searchlore

Back to Resource

All Segments

How Shopify builds a high-intensity culture | Farhan Thawar (VP and Head of Eng)

How Shopify builds a high-intensity culture | Farhan Thawar (VP and Head of Eng)

63 segments available

Farhan Thawar is the head of engineering at Shopify, where he oversees more than 1,000 engineers and a platform that powers over 10% of all U.S. e-commerce. Before Shopify, he was VP of engineering at Pivotal Labs and Xtreme Labs, and co-founder of Helpful.com. In our conversation, Farhan shares: • Why choosing the harder path leads to better outcomes • How to create intensity within your org (without burnout) • Why every company should be embracing pair programming • How he hires without interviewing • How he built the world’s largest internship program • His mission to create a “crafter’s paradise” for engineers • Much more — Brought to you by: • DX—A platform for measuring and improving developer productivity: https://getdx.com/lenny • Persona—A global leader in digital identity verification: https://withpersona.com/lenny • Vanta—Automate compliance. Simplify security: https://vanta.com/lenny Find the transcript at: https://www.lennysnewsletter.com/p/how-shopify-builds-a-high-intensity-culture-farhan-thawar Where to find Farhan Thawar: • X: https://x.com/fnthawar • LinkedIn: https://www.linkedin.com/in/fnthawar Where to find Lenny: • Newsletter: https://www.lennysnewsletter.com • X: https://twitter.com/lennysan • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/ In this episode, we cover: (00:00) Farhan’s background (05:38) Choosing the hard path (09:37) Getting comfortable with looking dumb (13:20) Lessons from working with visionaries (19:19) Creating intensity in organizations (22:06) The power of pair programming (29:18) Shopify’s culture of intensity (37:18) Meeting Armageddon: revolutionizing company meetings (39:46) Reducing distractions (41:10) Deleting 1M+ lines of code (49:05) Three buckets of building (57:45) Remote work and trust battery (01:00:29) Finding stability in uncomfortable times (01:03:14) Hiring philosophy (01:11:41) Internship programs and co-op systems (01:15:32) Lessons from managing 120 direct reports (01:20:40) Failure corner (01:27:46) Lightning round and closing thoughts Referenced: • The Steve Jobs quote about connecting dots: https://www.goodreads.com/quotes/463176-you-can-t-connect-the-dots-looking-forward-you-can-only • Shopify: https://www.shopify.com/ • GitHub: https://github.com/ • Farhan’s “questions to ask” framework: https://x.com/fnthawar/status/1514193402828574721 • Palantir: https://www.palantir.com/ • Joe Liemandt: https://www.linkedin.com/in/liemandt • Chamath Palihapitya: https://en.wikipedia.org/wiki/Chamath_Palihapitiya • Xtreme Labs: https://www.xtremelabs.io • Parkinson’s law: https://www.verywellmind.com/what-is-parkinsons-law-6674423 • Pair programming: https://dev.to/documatic/pair-programming-best-practices-and-tools-154j • Cody Fauser on LinkedIn: https://www.linkedin.com/in/codyfauser • How Shopify builds product: https://www.lennysnewsletter.com/p/how-shopify-builds-product • Chaos Monkey: We look at Shopify’s new ‘culture of focus’: https://www.siliconrepublic.com/careers/shopify-chaos-monkey-meetings-culture-deann-evans • Empowering devs with AI: How Shopify made GitHub Copilot core to its culture: https://www.youtube.com/watch?v=wVKBwcm5dbw&t=2318s • Tobi Lütke of Shopify: Powering a Team with a ‘Trust Battery’: https://www.nytimes.com/2016/04/24/business/tobi-lutke-of-shopify-powering-a-team-with-a-trust-battery.html • Brian Chesky’s new playbook: https://www.lennysnewsletter.com/p/brian-cheskys-contrarian-approach • Stop Being Deceived by Interviews When You’re Hiring: https://www.forbes.com/sites/forbesleadershipforum/2012/02/07/stop-being-deceived-by-interviews-when-youre-hiring/ • Shopify’s made the Life Story a major part of their interview: https://news.ycombinator.com/item?id=39294140 • Internships at Shopify: https://internships.shopify.com • Nick Adams on LinkedIn: https://www.linkedin.com/in/nick-adams-32b28139 • React Native: https://reactnative.dev • Swift: https://www.swift.org • Acquired podcast: The Mark Zuckerberg interview: https://www.acquired.fm/episodes/the-mark-zuckerberg-interview • The Power of Performance Reviews: Use This System to Become a Better Manager: https://review.firstround.com/the-power-of-performance-reviews-use-this-system-to-become-a-better-manager • Airbnb’s Vlad Loktev on embracing chaos, inquiry over advocacy, poking the bear, and “impact, impact, impact” (Partner at Index Ventures, Airbnb GM/VP Product): https://www.lennysnewsletter.com/p/impact-impact-impact-vlad-loktev ...References continued at: https://www.lennysnewsletter.com/p/how-shopify-builds-a-high-intensity-culture-farhan-thawar Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Lenny may be an investor in the companies discussed.

Segments Timeline

1
0:00 - 0:34
0:34 duration151 words

Choosing the Hard Path

Farhan Thawar discusses the importance of choosing the harder path in career decisions. He emphasizes that even if the hard choice doesn't lead to immediate success, it provides valuable learning experiences and opportunities to work with smart people. He encourages job seekers to build projects rather than just sending out resumes, highlighting the long-term benefits of this approach.

"if you do the hard path and it doesn't work actually you still kind of win because you've now done something hard you've probably worked with smart people you've learned something along the way that i..."

2
0:34 - 1:16
0:42 duration145 words

Creating Intensity in Organizations

In this segment, Farhan shares insights on fostering a culture of intensity within organizations. He challenges the notion of simply working longer hours, advocating instead for maximizing productivity per minute. He introduces the concept of a 'delete code club' at Shopify, where engineers focus on simplifying code, which contributes to a more efficient and enjoyable work environment.

"to delete code and simplify we have a delete code club we can always almost find a million plus lines of code to leete which is insane I found this great quote from you not everyone can look stupid in..."

3
1:16 - 1:58
0:41 duration104 words

The Power of Asking Questions

Farhan reflects on the value of asking questions, even if they seem 'stupid.' He shares his belief that asking questions is a superpower that can lead to deeper understanding and learning. He recounts personal experiences where his inquiries were met with skepticism but ultimately helped him grasp complex concepts.

"incredibly interesting company because they have over 10,000 employees are fully remote and even though they were founded almost 20 years ago they continueed to operate with urgency velocity and a ver..."

4
1:58 - 2:43
0:44 duration160 words

Learning from Visionaries

Farhan discusses his career trajectory, having worked with influential figures in the tech industry. He highlights the common trait among these leaders: their long-term vision and irrational optimism about the future. He emphasizes the importance of aligning with such visionaries to drive progress and innovation.

"much more he also shares his experience with indexing towards choosing the harder option when you have multiple options to choose from and why that ends up making your life easier he also shares a bun..."

5
2:43 - 3:16
0:33 duration107 words

Building Relationships with Smart People

In this segment, Farhan elaborates on the significance of surrounding oneself with intelligent individuals. He shares how his educational choices led him to connect with bright minds, reinforcing the idea that challenging environments foster growth and collaboration. He encourages listeners to seek out opportunities that may seem daunting but offer rich learning experiences.

"furhan th foran thank you so much for being here and welcome to the podcast thanks for having me as I Was preparing for our conversation I talked to a bunch of people that you've worked with over the ..."

6
3:16 - 3:58
0:42 duration140 words

Embracing Failure and Learning

Farhan talks about the necessity of embracing failure as part of the learning process. He shares anecdotes from his life where taking risks and facing rejection helped him build resilience. He encourages others to adopt a similar mindset, viewing setbacks as opportunities for growth rather than obstacles.

"three of those things came from um and I think that it is uh something that if you look back on my career I've like hit points on each of those things but I I don't think at the onset I knew that that..."

7
3:58 - 4:40
0:42 duration102 words

The Importance of Learning Journeys

Farhan emphasizes the value of intentional learning journeys in one's career. He discusses how choosing challenging paths can lead to meaningful relationships and personal growth. He shares his experiences in various educational settings, highlighting how these choices shaped his professional development.

"intelligence solution designed by Leading researchers including Those Behind the Dora and space Frameworks it combines quantitative data from developer tools with qualitative feedback from developers ..."

8
4:40 - 5:20
0:40 duration100 words

Finding the Right Learning Environment

In this segment, Farhan reflects on the importance of selecting the right environments for learning. He discusses how being in challenging situations with smart individuals can enhance one's skills and knowledge. He encourages listeners to seek out opportunities that push them out of their comfort zones.

"you're really listening to me Lenny these days it's easier than ever for frauders to steal pii faces and identities that's where Persona comes in Persona helps leading companies like LinkedIn Etsy and..."

9
5:20 - 6:00
0:40 duration117 words

Collaborating with Unreasonable People

Farhan shares insights on the benefits of collaborating with 'unreasonable' individuals who have bold visions for the future. He explains how pairing with such people can lead to innovative solutions and progress. He emphasizes the importance of recognizing one's strengths and finding complementary partners to achieve shared goals.

"fight rapidly shifting fraud and meet new waves of Regulation whether you're a startup or an Enterprise business Persona has a plan for you learn more at withp persona.com Lenny again that's with P RS..."

10
13:34 - 15:00
1:25 duration335 words

Learning from Visionaries

Farhan Thawar reflects on his experiences working with successful visionaries like Chamath Palihapitiya and Tobi Lütke. He discusses the common thread among these leaders: their long-term thinking and irrational views of the future. Thawar emphasizes the importance of aligning with such visionary thinkers to push forward innovative ideas and solutions.

"Toby this decade maybe yourself next decade if things go well other than what you've shared or maybe it is what you've shared is there a thread across these three folks that have been really successfu..."

11
15:00 - 16:43
1:43 duration395 words

Recognizing Strengths and Weaknesses

In this segment, Thawar shares his insights on recognizing personal strengths and weaknesses in the context of collaboration. He highlights the importance of pairing with individuals who possess complementary skills, particularly when starting new ventures. This self-awareness allows for more effective partnerships and better outcomes.

"actually sat down and wrote a list of all the unreasonable people that I knew in Toronto and I went down the list and met every single one of these entrepreneurs to figure out are we API compatible an..."

12
16:43 - 19:01
2:18 duration547 words

The Framework for Career Decisions

Farhan discusses the framework he developed to guide his career decisions. He explains how having a clear set of values and priorities helps him avoid distractions and make informed choices about job opportunities. This framework has been instrumental in aligning his work with his personal values and ensuring job satisfaction.

"point of like I actually sent my framework to a recruiter one time and I said hey this thing because they kept going back and forth to me and I go hey this doesn't align with my framework right so it ..."

13
19:01 - 20:25
1:24 duration311 words

Creating Intensity in Organizations

Thawar elaborates on the concept of intensity within organizations, emphasizing that productivity is not solely about the number of hours worked but rather the output achieved in that time. He advocates for maximizing productivity through focused efforts rather than extending work hours, leading to better work-life balance.

"completely um uh you know not aligned and then I just told the team hey I plan on resigning and and uh that by the way LED to Great other things because I'm an investor and new companies that have spu..."

14
20:25 - 22:01
1:36 duration346 words

The Power of Pair Programming

In this segment, Farhan discusses the benefits of pair programming as a tool for enhancing productivity and collaboration among engineers. He explains how this practice fosters intense focus and leads to higher quality outputs, challenging the misconception that two engineers on one task would slow down progress.

"I just want to try to get as much done as possible during the time versus is expanding the time and I can give you an example right I I used to work at a company where you know it was like I work 12 h..."

15
22:01 - 24:01
2:00 duration439 words

Innovative Approaches to Problem Solving

Thawar shares an innovative approach used by Shopify's leadership, where they would delete code if a problem wasn't solved within a set timeframe. This method encourages teams to rethink their solutions and ensures that they are building the right product efficiently, reinforcing the importance of agile methodologies.

"at scale instead of you know if I give you an hour to do something a good per a really good person can get a high quality output in one hour I want to talk about how you create an org that operates th..."

16
24:01 - 26:12
2:11 duration511 words

The Role of AI in Pair Programming

Farhan discusses the integration of AI tools like GitHub Copilot into the pair programming process. He highlights how AI can serve as a co-pilot for engineers, enhancing collaboration and efficiency. However, he emphasizes the continued importance of human interaction in the coding process to achieve the best outcomes.

"able to be written in 1 hour and so pair programming I mean that's an extreme version of it but even at like pivotal Labs if your pair was sick that day and you wrote a bunch of code the strong versio..."

17
26:12 - 28:00
1:48 duration422 words

Balancing AI and Human Collaboration

In this concluding segment, Thawar reflects on the balance between utilizing AI and maintaining human collaboration in engineering teams. He advocates for a hybrid approach that leverages the strengths of both AI and human insight to drive innovation and productivity in software development.

"this and so actually I ran the biggest pair programming shop in the world so on that note so what percentage of shop like Shopify do this is this how you all operate yeah so Shopify I mentioned that T..."

18
29:16 - 32:01
2:45 duration678 words

Creating Intensity Without Burnout

In this segment, Thawar elaborates on how Shopify cultivates a culture of intensity that prioritizes productivity without leading to burnout. He introduces the concept of GSD (Get Stuff Done) updates and the importance of regular six-week reviews to maintain momentum and accountability. Thawar emphasizes that this approach allows teams to iterate quickly and respond to feedback, ultimately enhancing the company's agility and effectiveness.

"to be a PA programmer yes exactly in the future okay I want to come back to what else you have done at Shopify to create intensity and I think again it's important to highlight the intensity is meant ..."

19
32:01 - 34:44
2:43 duration656 words

Meeting Armageddon: Redefining Company Meetings

Thawar shares Shopify's innovative approach to meetings, known as 'Meeting Armageddon,' where all recurring meetings with more than two people are deleted once a year. This reset encourages teams to reassess the necessity of meetings and fosters a culture of efficiency. He explains how this practice has significantly reduced the time engineers spend in meetings, allowing for more focused work and increased productivity.

"there's so much there uh I have been through through those six Monon reorgs and uh I'm trying to like I think that context you just shared of we're at a volatile company uh we're changing things it's ..."

20
34:44 - 36:49
2:05 duration545 words

Trust and Verify: The Role of Check-Ins

In this segment, Thawar discusses the importance of regular check-ins at Shopify, which serve to enhance collaboration rather than micromanage. He explains how these check-ins facilitate problem-solving and ensure alignment on projects. By fostering an environment where team members can work together on challenges, Shopify maintains a high level of intensity and productivity while supporting individual contributions.

"if we had bigger and then they were like oh we don't have this is undocumented but like we'll just enable it right now for Shopify and so that kind of created the intensity of the team be like oh we c..."

21
36:49 - 41:03
4:13 duration1046 words

Streamlining Communication: The Shift from Slack

Thawar reveals Shopify's strategic move to reduce distractions by transitioning certain communications from Slack to Facebook Workplace. This shift allows for clearer updates and announcements without the constant interruptions of chat. He explains how this change has improved focus and productivity among engineers, demonstrating Shopify's commitment to creating an efficient work environment.

"I don't want to overuse the pairing Paradigm but it is really much like can I pair with you and I learned this actually very early in my Shopify tenure because Toby would these one-on on with me and I..."

22
40:38 - 41:56
1:18 duration323 words

The Shift to Information Consumption

Thawar explains Shopify's transition from using Slack for announcements to a more structured platform like Facebook Workplace. This change aimed to reduce distractions and improve the way employees consume company updates, allowing for a more focused work environment.

"something more like uh like a river of information that I can dip my toe into versus like I and chat um everywhere that is super interesting so it's specifically things that are just updates where you..."

23
41:56 - 43:40
1:43 duration433 words

Creating Intensity Through Pair Programming

In this segment, Thawar emphasizes the significance of pair programming in fostering a high-intensity culture at Shopify. He discusses how this practice eliminates multitasking and enhances productivity, allowing engineers to collaborate effectively and produce high-quality code.

"example was we we started seeing that it was taking a lot of time to develop in our admin like engineers at Shopify developing in the admin so we called like what's called like code yellow which is be..."

24
43:40 - 45:03
1:22 duration327 words

Building Infrastructure for Long-Term Success

Thawar shares insights on Shopify's approach to building infrastructure that supports rapid development. He recounts a pivotal moment when the team decided to create a platform layer for NFT gating, illustrating the importance of investing time in foundational work to enable future innovations.

"nft gating is one thing one use case but if you spend the time to build out the infrastructure layer he calls it putting gas in the tank if you put the gas in the tank people could drive on that gas f..."

25
45:03 - 46:14
1:11 duration288 words

The Value of Deleting Code

Thawar discusses Shopify's initiative to delete unnecessary lines of code to simplify their codebase. He explains how this practice enhances performance, maintainability, and overall developer experience, emphasizing the importance of elegance over volume in coding.

"course you know who knows what can flourish from there it's interesting and it makes sense that so much of the way you all think is about building the best possible platform versus the necessarily bes..."

26
46:14 - 47:02
0:47 duration124 words

Prioritizing Clean Code for Speed

In this segment, Thawar elaborates on the connection between a clean codebase and increased speed in development. He shares Shopify's philosophy of prioritizing simplicity and maintainability, which ultimately leads to faster and more efficient engineering processes.

"one we should be gunning for number 100 right like we want to be not on this list right someone else can take the crown this episode is brought to you by vanta when it comes to ensuring your company h..."

27
47:02 - 48:01
0:58 duration192 words

The Importance of Infrastructure Thinking

Thawar highlights the significance of infrastructure thinking in software development at Shopify. He explains how this mindset encourages teams to focus on building robust foundations that facilitate future growth and adaptability, rather than just quick fixes.

"streamline Security reviews get $1,000 off vanta when you go to v.com Lenny that's v.com Len wait talk about more about this so there's been a drive to delete code and simplify what's kind of that wha..."

28
48:01 - 49:00
0:59 duration227 words

Embracing the Hard Path

Thawar reiterates the philosophy of choosing the harder path in engineering to achieve better outcomes. He emphasizes that investing time in building the right infrastructure and deleting unnecessary code ultimately leads to a more efficient and innovative environment.

"else becomes uh like easy to build on top of and so we routinely we have like a have a delete code club we have hack days which happens two or three times a year where there's always one team that is ..."

29
49:00 - 50:35
1:34 duration382 words

Experimentation vs. Infrastructure

In this segment, Thawar discusses how Shopify categorizes projects into experiments, features, and infrastructure. He explains the importance of understanding these categories to prioritize long-term infrastructure development over short-term feature releases.

"us being long-term infrastructure thinking um we really do care about that I love this in part because it connects to the topic we're talking about which is speed velocity intensity smaller codebase c..."

30
50:35 - 51:59
1:23 duration352 words

Toby's Philosophy on Options

Thawar shares insights into Toby's approach to decision-making, emphasizing the need to explore multiple options rather than settling for the first right answer. This philosophy encourages deeper thinking and innovation within the engineering team.

"get into this mode it is super super hard and I would say like Toby is the secret sauce here because he he pushes us to think about things as infra almost all the time I mean one of the things that an..."

31
51:59 - 54:14
2:15 duration513 words

The Power of Demo Culture

Thawar discusses the importance of a demo culture at Shopify, where teams share high-fidelity updates through live demonstrations. This practice enhances feedback quality and fosters a collaborative environment, allowing for quicker identification of issues and improvements.

"that goes back to the beginning right like choose the hard thing don't just build the feature go make the feature easy to build I feel like there's just more and more good stuff what else what else is..."

32
54:14 - 55:40
1:25 duration284 words

Creating Intensity Through Feedback

In this segment, Thawar explains how Shopify fosters an intense work culture through effective feedback mechanisms. He describes the use of tools like Spin for real-time demos, which help teams quickly identify issues and improve product iterations. This approach not only enhances communication but also accelerates the development process, ensuring that teams remain focused and aligned.

"Fidelity of the feedback you're getting because you know famously some of our PM team will create a friction log they'll be like I I'm walking they'll just create a a screen share create a video and g..."

33
55:40 - 57:00
1:20 duration295 words

The Importance of Check-Ins

Thawar emphasizes the significance of regular check-ins and strategic meetings in maintaining momentum within Shopify's fast-paced environment. He discusses how these interactions help teams stay on track and address any blockers promptly. By fostering a culture of accountability and collaboration, Shopify ensures that employees remain engaged and productive.

"quick feedback if they're moving in the wrong direction and having the leaders pair with those people on those problems not just checking in but actually pairing with them on the problems that they're..."

34
57:00 - 58:44
1:44 duration441 words

Remote Work and Building Trust

Farhan Thawar shares insights on Shopify's remote work strategy, highlighting the balance between remote flexibility and in-person interactions. He introduces the concept of the 'trust battery,' which illustrates how relationships can deplete or grow over time. Thawar explains how intentional in-person experiences, like the Shopify Summit, help recharge this trust and foster team cohesion.

"their working hours you like Bally don't let no okay no not really I mean yeah not not I mean we're not super firm on working hours from that perspective but I mean we do have like we we have a lot of..."

35
58:44 - 1:01:01
2:17 duration580 words

Embracing Chaos for Success

In this segment, Thawar discusses the necessity of embracing chaos and taking risks to drive innovation at Shopify. He argues that a certain level of discomfort is essential for growth and learning, allowing teams to push boundaries and explore new opportunities. This mindset is crucial for maintaining a competitive edge in a rapidly evolving industry.

"notion which is like how much uh you know how much trust can you have between people and it can deplete over time if you're remote so and then we have offices which are like come in if you want right ..."

36
1:01:01 - 1:02:43
1:42 duration391 words

The Role of Leadership in Intensity

Thawar reflects on the intense personality traits of Shopify's leadership team, which contribute to the company's high-energy culture. He discusses the importance of maintaining momentum and progress through regular updates and collaboration among leaders and team members. This dynamic fosters an environment where innovation thrives and employees are motivated to excel.

"exec team which are impatient intense people by Design but even some of the non-founders are just accomplished people who um tend to be pretty like they have we all have this attitude of impatience an..."

37
1:02:43 - 1:06:01
3:18 duration755 words

Revolutionizing the Hiring Process

Farhan Thawar shares his unconventional approach to hiring, advocating for job trials over traditional interviews. He explains how this method allows for a better assessment of candidates' fit within the company culture and their actual performance. By focusing on real work experiences, Shopify can identify the best talent while minimizing early attrition rates.

"want that why would I want to work with chaos and fires everywhere but in reality if you don't you're business is unlikely to become incredibly successful and that is even more stressful and painful c..."

38
1:06:01 - 1:07:01
1:00 duration236 words

Internship Programs as a Hiring Strategy

In this final segment, Thawar discusses the effectiveness of Shopify's internship programs as a unique hiring strategy. He highlights how these programs provide valuable insights into candidates' capabilities and cultural fit, allowing for seamless transitions into full-time roles. This approach not only benefits the company but also enhances the interns' experience and growth.

"Shopify and so job trials I'm a huge fan of which leads me to like intern programs what a great interview process because you now have real work product from somebody for four months they get to see w..."

39
1:06:44 - 1:07:32
0:48 duration200 words

Setting Expectations in Hiring

In this segment, Thawar explains how Shopify sets clear expectations during the hiring process. He discusses the importance of assessing fit within the first 30 to 90 days and the proactive measures taken to ensure that both the company and the new hire are aligned in their goals and expectations.

"in my previous companies I almost like you mentioned I almost didn't interview anybody I almost just said come in and work and it allowed us we had a much higher like in the first 90 days like 20% att..."

40
1:07:32 - 1:08:50
1:17 duration313 words

The Life Story Interview Technique

Thawar introduces the 'life story' interview technique, which aims to uncover the motivations behind a candidate's career choices. He believes that understanding the 'why' behind a resume is crucial for identifying curious and adaptable individuals who will thrive at Shopify.

"possible because by doing that we can um likely assess the skills that you have in your interview closer to what's happening in the job right so that's one two we have this interview step called the l..."

41
1:08:50 - 1:09:36
0:46 duration193 words

Feedback and Adjustment in Early Employment

Thawar shares how Shopify uses surveys to gather feedback on new hires during their initial period. This feedback loop helps ensure that expectations are met and allows for adjustments to be made, fostering a supportive environment for both the employee and the company.

"so long to realize and funny for me because like I ended up redesigning the compensation system of shifi even though though I'm an engineer so I still thought of myself as an engineer through and thro..."

42
1:09:36 - 1:10:02
0:25 duration110 words

Scaling Internships for Talent Acquisition

Thawar discusses Shopify's ambitious plan to hire a thousand interns, highlighting the dual benefits of providing valuable work experience for students while also creating a talent pipeline for the company. This approach not only aids in recruitment but also enhances the company's innovative culture.

"different role could be at a different company but that's like a good thing for everybody and then do you actually do work trials with new engineering hires or is it like something you aspire to do ye..."

43
1:10:02 - 1:11:00
0:58 duration229 words

Interns as Valuable Contributors

In this segment, Thawar emphasizes that Shopify's internship program is not just about giving back to the community but also about leveraging the unique skills and perspectives that interns bring. He believes that these young talents can significantly contribute to the company's goals and culture.

"fulltime yeah so just to double click on that so you're Hing a thousand interns yes over the course of the year uh that's a lot and the idea there is these folks are actually useful building useful th..."

44
1:11:00 - 1:12:25
1:24 duration313 words

The Co-op Program Influence

Thawar reflects on his own experiences with co-op programs during his education at Waterloo. He explains how these programs provide students with practical work experience alongside their studies, preparing them for successful careers and fostering a strong relationship between educational institutions and employers.

"over a longer period like it seems like win-win win the other thing that was cool is after I did that tweet a bunch of other CTO messaged me and said hey we're gonna hire a thousand one interns to bea..."

45
1:12:25 - 1:13:38
1:13 duration301 words

Creating Cohorts for Early Talent

Thawar discusses the importance of creating a supportive cohort environment for interns at Shopify. By requiring interns to work in-person three days a week, the company fosters collaboration and mentorship, ensuring that new hires have a positive and enriching experience.

"we needed to do is again restart this notion of uh of early talent in the ecosystem there's one I would say one or two big differences with our intern program one is um we're making them come in three..."

46
1:13:38 - 1:15:01
1:22 duration341 words

Innovative Management Structures

Thawar shares his experience managing a large number of direct reports at Xtreme Labs. He explains how he implemented unscheduled one-on-ones and alternative systems to support his team, demonstrating a unique approach to leadership that prioritizes accessibility and problem-solving over traditional management methods.

"remote that is amazing for folks that don't know anything about these Coop programs briefly it's just basically while you're in school before you graduated during the summer you go work at a company o..."

47
1:18:08 - 1:19:01
0:52 duration217 words

The Value of Unscheduled One-on-Ones

Farhan Thawar discusses the importance of unscheduled one-on-one meetings in fostering clarity and addressing immediate issues within teams. He reflects on his experience at Microsoft and how these spontaneous interactions proved more beneficial than scheduled ones, leading to a more effective way of unblocking team members.

"blocked on this we don't have this API we need money for this machine like whatever and so the unscheduled one-on ones ended up being like a real um Clarity clarifying thing for me because I did sched..."

48
1:19:01 - 1:19:36
0:35 duration155 words

Adapting Management Structures

Thawar shares insights on how he adapted management structures as his team grew to 120 direct reports. He emphasizes the need for a balance between flat organizational structures and effective management, explaining how he created systems to support team members without traditional managerial oversight.

"obviously he a smart guy but he said the right thing which is not this can never work because then I would go into defense mode and explain to him why it would work he just said to me I'm not going to..."

49
1:19:36 - 1:20:14
0:38 duration161 words

Learning from Investors

Farhan recounts a pivotal moment with investor Chamath Palihapitiya, who challenged him to consider the scalability of his management approach. This interaction led to a reevaluation of his strategies, highlighting the importance of adaptability in leadership as teams expand.

"a one-on-one every week or having to um you know talk about things that potentially a system could unblock and so I tried to figure out ways to to systematize things I love is just another example of ..."

50
1:20:14 - 1:20:38
0:23 duration101 words

The Importance of a Flat Organization

Thawar discusses Shopify's commitment to maintaining a flat organizational structure, explaining how it fosters better alignment and communication within teams. He notes the challenges of hierarchy and the benefits of having more direct reports to enhance collaboration.

"doesn't make sense to have like three people reporting to and then to somebody and then they only have three people like it you just make a very deep hierarchy we actually do see by the way the farthe..."

51
1:20:38 - 1:21:07
0:29 duration105 words

Embracing Failure as a Learning Opportunity

In the 'Fail Corner' segment, Farhan Thawar shares his experiences with failure, including being laid off twice. He emphasizes the importance of viewing failures as opportunities for growth and reflection, and how these experiences shaped his approach to leadership.

"reports per level makes sense okay final question before we get to our very exciting lightning round we have this recurring segment that I call fail corner where generally people come on these podcast..."

52
1:21:07 - 1:22:40
1:32 duration398 words

A Major Mistake in Product Development

Thawar recounts a significant mistake made during his first week at Shopify regarding the development of a Point of Sale system. He reflects on the decision to hedge his bets between two platforms, which ultimately led to wasted time and resources, and the lessons learned from this experience.

"even folks like you fail and maybe what you learned from that experience I have a few I'll say one thing by the way because I think I read I think I read this in Tim Ferris is book or on the podcast w..."

53
1:22:40 - 1:24:13
1:33 duration421 words

Risk-Taking in Decision Making

Farhan discusses the importance of taking risks in decision-making, sharing insights from his conversation with Shopify's CEO, Toby. He reflects on how taking calculated risks can lead to innovation and growth, contrasting it with the pitfalls of playing it safe.

"we didn't have any react native apps in in Market at the time a year later we we launched the iOS version and uh it was a huge success and uh we then spent like another six months building the rag nat..."

54
1:24:13 - 1:25:01
0:47 duration181 words

The Learning Culture at Shopify

Thawar highlights Shopify's culture of learning from mistakes, emphasizing the value placed on risk-taking and experimentation. He shares how this culture encourages open discussions about failures and fosters an environment where employees can grow and innovate.

"goes but you didn't take the risk and so what I should have done and by the way even now thinking back it would be super hard to do first week get job by right is like take a risk on a platform that w..."

55
1:25:01 - 1:26:40
1:38 duration434 words

Navigating Early Decisions in Tech

Reflecting on his early decisions in tech, Thawar discusses the challenges of making informed choices in a rapidly evolving landscape. He shares insights on the importance of thorough evaluation and confidence in one's decisions, especially when introducing new technologies.

"but it's like obviously you don't want to just take risks there's like a limit of like a risk but like you know informed I guess is there anything you miss there that would told you this was the right..."

56
1:26:40 - 1:27:02
0:22 duration86 words

Lessons from Facebook's Early Days

Thawar draws parallels between his experiences and those of Facebook during its formative years, discussing the challenges faced by tech companies in adapting to new platforms. He reflects on the importance of resilience and learning from setbacks in the tech industry.

"Facebook had a similar mistake early on in their career five yeah exactly and I don't know if you were zuck's interview at the chase Center that the acquired podcast did and he talked about this where..."

57
1:27:02 - 1:30:00
2:57 duration671 words

Frameworks for Performance Management

In the lightning round, Thawar shares how he has successfully implemented Lenny's performance management framework at Shopify. He discusses its effectiveness in extracting valuable feedback during performance reviews and the impact it has had on his team's development.

"like based on all the pain he's gone through back like since then he's like that was not too bad yeah it's true actually maybe what people don't know is um we were I was at Facebook the like we were e..."

58
1:30:59 - 1:32:08
1:09 duration278 words

The Power of Focused Learning

Farhan Thawar discusses the importance of deep focus in learning, referencing the book 'Business Adventures' by John Brooks. He emphasizes that while the book is challenging to digest, the depth of each chapter provides valuable insights for those who can maintain their concentration. This segment highlights the significance of perseverance in understanding complex topics.

"at because something weird is going on it takes that to an interesting level so I would recommend reading that book it's not long that's fun I think another book that I recommend to people and it's ki..."

59
1:32:08 - 1:33:01
0:52 duration198 words

Cinematic Inspirations

In this segment, Farhan shares his thoughts on the recent film 'Challengers' and its unique cinematography and music. He also reflects on his all-time favorite TV show, 'Halt and Catch Fire,' which portrays the early tech startup scene. Farhan's recommendations underscore the impact of storytelling in understanding the tech industry's evolution.

"is like the opposite it's very very easy and and easy read I'm excited to read these next question do you have a favorite recent movie or TV show you've really enjoyed I read a recent one was a Challe..."

60
1:33:01 - 1:34:02
1:01 duration303 words

Innovative Tech: Meta Ray-Bans

Farhan Thawar talks about his experience with Meta Ray-Bans, highlighting their convenience and multifunctionality. He explains how these smart sunglasses have replaced his need for multiple devices, allowing him to seamlessly integrate technology into everyday activities, such as recording moments with his children while playing soccer.

"discovered that you really love I don't know if I want to be like in the in the Zeitgeist right now but like The Meta Ray bands are amazing and the biggest thing about the meta Ray bands was just like..."

61
1:34:02 - 1:35:29
1:27 duration338 words

Everything You Know is Wrong

Farhan shares his life motto, 'Everything you know is wrong,' explaining its significance in fostering a mindset of experimentation and questioning established norms. He illustrates this philosophy with personal anecdotes, including his unconventional driving habits with his Tesla, emphasizing the value of challenging assumptions and exploring new possibilities.

"got a lot a lot to teach us and I put on Ray B's while we were doing the interview just for fun you could see my setup I did it two more questions do you have a favorite life motto that you find usefu..."

62
1:35:29 - 1:38:10
2:40 duration658 words

From Waitress to Director: A Hiring Success Story

In this inspiring segment, Farhan recounts how he hired a waitress who demonstrated exceptional skills in a busy restaurant. He details her journey from being a receptionist to becoming a director of HR, showcasing the potential for talent discovery in unexpected places. This story highlights Farhan's unique hiring philosophy and commitment to recognizing talent beyond traditional backgrounds.

"thing with my Tesla I used to do it with a non electric car and my wife was always like don't do that screwing it up yes exactly I love that on the an electric car there's no gear you're breaking it's..."

63
1:38:10 - 1:39:37
1:26 duration355 words

Engaging with the Community

Farhan invites listeners to connect with him on social media, expressing his eagerness to learn from feedback and challenges. He encourages open dialogue about his ideas and practices, reinforcing his commitment to continuous improvement and community engagement. This segment emphasizes the importance of collaboration and learning in the tech industry.

"with them and uh this is one example of like pulling somebody out of that environment I and I have lots of other ones where like I overhear someone and they're a designer or an engineer and I try to t..."