
28 segments available
“Don’t wait for your next job to do your best work. Think about every job you get as the most important job.” —Satya Nadella, CEO of Microsoft In 2014, Satya Nadella was appointed CEO of Microsoft, making him only the third leader in the software company's 40-year history, following Bill Gates and Steve Ballmer. Since taking over, Microsoft’s share price has tripled. Nadella spoke to students about cultivating a sense of culture and purpose, and how through relationships with others, work becomes more than transactional. Nadella was interviewed by Tara Hill, MBA ‘20, as part of View From The Top, the dean’s premier speaker series.
Satya Nadella reflects on his childhood in India, discussing the contrasting philosophies of his parents. His father, a Marxist economist, instilled a sense of confidence despite academic struggles, while his mother prioritized happiness over grades. This blend of influences shaped Nadella's worldview and leadership style.
"gotcha we are so excited to have you today as you can see you've said that Microsoft's mission is not to be cool it's to make others cool but Bob Dylan is playing across campus today and you sold out ..."
Nadella shares how his passion for cricket taught him valuable leadership lessons. He recounts a pivotal moment with his school captain, who chose to support him during a poor performance, highlighting the importance of confidence and judgment in leadership. This experience shaped his understanding of teamwork and resilience.
"so changing the you know it's it's interesting in fact I just my father passed away just last month and I've been reflecting quite a bit on what my both my parents have meant to me my father was a Mar..."
Nadella discusses how becoming a parent profoundly impacted his perspective on empathy. He shares the challenges faced with his son Zane's cerebral palsy and how this experience taught him to see the world through his son's eyes, emphasizing the importance of empathy in both personal and professional life.
"things it's it's really clear how much your parents influenced you and another foundational influence for you with sports now my fellow international classmates and I we're mystified daily by American..."
In this segment, Nadella connects empathy to innovation and business success. He recounts a pivotal interview experience where he learned that empathy is crucial for understanding customer needs. Nadella argues that empathy is foundational for effective leadership and innovation in any organization.
"one of the lessons I learned he was building your confidence and okay by making you that's right so you didn't end up playing professional cricket Here I am but you didn't make your way to the US and ..."
Nadella reflects on his journey at Microsoft, particularly the pressure of leading the company's first cloud business. He shares insights from Steve Ballmer's expectations and how this experience shaped his approach to leadership. Nadella emphasizes the importance of performance and learning in his career trajectory.
"that that's so core and some people say well like what what does that have to do with sort of business or what does it have to do with work and I believe it has everything to do with work you know I b..."
Nadella shares his philosophy on career progression, advising that one should treat every job as the most important. He emphasizes the significance of giving your best in each role, which ultimately prepares you for greater responsibilities, such as becoming the CEO of Microsoft.
"been the most influential in how I've sort of thought about whether it's distributed computing at its core whether it's the economic models that are going to be emergent and that has been very very he..."
As Nadella took over as CEO, he faced high expectations following Bill Gates and Steve Ballmer. He discusses the challenges of being an insider and the need to establish a clear sense of purpose and culture within Microsoft to navigate these expectations effectively.
"the crux of it which is if you think about every job you get as the most important job and as the thing that is perhaps your last job but you gave it all and of course you know from there a lot of thi..."
Nadella reflects on Microsoft's mission and the need to return to its roots of empowering technology. He discusses the evolution of the company's identity and the importance of redefining its mission to align with the current technological landscape.
"thing that perhaps I was more grounded having worked with them is as a non founder CEO I needed to make explicit some of the things that I think founder CEOs can take for granted because founder CEOs ..."
Nadella emphasizes the importance of fostering a culture of learning within Microsoft. He shares insights from Carol Dweck's book on growth mindset and how this philosophy has influenced the company's approach to challenges and innovation.
"what we our core identity is right especially in 2019 where every company is a software company around the world we can just basically be a software platform and tools provider and have a good busines..."
Nadella discusses the difficulties of implementing a growth mindset culture at Microsoft. He highlights the importance of confronting one's own fixed mindset and the ongoing effort required to bridge the gap between espoused values and lived experiences.
"learning organization and in fact my wife would introduce me to a book by a Stanford professor Carol Dweck which I read mindset many years before I became CEO you know it was a huge influence in our h..."
Nadella talks about the importance of diversity and inclusion within Microsoft's leadership. He shares how he strives to embody these values in his daily practices and the significance of creating an inclusive environment for all employees.
"right how do you bring about long-term change I mean I'll say one other thing one of the reasons why I feel at least we have some momentum I'm very very careful not to sort of paint this some destinat..."
Nadella addresses the ongoing challenges of achieving diversity within Microsoft. He discusses the importance of metrics and accountability in fostering an inclusive culture, emphasizing that true inclusiveness is the real currency of a thriving workplace.
"of the senior leadership team meeting itself it's an interesting thing every time I question myself on everything that we talk about as what we espouse that is more broadly applicable across the compa..."
Nadella discusses the critical role of first-level managers in shaping team dynamics and fostering inclusivity. He recalls his own experiences as a lead at Microsoft, highlighting the pressures faced by new managers and the importance of nurturing their teams. This segment underscores the need for support and resources for managers to effectively lead diverse teams and create an inclusive workplace.
"and what is the everyday experience of you know what happens at Microsoft interesting enough I have calls that come to recognize that that first level manager has probably the most influence on what h..."
Here, Nadella shifts the conversation to Microsoft's strategic pivot towards cloud computing. He reflects on the challenges faced when transitioning from a successful client-server business model to embracing the cloud. Nadella credits former CEO Steve Ballmer for empowering him to take risks and prioritize cloud initiatives, emphasizing the importance of leadership in navigating such significant changes.
"them feel included as part of the company so we've talked a lot about culture let's shift and talk a bit about strategy and particularly the cloud because today we sort of take the cloud for granted b..."
In this segment, Nadella explores the interplay between culture and strategy in driving Microsoft's renewal. He argues that while strategies may evolve, a strong sense of purpose and culture are essential for long-term success. Nadella emphasizes that leaders must balance the need for growth with maintaining a clear organizational identity, which ultimately influences their ability to adapt to market changes.
"profit margin and guess what it's not possible so someone somewhere has to remove some constraint who does it leaders do it so he removed the constraint called gross margin he said go win this market ..."
Nadella shares his perspective on the unique opportunities available within large organizations like Microsoft for creating meaningful impact. He encourages aspiring professionals to consider how they can leverage the scale of such companies to drive change. This segment highlights the importance of teamwork and collaboration in achieving significant outcomes in any organization.
"culture is what allows you to express that identity with new opportunity I think many of us in this room want to use our careers to create impact at scale and you have committed almost 30 years to Mic..."
In this final segment, Nadella discusses his vision for AI and its potential to enhance human capabilities. He highlights the role of AI in improving accessibility for individuals with disabilities and stresses the importance of ethical considerations in AI development. Nadella advocates for a human-centered approach to AI, emphasizing that society must shape the future of technology to ensure it serves humanity positively.
"scale it's all about teams teams inside or teams outside that's what it takes and the second thing that you also need is to realize that you know a lot of people talk about the matrix and the complexi..."
Discussing the future of work, Nadella argues that AI will not lead to a zero-sum job market. Instead, he believes it will create new opportunities, urging society to adapt and reskill for the evolving job landscape shaped by AI advancements.
"what the craft of creation of AI looks like how we design systems where the human is in loop we get to decide that as a society even what we are comfortable with and not comfortable with so I don't wa..."
Nadella reflects on the importance of establishing core principles for AI use and the need for regulatory frameworks. He discusses Microsoft's proactive approach to AI safety and the necessity of collaboration with regulators to ensure responsible AI deployment.
"that I think we all want to live in and given Microsoft's vision to democratize AI you know there are concerns about what might happen if those tools get into the wrong hands and you've just mentioned..."
Nadella shares insights on the value of scrutiny for large organizations, advocating for self-reflection in response to criticism. He emphasizes the need for the tech industry to mature rapidly, acknowledging the profound impact of digital technology on society.
"safety I mean there will be regulation and we should be okay with it in fact if anything our practices in our data of what's good what's not what's the state of Technology should inform that regulatio..."
Nadella advises aspiring tech leaders on the importance of balancing company growth with societal responsibility. He reflects on lessons learned from past criticisms and the necessity for organizations to adapt and respond to the evolving landscape of technology.
"large organizations should welcome it and and we all can learn from it and the call though especially in technology business we collectively as an industry have to just mature and mature at a very fas..."
Nadella discusses the significance of finding deeper meaning in work beyond transactional relationships. He shares a personal story that emphasizes the importance of empathy and connection with colleagues, highlighting how these relationships shape our professional experiences.
"self-reflection and change so I want to circle back to your own leadership style and values and what strikes me is that you seem to combine this sense of self and ability to stay true to your leadersh..."
Reflecting on Microsoft's achievements, Nadella emphasizes the need for humility and grounding. He discusses the importance of focusing on the broader impact of success and maintaining a sense of purpose that transcends market performance.
"asking and then to be able to understand others that's also another journey of a lifetime right which is you sort of feel like you understand what others is saying you understand where they're coming ..."
Nadella addresses Microsoft's principled stance on technology contracts, particularly with the U.S. Department of Defense. He elaborates on the decision-making framework that guides the company's approach to ethical considerations in technology deployment.
"your team's grounded among the six great that's great that's a great question you know there's this book I recently read by David Brooks called a second mountain it was an interesting book because he ..."
Nadella elaborates on Microsoft's principled decision to provide technology to democratically elected institutions, contrasting it with the practices of other tech companies. He emphasizes the importance of democratic processes and the role of corporations in supporting them, while advocating for ethical principles in technology.
"thank you such a and I think on that note we will turn it over to some questions from the audience hi my name is tarik Arad peer and I'm a first year MBA student and I'm asking this question in conjun..."
In response to a question about career choices, Nadella reflects on the opportunities available in India and globally. He discusses the democratizing force of digital technology and the importance of addressing local inequities while fostering global growth, encouraging graduates to consider impactful contributions in their home countries.
"good step in the direction of having privacy enshrined in a legislative sort of press set of processes so that's how I look at it I don't see how withholding technology from as I said the institutions..."
Nadella shares insights on the biggest adjustments he made to his leadership style as he rose to CEO. He highlights the importance of understanding the multi-constituent nature of the role, which involves balancing the needs of customers, employees, investors, and governments, and how this awareness is crucial for effective leadership.
"for GSB grads in 2019 hello hi I'm Casey Lewin who an MBA - I also worked at Microsoft before I came here I think I might be the only one not that team let's go that's great I was just wondering in yo..."
In a lightning round, Nadella shares personal reflections and advice, including a key lesson from Steve Ballmer: to 'be bold and be right.' He emphasizes the importance of courage in leadership and the necessity of making the right decisions to succeed, concluding with gratitude for the support he has received throughout his journey.
"organization will be so will now turn it back to our traditional lightning round and don't be scared we're changing it up a little bit this time I'm going to ask you to complete a few sentences for me..."