl type of services to suppliers and customers alike we also work with customers where they might have a battery of let's say 40 suppliers in india all o..."
Creating Win-Win Situations
Shah elaborates on how Bombay Metrics fosters collaboration between suppliers and customers, allowing them to work together directly when possible. He emphasizes the company's role in adding value where necessary while supporting both parties in achieving their goals.
"very intimate with our customers because we are very intimate with our suppliers uh we often get challenged so for example you know when we are working with uh you know supplier a and jamnagar or a su..."
Cost Consciousness and Continuous Improvement
Shah discusses the company's commitment to cost consciousness and continuous improvement. He explains how Bombay Metrics focuses on operational efficiency and training to ensure they provide better savings and benefits to customers in a competitive market.
"solution for the customers what is it that you do differently than your competitors to create such win-win situations to us you know bombay metrics we usually compete with our customers and our suppli..."
Continuous Improvement for Cost Savings
In this segment, Shah outlines how Bombay Metrics focuses on continuous improvement and cost consciousness to provide better savings for customers. He discusses the implementation of lean methodologies and the importance of training to enhance operational efficiency and reduce costs without compromising quality.
"and our suppliers and our people then you also talk about helping your customers make better savings in such a cutthroat business your competition how do you guarantee better savings and benefits for ..."
Value Investing Philosophy
Shah explains how the value investing philosophy influences Bombay Metrics' operations and culture. He emphasizes the importance of instilling this mindset in employees through training and workshops, encouraging them to prioritize customer needs while considering all stakeholders involved.
"and value addition to the business is this the culture you look for in a new joining or is this a culture that you instill in all your employees through constant training and workshops so we want them..."
Value Investing Philosophy
Hiten Shah shares how the value investing philosophy influences Bombay Metrics' culture and operations. He emphasizes the importance of instilling this mindset in employees through training and workshops to foster creativity and innovation.
"you know uh continuous improvement one of our eight key values is cost consciousness and you know we basically push our teams to make sure that we have the best operating philosophy operating method o..."
Building a Global Supply Network
Shah reflects on the challenges and excitement of establishing a global supply base for Bombay Metrics. He discusses the importance of customer satisfaction and the strategic development of suppliers in new geographies.
"i think value investing philosophy kind of ties in uh you know very nicely with how we live with how i live how and what we talk with our team and how we live as a business and value addition to the b..."
Navigating Challenges in Supply Chain
Hiten Shah reflects on the challenges faced while establishing a global supply base for Bombay Metrics. He discusses the proactive communication strategies employed to manage supplier relationships and ensure transparency with customers, especially during difficult times like the COVID-19 pandemic.
"and then you also have very stringent expectations from your suppliers at the competition we are bringing make in india initiative to a spectrum of suppliers that otherwise would not have access to it..."
Motivating Employees During Crisis
Shah shares how he kept employees motivated during the COVID-19 pandemic, highlighting a team member's profound insight about faith over fear. He expresses pride in the team's resilience and adaptability, emphasizing the importance of navigating challenges together.
"you know we've just been navigating the issues you know a lot of our uh customers in north america use us as a dual source so they have other options and we've been very transparent with them because ..."
Empowering Small Suppliers
Shah explains how Bombay Metrics supports small suppliers in India by providing them access to the 'Make in India' initiative. He discusses the financial and operational assistance offered to help these suppliers meet stringent OEM requirements.
"know how hard it is um you know just nikhil pradesh and we kept you know making it up as we go along and um uh so you know we basically focus started with the customers always and said okay what is th..."
Quality Control and Commitment
In this segment, Shah discusses the critical role of quality control in business and life. He reflects on the importance of maintaining high standards and commitment to quality as a fundamental aspect of Bombay Metrics' operations.
"company yeah you know it's a really uh difficult one right you can't just claim quickly you know week second week into the into the pandemic march of 2020 one of our team members said very something v..."
Navigating Challenges with Transparency
Shah talks about the importance of transparency in communication with customers and suppliers, especially during challenging times. He shares how Bombay Metrics has adapted to difficulties, including the COVID-19 pandemic, by proactively addressing issues.
"50 100 crores in business at the most um most of our purchase tends to be with that supplier network those suppliers uh do not have the financial wherewithal those suppliers do not have the marketing ..."
The Impact of Make in India
Shah elaborates on the Make in India initiative and its positive effects on small suppliers. He discusses how the initiative has improved access to financing and infrastructure, enabling suppliers to grow and participate in the global market more effectively.
"india bombay matrix about the quality control key so quality control and commitment is necessary in life as well as business or bombay do you think that this is a good initiative by the government of ..."
Motivating Employees During the Pandemic
Hiten Shah discusses the challenges of keeping employees motivated during the COVID-19 pandemic. He shares an inspiring quote from a team member and expresses pride in the team's resilience and adaptability during difficult circumstances.
"and we have paid them advanced for example uh to buy material the material visually adjust our raw materials every quarter for last 10 years but we've had to adjust it every month to help them we've h..."
The Impact of Government Initiatives
Shah evaluates the 'Make in India' initiative and its effects on the manufacturing sector. He highlights the importance of infrastructure improvements and financial support for small suppliers, which have facilitated growth and development in the industry.
"the last men standing in this area but we'll be back soon so don't go away [Music] so welcome back to voice what presents inspirational brands and leaders make in india bombay matrix about the quality..."
The Journey of Starting Bombay Metrics
Hiten Shah shares his personal journey of starting Bombay Metrics, reflecting on the challenges and opportunities faced in building the company. He emphasizes the importance of focus and determination in pursuing growth and scaling the business.
"changing of the gst rules that has helped you know the new defense bill the two plus two that signed in october uh between india australia uh uk and u.s is a milestone in terms of what will how our de..."
Words to Live By
Shah concludes with a reflection on the words of Robert Frost, expressing his belief in the potential of individuals to achieve more. He shares how these words inspire him and his team to continue striving for growth and excellence in their endeavors.
"personally get an inordinate amount of success from what the team does so what we have done is all the awards belong to the team the woods are lovely dark and deep but i have promises to keep and mile..."
The Journey of Entrepreneurship
Shah reflects on the challenges of leaving a stable job to start Bombay Metrics. He shares insights on the journey of entrepreneurship, emphasizing the potential for growth and the importance of perseverance in the face of obstacles.
"you know the sme ipo is another huge platform that uh that's available uh that we got onto in october and you know it allows small and medium enterprise like ours to get on a public platform and raise..."
Words to Live By
Hiten Shah shares his personal philosophy inspired by Robert Frost's poetry. He emphasizes the importance of continuous growth and the journey of life, expressing a commitment to pushing boundaries and achieving greater potential.
"personally get an inordinate amount of success from what the team does so what we have done is all the awards belong to the team the woods are lovely dark and deep but i have promises to keep and mile..."