"Everyone's always promoting dog fooding. It feels though that you take this to a whole other level. Either once or twice a month, I will set aside half a day and then I'll go out and I'll drive and de..."

"product manager is not five amazing strategic ideas. It's the house and micro decisions that you made. Where should I put the button? Should I put the screen there or not? What should the copy say? Go..."

"an Uber driver and also as an Uber Eats delivery person. I've had a lot of people come on this podcast talk about dog fooding. I've never met anyone that takes it to the extreme that Sajin does. Much ..."

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"just like give us a sense of what dog fooding looks like in your world. What is the scale that you go to to dog food Uber? I mean, call it dog fooding, call it uh you know, just obsession about the pr..."

"Eats orders every week. Sometimes that's too much. Uh, and again, when I'm traveling, that could increase. If I'm traveling with family, it can be a lot. It could be literally all our meals. So those ..."

"a certain way, I can actually see how they use the driver app. So that actually drives me a lot of learning. And every day there's an aha moment that oh I you know this is what he just did. A text mes..."

"doing it myself. And I do think that that emotion is very important. I'm a big believer in then bringing that emotion to my work. Whether it's an emotion of joy, I have many many moments of joy and I ..."

"we obsess about our app and our app is the center of our universe. But when a passenger gets in the car, the center of the driver's universe is that interaction with the passenger. That human touch be..."

"empathy in my mind for drivers. And I want to I want to make sure that my team understands that's their life. And everything we build for them has to have that level of empathy. And I would say that w..."

"annoy a driver. I'll give you a couple of tips. It's totally okay for you to be on the phone. You know we have to do that. Just ask them for permission. to say, "Are you okay if I'm on the phone?" The..."

"bring. Now the question is do you have a culture that allows coexistence of both? Does it allow a coexistence of you bringing emotion as well as the numbers? And that's what I am trying to create ever..."

"the last uh I would say especially the last maybe three years postcoid because during covid I think it was a little bit harder for us to gather everyone together. And then the last thing I'll say is w..."

"would be we call them fixit. So we sign up for 300 fixit for the next 6 months. In addition to that, we do sign up for a growth goal. We sign up for a retention goal. We sign up for a cost savings goa..."

"Absolutely. Some people hearing this just as a final question along this area uh are going to feel like okay Uber so easy to dog food. Of course I'll order Uber Eats every day. I'll go and ride. So go..."

"advice there is just uh find a way, get as close as you can. You may not be able to ride an Uber, drive an Uber car, get an Uber ride, but uh there's some way you can get really close. It may not be e..."

"constant quest uh to get as good as we can. What does this look like in practice other than just reminding people ship ship ship ship ship ship? Just you know repeating this mantra. How do you help pe..."

"to be an exception rather than the rule but yes, uh I want to be able to step in or I want all our leaders to be able to step in when needed. I think you have to be hands-on. You have to be hands-on w..."

"of where daily standards help I try to minimize that the PRD example yes I did write a PRD it was a 15-page PRD we were working on a pretty big concept and it was a risky concept and uh it's it was dr..."

"step in, especially if you're trying to remove ambiguity and you're trying to just speed decisions up. It's okay to step in and be hands on. Another tactic that I heard that uh I think that I want to ..."

"personal responsibility to make sure that I can help sort of bring that moment. But yes, leading up to that is a lot of work, a lot of stress. Uh, okay that was a great answer. Today's episode is brou..."

"down and there's almost like implicit advice here is if you're working at a company that takes a long time to ship this probably not a good place to be starting your career. That's that's right. That'..."

"has not changed in those 24 years is you having to understand what your end users want. And I know that's kind of the cliche of product management like yes of course I have to understand what my end u..."

"Uber uh CTO of part of Uber Pine who I believe you work with at Uber. Yeah. Okay. Uh, so the question here was, "Ask him what he hates from engineers." Does that ring any sort of bells? I think I thin..."

"the question. That's great. And I think what's also interesting along those lines is it's a lot easier now to write a a good version of a PRD1 pager with AI tooling where you kind of just like here's ..."

"that now that's our strategy. Now what does that actually mean? What do these partners do? What we are building is we are building a hybrid network. The hybrid network has a hybrid of human drivers uh..."

"autonomy. We think autonomy is going to lead to more safety. It is going to take some time. uh so as we project out we don't know if it is going to be 5 years or 10 years till it sees a certain kind o..."

"earnings opportunities on our platform. I mean even me going back to dog fooding uh about I think about a year ago I also started picking up groceries because now we have a pretty large grocery busine..."

"But that's where real innovation actually kicks in. Let me give you an example. One of the ways that you would take cost out of the system in the delivery world is to batch trips together. So when a c..."

"which is our core marketplace logic how do we take inefficiency out of how we do promotions. How do we take inefficiencies out of support costs payment costs, background check costs? There are many, m..."

"be efficient the government you know the US government's going through this uh it's very difficult to do well without you know cutting things that are really dear to people especially like at a produc..."

"just drive profitability and you may lose your sight on new growth bets as we call them here and how do you do that? So, I I have my framework on this which is I think of our portfolio as concentric c..."

"trips every day. It just the numbers just really start to add up. So you have to make sure that you're spending you're paying a lot of attention to that. as I go out and dog food, I'm dog fooding the ..."

"feels like is shifting a bit. So historically, I know a lot of people that have worked at Uber over the years or Uber has this reputation of being very data driven, very like ruthless with porization...."

"incidents you're having and then you just just like a growth hacking project you just drive that number down needing to do whatever you can. I said in addition to that we also need to incorporate a lo..."

"at a com I worked at a company called Flywheel, which is a taxi app company. And so I spent three years there. That's what got me into transportation or being interested in transportation and eventual..."

"to 15 different cities. In New York City, by the way, every single yellow cab is hailable through the Uber app. Uh, and that is generating, you know, a pretty large amount of revenue for us. And we ha..."

"every single one of these problems that parents have uh in terms of safety. So we launched that two years ago. It's been growing really, really well. And in fact, in California, for several reasons, w..."

"uh clearly there's something you could do there, whatever your product is. And by the way, it's cool that you guys give access to JAGBT. A lot of companies don't. Like a lot of companies only have Gem..."

"learning and I think the second learning is speed and hustle and resilience. Uh after palm I spent time at a couple of startups. I mentioned flywheel which was a taxi company which is also not able to..."

"an experience that they will not forget or it will be so seamless for them that they don't have to think about. So next day when they're again going to work they just open the Uber app just as as musc..."

"think that takeaway is extremely strong in the books that I talked about and the Ben Horovitz book, it goes back to my concept of resilience. We have some people have this really optimistic view of ho..."

"kids are sick of that. I wonder what context you use with your kids. But anyway, final question. You shared a really good tip for how to not annoy an Uber driver. What about as a food delivery person?..."