"2022 was a breakout year for AI in fact many have even claimed that Chachi BT is the fastest growing app of all time so with so much opportunity on the table AI is the topic of conversation in every b..."

"thank you now before we get into the weeds of how each company is implementing AI we wanted to start our conversation with zed inam co-founder and CEO of Cresta Cresta is bringing real-time intelligen..."

"absolutely I feel like most people don't need a reminder of how brutal that job can get because they've been on the other side now many people jump to thinking that AI should replace the contact cente..."

"my conversations with my customers is one like just really great ways to build strong relationships with my customers but two is just like a gold mine of data information about my product my market my..."

"make it super simple to understand and get to Insight and get to understanding really quickly in ways that the conversations were unstructured not possible like they were sort of on Legacy on premise ..."

"basically what you're saying yeah yeah and that's like the missing piece of all this is that it's a bi-directional thing right it's like you're serving the customer but you're also serving the busines..."

"co-founder and CEO of hex hex is like a sculptor's tool for data molding shaping refining data into valuable insights and visualizations in various formats or in Barry's words this is a platform for c..."

"issue we've probably all experienced at some point is when technology just does not have the right contextual understanding like being caught in a customer chatbot Loop that just is not addressing you..."

"could really impact your brand what are you seeing in terms of in the field how different companies are gut checking what's coming out of these llms and interfacing with their customers and I'll also ..."

"topic as well on the topic of accent masking right because like that's uh that's another use case of the technology that sort of coming to Market where folks can like use this technology to sort of ma..."

"is beyond Liu co-founder and CTO Source graph a code search and navigation tool for Dev teams this is kind of like general purpose source code understanding engine our first kind of major push I would..."

"exist we are kind of like the perfect fact Checker if you will for the language model and perfect like relevant context provider to the language model and so we're really focusing on this kind of like..."

"we've started saying this phrase essentially like context is king So the context that you provide to a language model really dictates the quality of the output of the model especially if you're asking..."

"like everyone who's tried to actually play around with these models in the in their day-to-day workflow has hit this issue that's a place where sourcecraft can come in and essentially provide like the..."

"um almost all the quality issues come down to oh we didn't fetch the right context into the context window interesting and I mean let's let's double click on that because there are other tools that he..."

"and that's in contrast to the way that copilot works today where most of the contacts that they're looking at number one they don't do a q a yet I think that's on the way with copilot X but currently ..."

"particular API that just I just imported and that's sourcegrass bread and butter right like that's the code graph that we spent the past 10 years building and we can do that essentially in any languag..."

"we we make it a much better and friendly kind of ecosystem into which we can plug in like other developer tools and other pieces of context that aren't necessarily tied to a proprietary compute platfo..."

"that's going to help the model give you the best answer all right so we learn from Beyond that what you feed models really matters and that may be an opening for differentiation relative to competitor..."

"of do things that aren't possible just with web pages another wedge may be customization how can you actually use the information from past user Behavior to support the user in creating better prompts..."

"create the right prompt to pass to the model and I think with all of this right now our again our Focus really is on augmenting the data professionals like we're not this is not like you know trying t..."

"because there is the flip side where as you said if it's hallucinating or if it's not helping them or in some cases it may even be hindering their workflow they're not going to return to it so how are..."

"model and I think that is really actually the hard work in many ways of incorporating AI into your product right like it feels really simple like you can go get maybe anyone listening to this today co..."

"and almost like infrastructure we can already stand on in terms of how we start incorporating these things in I do think that long-term generative AI large language models they will change a lot of li..."

"are integrating AI are building off of just a few models right a lot of people are familiar with open ai's API that came out recently but there's also that very interesting Dynamic that a lot of the s..."

"code graph and and the various other developer tools that we want to integrate in in kind of an open way and so we want to make it possible to kind of like bring your own language model to the table y..."

"or are you still building off of one model like when someone uses Kodi is that integrated with one or are you basically saying again you're going to give them the option to select how they want to int..."

"happening in that space and and we don't want to be kind of tied to any one provider and and also I think a lot of the value that we can provide in terms of Cody and in terms of like integrating AI de..."

"new for us here I think there's all sorts of really exciting opportunities on how you could use data that customers are trusting you with making sure you're continuing to earn that trust with all thes..."

"center of the future looked like like this is five years ago and when we saw that we're like holy like okay everyone has the same video but it's like we're going to drop out tomorrow and we're going t..."

"at which is that sort of empathy and connection and sort of relationship building and I think that's what's going to be we'll have a much less regimented contact center like much less sort of structur..."

"they're not measuring their average Channel time and they're not measuring like like I have to get to the next call I have to fill up those notes for this call it's they're able to focus really on the..."