
51 segments available
Gina Gotthilf is a co-founder and the COO of Latitud, a startup platform supporting the next generation of iconic tech startups in Latin America. Previously, Gina led growth and marketing at Duolingo, which she helped grow from 3 million to 200 million users. She was recently named one of the 500 most influential people in all of Latin America by Bloomberg. In today’s episode, we discuss: • Behind the scenes of Duolingo’s early growth • How to balance the “A and B sides” of life • Stories from Mike Bloomberg’s presidential campaign • Lessons from Duolingo’s international expansion • Tactical tips for driving organic growth • How to use PR, brand love, and community as growth levers • Why Gina is passionate about investing in Latin America — Brought to you by Jira Product Discovery—Atlassian’s new prioritization and roadmapping tool built for product teams: https://atlassian.com/lenny/?utm_source=lennypodcast&utm_medium=paid-audio&utm_campaign=fy24q1-jpd-imc | Hex— Helping teams ask and answer data questions by working together: https://www.hex.tech/lenny | Mercury—the powerful and intuitive way for ambitious companies to bank: https://mercury.com/ Find the full transcript at: https://www.lennyspodcast.com/scaling-duolingo-embracing-failure-and-insight-into-latin-americas-tech-scene-gina-gotthilf-la/#transcript Where to find Gina Gotthilf: • X: https://twitter.com/ginag • LinkedIn: https://www.linkedin.com/in/ginafrombrazil/ • Instagram: https://www.instagram.com/gina/ Where to find Lenny: • Newsletter: https://www.lennysnewsletter.com • X: https://twitter.com/lennysan • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/ In this episode, we cover: (00:00) Gina’s background (04:34) The Vamos Latam Summit (07:22) Gina’s “A and B sides” framework (09:34) Her B side (16:27) Lessons from working on Mike Bloomberg’s presidential campaign (20:40) How Gina was able to 3x the conversion rate on a campaign site in one day (24:34) 4 areas Duolingo leaned into to have success in the difficult world of B2C subscriptions (36:39) B-side lessons from Duolingo (42:05) The importance of trusting your gut (44:54) Organic growth tactics and the importance of branding (48:01) What makes for remarkable branding (52:01) Duolingo’s process for keeping copy on-brand (52:45) How Duo’s passive-aggressive messages led to a movement (55:19) How Latitud uses niche humor as part of their branding (56:31) Duolingo’s TikTok (59:02) Lessons from internationalizing Duolingo (1:03:51) Why Gina was drawn to the tech industry in Latin America (1:09:26) What Latitud does (1:17:20) Opportunities in emerging markets (1:20:45) Lightning round Referenced: • The Vamos Latam Summit 2023: https://www.latitud.com/vamoslatamsummit • Ben Horowitz on LinkedIn: https://www.linkedin.com/in/behorowitz/ • Rappi: https://about.rappi.com/ • Reed College: https://www.reed.edu/ • Marcus Aurelius: https://en.wikipedia.org/wiki/Marcus_Aurelius • Mike Bloomberg’s website: https://www.mikebloomberg.com/ • How Duolingo reignited user growth: https://www.lennysnewsletter.com/p/how-duolingo-reignited-user-growth • Burr Settles on LinkedIn: https://www.linkedin.com/in/burrsettles/ • Nubank: https://nubank.com.br/en/ • Navigating comms and PR | Lulu Cheng Meservey (Substack, Activision Blizzard): https://www.lennyspodcast.com/navigating-comms-and-pr-lulu-cheng-meservey-substack-activision-blizzard/ • 47 Duolingo Memes That Are Equal Parts Funny and Extremely Concerning: https://www.buzzfeed.com/kellymartinez/duolingo-memes-jokes • Latitud: https://www.latitud.com/ • Brian Requarth on LinkedIn: https://www.linkedin.com/in/brianrequarth/ • On Deck: https://www.beondeck.com/ • Leadsales: https://leadsales.io/en/crm-for-whatsapp/ • Pomelo: https://pomelo.la/latam/ • The Design of Everyday Things: https://www.amazon.com/Design-Everyday-Things-Revised-Expanded/dp/0465050654 • Man’s Search for Meaning: https://www.amazon.com/Mans-Search-Meaning-Viktor-Frankl/dp/1663607982/ • Succession on HBO: https://www.hbo.com/succession • The Rehearsal on HBO: https://www.hbo.com/the-rehearsal • The White Lotus: https://www.hbo.com/the-white-lotus • Bo Burnham: Inside: https://www.netflix.com/title/81289483 • “How is the best-case scenario Joe Biden?” song: https://www.youtube.com/watch?v=ltg9ohuh0KM • How to with John Wilson on HBO: https://www.hbo.com/how-to-with-john-wilson • Viome: https://www.viome.com/ • Levels: https://www.levelshealth.com/ • Andrew Chen’s blog: https://andrewchen.com/ • The ship of Theseus: https://www.philosophy-foundation.org/enquiries/view/the-ship-of-theseus • Gina Gotthilf on 20VC: https://www.youtube.com/watch?v=_M7XsTicrY0 Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Lenny may be an investor in the companies discussed.
Gina Gotthilf emphasizes the importance of effective communication, highlighting that it's not just about conveying a message but ensuring the listener understands and remembers it. She discusses how Duolingo's unique voice and quirky messaging helped create memorable user experiences, making the app stand out in the crowded language-learning market.
"communication is constantly underrated and communication isn't about being able to convey a message it's about being able to convey a message in a way that the listener receives it and understands it ..."
In this segment, Gina shares her impressive journey from leading growth and marketing at Duolingo, where she helped scale the user base from 3 million to over 200 million, to co-founding Latitud, a platform aimed at supporting tech startups in Latin America. She reflects on her experiences and the insights gained from her diverse career.
"and using that to your to your benefit today my guest is Gina godil Gina is most known for leading growth and marketing at dualingo helping take them from 3 million to over 200 million users primarily..."
Gina discusses the Vamos Latam Summit, a conference she co-founded to connect entrepreneurs, operators, and investors in Latin America. She highlights the significance of the event, which attracted over 5,000 attendees and featured prominent speakers like Ben Horowitz, aiming to share insights and foster collaboration in the region's tech ecosystem.
"short word from our sponsors you fell in love with building products for a reason but sometimes the day-to-day reality is a little different than you imagined instead of dreaming up Big Ideas talking ..."
Gina introduces her concept of the 'A and B sides' of life, comparing it to the sides of a record. She explains how people often showcase their A sides, the highlights of their careers, while the B sides, representing struggles and failures, are often overlooked. This perspective encourages a more balanced view of success and resilience.
"here welcome to the podcast Lenny I'm so excited to be here it's been awesome to see how you've built this and just how far it's gone thank you for inviting me really appreciate that I'm more excited ..."
In this candid segment, Gina shares her personal B-side stories, including her struggles with depression, dropping out of college, and facing multiple rejections in her early career. She emphasizes the importance of resilience and learning from failures, illustrating that setbacks can lead to unexpected opportunities.
"going to talk as you expected about a lot of your aside stuff is there any example of a B-side story of your life that would be interesting to share look I think those are the most interesting because..."
Gina reflects on her experience working on Mike Bloomberg's presidential campaign, where she managed a significant digital ad budget. She shares insights from the campaign, discussing the challenges faced and the lessons learned, emphasizing that not all high-profile endeavors lead to success.
"started like an agency to help us-based tech companies and startups grow in Latin America because I figured I was in like this really great place to make that happen and it eventually worked for well-..."
Gina discusses the current state of the tech ecosystem in Latin America, highlighting the region's potential for growth and innovation. She shares her passion for investing in Latin American startups and the opportunities available for entrepreneurs looking to make an impact in the tech industry.
"yeah yeah I guess me too I was I was an operator I was a consultant well I was an employee I was a consultant then I was an operator which is a fancy way of saying employee at a startup and then now I..."
Gina discusses the significance of clear and concise messaging on landing pages. She emphasizes the need for titles and buttons to communicate effectively with users and the importance of aligning landing page content with ad experiences. This segment underscores how simplicity can enhance user engagement and conversion.
"startups that have a lot of money to spend is you start going a little wild in terms of like oh like the money's are the the world's our oyster we can do whatever we want and you lose sight a little b..."
Gina explores the role of emotional triggers in political campaigns, particularly how fear can motivate action. She shares insights on using imagery and messaging to evoke emotions that drive user engagement. This segment highlights the psychological aspects of campaign strategy and the impact of emotional resonance on decision-making.
"short enough second so people normally like to have like a title some sort of like subtitle and then like an image and a button those are kind of like core pieces of like some sort of landing page exp..."
Gina reflects on her time at Duolingo, detailing the company's growth from 3 million to 200 million users. She discusses the challenges faced in the B2C subscription space and the unique strategies that contributed to Duolingo's success. This segment provides insights into the factors that differentiate successful consumer subscription apps.
"understanding how people are going to feel when they see something and whether that's going to lead them to take action keeping it super super simple because also the other thing I see is like a lot o..."
Gina emphasizes the importance of a mission-driven approach in building a successful startup. She discusses how Duolingo's commitment to providing free education and solving real problems for users fueled its growth. This segment highlights the significance of passion and long-term thinking in achieving sustainable success in the tech industry.
"Toc language learning just like seems so Niche and plus education there's no money in education like you know it's been stuck for so long so you know and what I I kept hearing you guys did you hear ab..."
In this segment, Gina discusses the necessity of being lean and scrappy in the early stages of a startup. She shares her experiences at Duolingo, where a lack of budget forced the team to focus on organic growth strategies rather than paid ads. This segment provides valuable insights into the mindset required for early-stage tech startups to thrive.
"found I wrote a post about this looking into of the ones that made it what did they do consistently across them all and one is just stay very lean and Scrappy for a long time because to your point it'..."
In this segment, Gina stresses the critical role of user retention in the success of tech products. She explains that true value must be delivered to users for them to stick around, and warns against focusing solely on acquisition metrics without understanding the underlying value proposition.
"everyone you know talks about that's an important thing but it's more than that first I think there's the cacil TV racial thing the second thing is that even if you have a low CAC I was just talking t..."
Gina discusses the pitfalls of relying on paid advertising for growth, describing it as an addiction that can lead to dependency. She advises startups to limit their ad spend and focus on organic growth strategies that align with their mission and provide real value to users.
"as that and if you don't force yourself to pay attention to retention and finding the users to whom this is the most useful really early on you risk convincing yourself of metrics and kind of like glo..."
Gina emphasizes the need for a deep understanding of product development and user experience. She critiques startups that copy successful models without truly understanding their own product's value, advocating for a culture of rigorous testing and data analysis to drive growth.
"really focused around a mission be very clear about what you're trying to achieve two is just very low spend try not essentially don't expect to grow this into Venture scale business focus on a sustai..."
Reflecting on her time at Duolingo, Gina shares a significant mistake involving the implementation of badges as a gamification strategy. She explains how the team initially overlooked the importance of testing their ideas and how this oversight impacted their growth trajectory.
"to this design they're like oh yeah we use duing something like great so like but then as I started talking to them I understand they didn't actually they don't have the engineers and PMs there lookin..."
Gina discusses the concept of 'dogfooding'—using your own product to understand its strengths and weaknesses. She highlights how this practice can lead to better product decisions and ultimately drive growth, sharing insights from her experiences at Duolingo and Latitud.
"trying to build a subscription consumer app I would suggest just rewind and listen to that again I think there's so much gold there and in my experience I get a lot of decks because I do a bunch of An..."
In this segment, Gina recounts various challenges faced during Duolingo's growth, including failed international launches and misaligned product offerings. She emphasizes the importance of learning from these experiences to refine strategies and improve user engagement.
"actually work and and the moment and the thing that I I tend to talk about which is like this mistake that we made as the growth team is almost like one of those like when you get asked in an intervie..."
Gina reflects on the numerous failures encountered while scaling Duolingo, discussing how these experiences shaped the company's growth strategy. She encourages entrepreneurs to embrace failure as a valuable learning opportunity that can lead to future success.
"first of all at that point we we discovered that we hadn't been dog fooding okay which also was embarrassing looking back we hadn't been dog fooding in the growth team we just come up with hypothesis ..."
Gina shares insights from Duolingo's attempt to create a social app feature called 'Duo duels.' She discusses the challenges faced and the lessons learned from this experience, highlighting the importance of understanding user needs and preferences.
"got to with badges much early earlier on and not only did we get to growth with badges but it became like this amazing Treasure Trove of opportunity because once you have badges and people want them y..."
In this segment, Gina emphasizes the importance of trusting one's instincts in product development. She discusses how personal experiences can inform better design decisions and the value of understanding user pain points to create effective solutions.
"know and luckily I think we were able to to bounce back from most of them in terms of how dueling was doing today man there's so much there that was awesome I like you're like oh I don't remember any ..."
Gina shares a personal anecdote about her experience with the Indian market, discussing the complexities of language and user preferences. She reflects on the importance of cultural understanding in product localization and marketing strategies.
"but you you have to and I think that forcing yourself to pretend that you know answers and just finding out what this like pretend person who would know all the answers would think like is really help..."
Gina explains how Duolingo achieved significant organic growth by focusing on brand and PR. She emphasizes the importance of building a lovable brand that resonates with users and connects to a larger mission. This segment provides tactical insights for startups looking to enhance their word-of-mouth marketing.
"that most of the growth was organic and you basically had to grow it organically is there anything that you can share that work really well because everybody wants to grow organically through their mo..."
In this segment, Gina delves into the elements that make a brand lovable, including a strong mission and effective communication. She shares how Duolingo's unique voice and personality contributed to its success, making it more than just a language learning app. This discussion offers valuable lessons for entrepreneurs aiming to create impactful brands.
"doesn't matter if you think Bloomberg or Trump should be president do you think everyone should have access to Great education like most people would say yes and so that's much more powerful than do y..."
Gina highlights the importance of communication in branding, sharing her experiences with Duolingo's messaging. She discusses how effective communication can enhance user engagement and conversion rates, emphasizing the need for a unique voice that resonates with the audience. This segment provides actionable insights for marketers.
"was going to ask what is that actually mean and how do you build a lovable brand and so what I've heard so far is there's this like personality and voice that was really fun that you all lead into to ..."
Gina shares examples of how humor and irreverence have played a crucial role in Duolingo's branding. She discusses the impact of playful messaging and how it fosters a connection with users. This segment illustrates the power of humor in creating memorable brand experiences and engaging audiences.
"anywhere in addition to that I I love copywriting and I believe that communication is constantly underrated and communication isn't about being able to convey a message it's about being able to convey..."
In this segment, Gina emphasizes the importance of taking risks in branding and marketing. She reflects on Duolingo's decision to embrace a unique voice and humor, which has led to greater user engagement. This discussion encourages entrepreneurs to be bold in their branding efforts and to connect with their audience authentically.
"by Mercury who I also happen to use for my business checking account I've tried a lot of business Banks and there is nothing even close to the experience you get with Mercury I moved cash over from an..."
Gina recounts the story behind Duolingo's passive-aggressive notifications and how they became a meme. She explains how the brand leaned into this unexpected humor, showcasing the importance of adaptability in marketing. This segment highlights the potential for brands to engage with audiences through humor and relatability.
"FDIC is there an example of that kind of like a message you remember for either from dualingo or from even latitude something that worked that was really funny or different look I think for dualingo w..."
Gina discusses the challenges of maintaining a unique brand voice as Duolingo grew. She shares insights on how to ensure that messaging remains consistent and true to the brand's identity. This segment provides valuable lessons for companies looking to establish a strong and recognizable brand voice.
"addition to that message around the same time we decided to send an email to people in New Years because that's when people make a resolution to do things and we wanted them to make learning a languag..."
Gina emphasizes the significance of company culture in shaping brand identity. She explains how a supportive environment allows for creativity and risk-taking in branding efforts. This segment highlights the connection between internal culture and external brand perception, offering insights for leaders.
"dingo meme that I'm sure you've seen where someone shared these they got these two notifications in a row I just pulled it up here where first they got this dualingo push notification looks like you f..."
Gina discusses Duolingo's successful TikTok strategy, attributing it to the brand's unique voice and willingness to take risks. She explains how humor and relatability have contributed to the brand's popularity on social media. This segment provides insights for brands looking to enhance their social media presence.
"corporate lingo that you don't understand but if they get an email from their bank that's funny ironic but also very informative like that's that's a bank email I'm going to read you know I think that..."
Gina shares her experiences with Duolingo's internationalization efforts, discussing the challenges and learnings from expanding into new markets. She emphasizes the importance of understanding local cultures and adapting strategies accordingly. This segment offers valuable insights for companies looking to globalize their products.
"something else that contributes and allows a company to win in social media the way that t the way that dualingo has look I haven't met the person who does the Tik Tok and they're fantastic uh definit..."
In this segment, Gina shares her insights on Duolingo's internationalization strategy, advocating for a unified approach across different markets. She argues that while cultural differences exist, core human behaviors are similar, and startups should focus on these commonalities to avoid unnecessary complexity. This perspective challenges conventional wisdom about hyper-personalization in marketing.
"running the Tik Tok you're amazing that that's such a good lesson a lot of people are looking at dueling like we need to find that person at our company and what you're saying is it's it takes a lot m..."
Gina explains her motivation to focus on the tech ecosystem in Latin America, highlighting the unique challenges and opportunities in the region. She discusses her experiences mentoring entrepreneurs and the need for accessible resources and capital. This segment underscores her commitment to leveraging her background to create impactful solutions for Latin American startups.
"people want to learn a language and people learn a certain way and people use apps a certain way so there's a lot of commonality we just found that by treating the world as one and whenever we deploye..."
Gina outlines the mission of Latitud, the startup platform she co-founded, which aims to support early-stage tech startups in Latin America. She describes the various resources and programs offered, including mentorship, funding, and operational support. This segment emphasizes the importance of community and collaboration in fostering innovation and growth in the region.
"matters so much to me and I met my co-founder Brian rorth at on De if you've heard of on De before I'm a big fan I'm wearing wearing on socks right now yeah I am I love their socks and I just had a co..."
Gina discusses the vast opportunities available in various sectors across Latin America, particularly in fintech and B2B markets. She emphasizes the potential for innovation and growth, highlighting the need for solutions that address local challenges and improve access to services.
"to take advantage of this the customers essentially are founders in any Latin American country is that right is that who Founders in Latin America but we also have a lot of us-based Founders who are b..."
Gina reflects on the advantages of building solutions tailored for emerging markets, noting how Latin American startups can leverage their unique experiences. She discusses the potential for skipping traditional development stages, leading to innovative solutions that cater to local needs.
"something I want to ask about is what is it that you think is that Latin American Founders and companies are uniquely good at is there kind of a thread across Latin American startups that are like oh ..."
Gina highlights the significance of WhatsApp in Latin American business, explaining how it serves as a primary communication tool. She shares an example of a startup that transforms WhatsApp into a CRM, showcasing the unique business opportunities that arise from local usage patterns.
"Portuguese and Spanish which is like dancing around things and figuring out things when like you don't have other Solutions so I think that's something that we see a lot in terms of what we what we ar..."
Gina discusses the current trends in Latin American startups, emphasizing the growing interest in fintech and the potential for health and education sectors. She encourages investors to pay attention to the region's evolving landscape and the opportunities it presents for impactful solutions.
"there's just huge opportunity there trying to think what else I would like highlight ah Lenny you talked about like B Toc I think again because there's so much open field there's so much opportunity w..."
Gina shares her perspective on what investors should consider when looking at Latin American startups. She emphasizes the importance of understanding the local context, the entrepreneur's capabilities, and the potential for scalable solutions that address pressing regional challenges.
"most of the world is not developed markets and understand understanding what it's like to not have access to amazing Wi-Fi and and like iPhones and and all the things that we have access to that's tha..."
Gina expresses excitement about the future of startups in Latin America, highlighting the influx of talent and capital into the region. She discusses the impact of recent IPOs and the return of experienced entrepreneurs who are now building innovative solutions for local markets.
"business is being done on WhatsApp and that's not the case here in the US so you wouldn't understand that you can build something for that and there are other markets that are using WhatsApp for which..."
Gina identifies key areas for growth in Latin America, particularly in health and education. She believes these sectors hold transformative potential for the region, urging entrepreneurs to focus on creating solutions that can significantly improve access to essential services.
"in the next few years and I'm particularly curious to see how that plays out when it comes to AI one last question around Latin America it's going to be kind of a broad question what do you think peop..."
Gina discusses Latitud's focus on investing in B2B platforms that help small and medium businesses operate more effectively. She highlights the need for innovative solutions that streamline operations and improve efficiency in the region's business landscape.
"think for for the US that's already a lot I don't think people know what's going on below the Border have no idea what Brazil is like but paying attention because it's not just a place that's behind a..."
Gina emphasizes the importance of understanding the Latin American market for successful entrepreneurship. She discusses the unique challenges and opportunities present in the region, encouraging a deeper exploration of its potential for innovation and growth.
"startup in Latin America and to scale it so from an investment perspective I just think that there's a lot of hot opportunities now in terms of like you know knowing what's a good opportunity versus n..."
Gina highlights the significance of attracting top talent to Latin American startups. She discusses how the region's best minds are returning to build impactful companies, creating a vibrant ecosystem for innovation and entrepreneurship.
"actually believe the Tam to be so that's what I would say I think everyone's looking at fintech in Latin America right now it's hot it's profitable money is where the money is but uh I'm super excited..."
Gina discusses her approach to interviewing candidates, emphasizing the importance of understanding the company's mission and ensuring candidates have done their research. She highlights the significance of aligning personal values with the company's goals and the need for candidates to demonstrate their world-class skills with measurable metrics.
"really like to ask because it tells me a lot you know of course everyone wants a job like people could just be like because I want a job and it seems like you guys pay well and you know whatever I thi..."
Gina expresses her curiosity about gut health tests and microbiome technology, discussing how advancements in tech can democratize health information. She shares her frustrations with traditional medical authority and highlights the potential of new devices to provide critical insights into personal health.
"really important what is a favorite product that you recently discovered they you really like I have not been trying any products I would say so nothing to recommend I would say though that I am very ..."
Gina shares her personal motto, 'This too shall pass,' reflecting on her struggles with long COVID and the importance of resilience. She also discusses the concept of 'fake it till you make it' as a strategy to overcome imposter syndrome and embrace new opportunities, drawing from her experiences in her career.
"I will I will call out the company Levels by my friend Sam coros because I think that what they're doing is awesome next question what is a favorite life motto that you like to think about come back t..."
Gina reflects on her background in philosophy, particularly the allegory of Theseus' ship, which raises questions about identity and transformation. She discusses how this philosophical concept influences her thinking about personal and organizational change, emphasizing the fluid nature of identity over time.
"amazing this question elist it'ss so many interesting insights and stories I appreciate you sharing all that but final question you majored in philosophy if I'm not mistaken I'm curious do you have a ..."
In a light-hearted moment, Gina shares her past involvement with an atheist community website, discussing the humorous side of engaging with religious topics. This segment highlights her personal beliefs and the intersection of humor and serious discussions in her life.
"know so to to me that shapes I think a lot of ideas because it's it's a cool allegory and it resonates a lot but yeah so I would say at this point I embarrassingly have very cursory knowledge of philo..."
Gina encourages listeners to connect with her and Latitud, emphasizing the importance of networking within the Latin American tech ecosystem. She highlights the value of joining their community to access resources, relationships, and insights into the region's startup landscape.
"anyway yeah Gina we covered so much ground what an amazing episode I learned a ton from you I'm so excited for people to hear this two final questions where can folks find you online if they want to r..."