
31 segments available
with Shannon (Stubo) Brayton (@sstubo), Margit Wennmachers (@wennmachers), and Sonal Chokshi (@smc90) One of the company building topics that’s surprisingly mystifying is PR -- and only surprising since so much of the strategy and tactics behind public relations are actually hidden from public view. We've tried demystifying the topic in an ongoing series, covering everything from "the why, how, and when" of PR" and leaders building a personal brand to crisis communications. But the most frequently asked question startup founders, especially technical ones, have is how to manage a PR agency -- from when to bring one in and the mechanics of onboarding and engaging with them; to key acronyms to know in the process of doing so (what's an AoR? RFP? GA?); to what are the ideal configurations for the who-what-where of in-house vs. agency PR. So this episode of the a16z Podcast provides perspectives from both sides of the table (in-house vs. agency, big company vs. startup) for what it takes, featuring PR legends and veterans Shannon (Stubo) Brayton, chief marketing officer at LinkedIn (formerly at OpenTable and formerly vice president of corporate communications at eBay) and Margit Wennmachers, operating partner at Andreessen Horowitz who heads up the marketing function (and who co-founded and later sold The Outcast Agency), in conversation with Sonal Chokshi. It's not dictation -- whether from company to agency, or agency to reporter, or PR to internal stakeholders -- there's a lot of strategic thinking involved even with seemingly incidental things. And... it's a leap of faith.
In this segment, Sonal Chokshi introduces the topic of public relations (PR) management, highlighting its often hidden strategies and tactics. The discussion sets the stage for understanding when to engage a PR agency, the onboarding process, and the dynamics between in-house and agency PR. This foundational overview emphasizes the importance of PR in achieving business objectives.
"hi everyone welcome to the a 6 & Z podcast I am sonal we talk about everything from tech trends to company building on this podcast but one of the company building topics that surprisingly mystifying ..."
Shannon Brayton discusses the critical question of whether a startup needs a PR agency. She emphasizes the importance of defining objectives, such as user acquisition or funding, and explains that while PR can be a valuable tool, it is not the only lever to pull. The segment highlights the nuanced relationship between PR efforts and measurable outcomes, stressing that results may not be immediate.
"conversation we have Margot when Walker's operating partner at Andreessen Horowitz who oversees a six and zeez marketing function which includes brand and communications among many other things before..."
In this segment, Shannon Brayton shares insights on the importance of investing in the relationship with a PR agency. She advises founders not to expect immediate results and emphasizes that closer collaboration leads to better outcomes. The discussion touches on the challenges founders face in managing agencies while juggling multiple responsibilities, underscoring the need for effective communication and partnership.
"do that right so it all depends on the objective yeah and if it's early-stage PR can be very helpful because it makes everything else easier right so it makes hiring easier it makes fundraising easier..."
The conversation shifts to the role of founders in managing PR agencies. Shannon and Margit Wennmachers discuss the necessity for founders to share their insights and stories with the agency to enhance the richness of the narratives being told. They highlight the importance of agency involvement in understanding the company's culture and the need for a collaborative approach to storytelling.
"outsourcing it to just not think about it in agencies ideally managed not by the founder because as a CEO you've lots of things to do right your growing company or probably managing engineering still ..."
Margit Wennmachers and Shannon Brayton explore the dynamics between in-house teams and PR agencies. They discuss the benefits of having both internal and external resources, emphasizing that agencies can provide valuable insights and media relationships. The segment highlights the importance of balancing responsibilities and leveraging the strengths of both in-house teams and agencies for effective PR management.
"who is well suited to tell the story what kind of proof point do you need if any right some right tip number one right right you have to be willing to be in a relationship so there's a real dance I'm ..."
The discussion transitions to the timing of engaging a PR agency, particularly for startups. Shannon and Margit agree that bringing in an agency early can help shape the company's narrative and value propositions without the need for immediate hires. They emphasize the value of external expertise in crafting a compelling story for the market, especially during the initial launch phase.
"head count which is much more of a fixed cost so a CFO actually a conversation with the CFO is typically Oh an agency sounds like the great model instead of hiring three people that may be very very h..."
In this segment, the conversation focuses on the importance of clear communication when launching a product or service. Margit discusses how startups often need to strip away jargon to effectively convey their message. The segment highlights the role of PR agencies in helping startups articulate their launch strategies and ensuring that the narrative resonates with the target audience.
"the internal team too gets a lot of g2 on other companies by talking to reporters directly to if shapes out the relationship some information about other companies I'm recommending the valley and Indu..."
Here, the speakers highlight the need to simplify communication when working with startups. They stress the importance of avoiding technical jargon and focusing on the core goals of the company, ensuring that messaging resonates with the intended audience.
"agency to come in at the very beginning and talk about the company's narrative and what are your value props what are your market fit and who are the people running this company super super valuable t..."
This segment focuses on the significance of defining a desired headline for media coverage. The speakers explain how this exercise helps uncover the underlying story and ensures that the messaging aligns with the company's goals, while also preparing for potential challenges.
"get have your launch day be that that means you'd have to be on the road doing interviews then and then before that just kind of meet them where they are and try to strip out all the technical lingo o..."
The discussion turns to identifying key moments when a company should consider hiring a PR agency. The speakers outline scenarios such as increased media inquiries or preparing for an IPO, emphasizing the need for proactive PR strategies during these critical phases.
"flavors of interpretation why so what would you would do is like you basically are taking them on the journey with you right if they say like I want the headline to be like we have the best search eng..."
In this segment, the speakers address the importance of having PR expertise during a crisis. They caution against relying solely on internal teams for crisis management and advocate for engaging professionals who can navigate complex situations effectively.
"on the door and whatnot and you just want to be very efficient about it you probably have a relationship with a reporter and you I don't pick up the phone assign it to someone you do this one story an..."
The speakers discuss the necessity of transparency between founders and PR agencies. They emphasize that PR professionals need to be aware of all relevant information, including potential issues, to craft effective strategies and avoid pitfalls.
"little that's right and that's the next inflection point I was going to say which is it's more incidental than inflection point but a crisis I would not leave it to a founder or management team to man..."
This segment explores the various specialties within the PR industry. The speakers highlight the importance of matching the right PR expertise to specific needs, such as product reviews or crisis management, to ensure effective communication and media engagement.
"if you're lying to me and I cannot help I cannot steer the ship right story wise if I don't know what to stay away from no information is privileged for a PR person that's right and by the way with my..."
The conversation concludes with insights on the changing media landscape. The speakers discuss the importance of adapting PR strategies to current trends, including the shift towards online news consumption, and the need for targeted outreach to maximize impact.
"trench it's more time people this goes back to the whole notion of specialties which you both mentioned earlier so are there any other specialties on the PR I'm sure there's a million flavors there ar..."
This segment delves into the critical timing of PR campaigns, particularly around seasonal events like holiday gift guides. The speakers share anecdotes about the lead time required for effective PR strategies and the necessity of planning well in advance to secure media placements. They illustrate how timing can make or break a PR effort.
"usually people based in New York who have the deep relationships with the producers at these shows for a consumer facing product that's the Nirvana is to have a tenacious lot right right still still e..."
The discussion focuses on identifying key milestones in a company's lifecycle that can serve as newsworthy moments for PR. The speakers outline various inflection points, such as fundraising rounds and product launches, that can attract media attention. They emphasize the importance of strategic handling of these moments to maximize PR impact.
"that kind of lead time yeah I mean like literally I've come across companies where they they call in November and I want to be in the holiday gift oh that's and now these the following here the magazi..."
In this segment, the speakers highlight the need for startups to be deliberate and strategic in their PR efforts, especially when they experience unexpected success. They caution against complacency and stress the importance of understanding the nuances of PR to avoid relying solely on luck.
"handle them strategically I'm so glad you brought this up I think a lot of people particularly when it's their first time out they're lucky they just this PR thing happens they have a nice product and..."
The conversation transitions to essential PR terminology that many may find confusing. The speakers explain terms like 'Agency of Record' (AOR) and 'Request for Proposal' (RFP), clarifying their significance in the PR process. This segment aims to demystify the jargon that often surrounds public relations.
"do you mean by what's the vehicle sometimes you want to put a tweet out sometimes you actually want to just give it to a reporter exclusive right sometimes you want to write a press release do people ..."
This segment provides insights into the RFP process for selecting PR agencies. The speakers discuss the importance of involving the right team in the pitch process and the potential pitfalls of bringing in high-profile individuals who won't be part of the day-to-day work. They emphasize the need for transparency and alignment in agency-client relationships.
"buzzword bingo so AOR agency of record and what does it mean why does it matter it means that you have a master agreement with an agency who's going to service your business for a certain amount of mo..."
The speakers address the challenge of complacency when working with an ongoing agency of record. They share strategies for keeping agencies motivated and engaged, stressing the importance of proactive communication and innovative thinking to ensure that PR efforts remain effective and impactful.
"think they're the most effective things it comes down to oftentimes where like that agency has really good ideas the big thing I would add on RFP to is do not bring in the shiny object from DC or the ..."
In this concluding segment, the speakers discuss the critical role of media in successful PR campaigns. They highlight the need for agencies to prioritize media relations and the importance of being proactive in identifying and pitching stories. The segment underscores the value of maintaining strong media connections to drive PR success.
"complacency problem when you do have an ongoing agency of record and you want to light a fire under them so I think Outcast was really good at this because we had clients like so Salesforce calm for e..."
Margit discusses her successful partnership with Kaplow Communications at eBay, where categorizing products helped avoid complacency. By keeping the agency focused on specific product categories, they maintained a competitive edge and motivation. This segment illustrates how strategic organization can enhance agency performance and client satisfaction.
"shop and I was like you know what I'll wear that badge with pride because I think it's important what does it mean to be a media shop actually don't know what that means that oh the only thing that yo..."
The conversation shifts to the considerations for selecting a PR agency, including the size and specialization of the firm. Margit and Shannon emphasize that the choice depends on the company's needs and goals. This segment provides valuable insights into how to evaluate potential agencies based on their competencies and the specific challenges a company faces.
"besides the domains you guys have described like consumer enterprise some of these pieces of the pie or specialties like crisis local what are that your thoughts aren't the other competencies within a..."
Shannon Brayton shares best practices for engaging with PR agencies, including the importance of regular check-ins and embedding agency staff within the company. She highlights how these practices foster better relationships and communication, ensuring that both parties are aligned and informed. This segment emphasizes the need for ongoing dialogue to maximize the effectiveness of PR efforts.
"often give up the higher a bar for the globe for the coverage because I don't think it's true like nobody can tell me that there is an eight I have not seen an agency that is equally excellent in ever..."
The discussion turns to the CEO's involvement in PR, with both Shannon and Margit agreeing on the importance of the CEO being accessible to the agency. They argue that the CEO's presence can enhance storytelling and ensure that the agency accurately represents the company's vision. This segment highlights the critical role of leadership in shaping effective PR strategies.
"really valuable there's nothing that sort of is like picking up the phone going like hey it doesn't have to be I'm reporting back to you on what I promise it gave me I just had coffee with a reporter ..."
Margit discusses the best ways to vet PR agencies, emphasizing the value of referrals from reporters who have worked with them. She suggests that understanding the agency's media relations capabilities is crucial for making an informed decision. This segment provides practical advice for companies looking to select the right PR partner based on industry insights.
"control to allow the agency in sometimes this is a fraction of the questions I want to ask which is a founder CEO should be pretty not too involved and not uninvolved the thing with you know if you're..."
The conversation wraps up with a discussion on how companies can assess their own role in PR challenges. Shannon highlights the importance of self-reflection when facing dissatisfaction with an agency, suggesting that companies often overlook their own contributions to the issues. This segment encourages a balanced perspective on agency-client relationships and the shared responsibility for success.
"relatively happy what if a problem is on your side as a company like what if the turnovers on your side and you're the reason the agency is not doing well like how do you sort of tease apart like the ..."
This segment addresses the challenge of communicating PR success internally, especially to CFOs who control budgets. The speakers suggest that educating stakeholders about the PR process and including them in updates can help bridge understanding. They emphasize the need for proactive internal promotion of PR achievements to ensure alignment and support.
"executing on this and they consider you well you didn't give me a cue exactly you use that review to basically talk about what you as a company could be doing better and you're absolutely right it's u..."
The discussion focuses on the critical role of PR in preparing for an IPO. The speakers share insights on the importance of having PR milestones in place and the value of hiring a financial communications agency to assist with the first earnings call. They clarify that while the IPO process can seem daunting, the real challenge lies in effectively communicating post-IPO.
"and it's making sure - you can't be assured that a CFO saw the big story in The Chronicle this morning you actually do need to do some promotion of the work that the agency and the team do PR attract ..."
In this segment, the speakers explore the best reporting structures for PR within startups. They advocate for PR professionals to report directly to the CEO to ensure they have the necessary access and influence. The conversation highlights the importance of having a supportive culture that allows PR to operate effectively, regardless of the reporting hierarchy.
"does that person report in to an investor relations function what if that doesn't exist yet it depends I've seen Investor Relations report into the CFO and the comms person reports sometimes to the CE..."
The final segment addresses common misconceptions about PR, particularly among founders. The speakers urge founders to recognize the strategic nature of PR and the importance of building relationships with media. They emphasize that a thoughtful approach to PR is essential for long-term success and advise against underestimating its value in crisis situations.
"that's all these pieces are okay it's telling right when they refuse when a CEO refuses to do that the caliber of talent they can get just drops 10 notches and it shows too that they may not value the..."