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Leveraging mentors to uplevel your career | Jules Walter (YouTube, Slack)

Leveraging mentors to uplevel your career | Jules Walter (YouTube, Slack)

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Jules Walter is a product leader at YouTube and co-founder of both the Black Product Managers Network and Codepath.org. Previously, he led monetization and mobile growth teams at Slack. He’s also a very well-known leader in the broader product community. In today’s episode, we discuss the skills that matter most to PMs, and how to build those skills. We also spend quite a bit of time talking about the importance of finding mentors to help you learn new skills, how to nail your next job interview, barriers to entry for underrepresented people, and some of the most common paths into product management. — Find the transcript at: https://www.lennysnewsletter.com/p/leveraging-mentors-to-uplevel-your — Thank you to our wonderful sponsors for supporting this podcast: • Vanta—Automate compliance. Simplify security: https://vanta.com/lenny • Notion—One workspace. Every team: https://www.notion.com/lennyspod • Linear—The new standard for modern software development: https://linear.app/lenny — Where to find Jules Walter: • Twitter: https://twitter.com/julesdwalt • LinkedIn: https://www.linkedin.com/in/juleswalter/ — Where to find Lenny: • Newsletter: https://www.lennysnewsletter.com • Twitter: https://twitter.com/lennysan • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/ — Referenced: • Maryanna Quigless on LinkedIn: https://www.linkedin.com/in/quigless/ • Brittany Bankston on LinkedIn: https://www.linkedin.com/in/brittany-bankston-77693a85/ • Benin Saffo on LinkedIn: https://www.linkedin.com/in/benin-saffo/ • Lawrence Ripsher on LinkedIn: https://www.linkedin.com/in/lawrenceripsher/ • Matt Mochary on Lenny’s Podcast: https://www.lennyspodcast.com/videos/how-to-fire-people-with-grace-work-through-fear-and-nurture-innovation-matt-mochary/ • Adriel Frederick on Lenny’s Podcast: https://podcasts.apple.com/us/podcast/humanizing-product-development-adriel-frederick-reddit/id1627920305?i=1000583287891 • Bangaly Kaba on LinkedIn: https://www.linkedin.com/in/iambangaly/ • The Minto Pyramid Principle: Logic in Writing, Thinking, and Problem Solving: https://www.amazon.com/Minto-Pyramid-Principle-Writing-Thinking/dp/0960191046 • Pathwise Leadership: https://pathwiseleadership.com/ • Erin Teague on LinkedIn: https://www.linkedin.com/in/erinteague/ • Bradley Horowitz on LinkedIn: https://www.linkedin.com/in/bradleyhorowitz/ • Nikhyl Singhal on LinkedIn: https://www.linkedin.com/in/nikhyl/ • Tim Ferriss on what makes a great mentor: https://www.businessinsider.com/tim-ferriss-what-makes-great-mentor-2017-11 • Never Split the Difference: Negotiating As If Your Life Depended on It: https://www.amazon.com/Never-Split-Difference-audiobook/dp/B01COR1GM2 • Connect: Building Exceptional Relationships with Family, Friends and Colleagues: https://www.amazon.com/Connect-Building-Exceptional-Relationships-Colleagues/dp/0241986869 • Chris Voss’s MasterClass on negotiating in the workplace: https://www.masterclass.com/sessions/classes/win-workplace-negotiations • Lex Fridman’s podcast: https://lexfridman.com/podcast/ • Never Have I Ever on Netflix: https://www.netflix.com/title/80179190 • Top Gun: Maverick on YouTube: https://www.youtube.com/watch?v=0KBTJBiL3oQ Interview Prep Communities: • Lewis C Lin's Interview Community: https://join.slack.com/t/pminterview/shared_invite/zt-1mqc5lzdt-SZuIvbzZIl8ob7UJeydVGg • Exponent: https://www.tryexponent.com/ • StellarPeers: https://stellarpeers.com/ — In this episode, we cover: (00:00) Jules’s background (06:07) Two paths to becoming a product manager (07:20) How Jules became the first growth PM at Slack (09:03) Black Product Managers Network and Codepath.org (12:05) The most important skills to refine as a PM: IQ skills and EQ skills (14:48) How to improve your interview skills  (18:50) Why interviewing is more difficult for underrepresented people (20:39) EQ skills: what are they and how to improve them (22:44) The EQ skills Jules has had to develop over the course of his career (24:27) The importance of having a mentor or coach for self-reflection (26:09) How cultivating self-awareness helped Jules improve his communication (30:13) Strategies for learning new skills (35:32) Improving strategy, execution, and product sense (37:00) How identifying best practices can help you improve skills (40:22) Communicating clearly and asking for feedback (42:38) Methods Jules uses to improve skills (45:31) How to approach asking for feedback (47:46) Why it’s harder to get honest feedback on EQ skills (50:56) The importance of understanding your strengths and weaknesses and leaning into the former (55:18) Jules’s most impactful mentors (56:14) The qualities to look for in a good mentor and how to approach them (1:02:15) How to foster the best relationship with your mentor (1:06:51) Lightning round — Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

Segments Timeline

1
0:00 - 0:30
0:30 duration110 words

The Power of Feedback

Jules Walter emphasizes the importance of receiving feedback in personal and professional growth. He shares how expressing gratitude for feedback can create a positive cycle, encouraging more constructive criticism and ultimately leading to improvement in skills and performance.

"if you give me feedback I'll be like hey thank you so much this is super helpful because people are like oh he actually lacks a feedback now in inside my heart might be melting you know I'm like uh I ..."

2
0:30 - 1:30
1:00 duration222 words

Jules Walter's Journey

In this segment, Jules Walter shares his background, detailing his transition from medical devices to tech. He discusses his pivotal role as the first growth PM at Slack and his current position at YouTube, highlighting the skills he developed along the way and his passion for increasing diversity in tech.

"at the craft of building and growing products today my guest is Jules Walter Jules is a product leader at YouTube before that he spent four and a half years at slack where he was their first growth pm..."

3
1:30 - 2:15
0:44 duration142 words

Navigating Product Management Paths

Jules discusses the various paths to becoming a product manager, including joining startups and leveraging domain expertise. He reflects on the challenges of entering the field and the importance of gaining relevant experience to transition into product management roles.

"Walter after a short word from our sponsors this episode is brought to you by vanta helping you streamline your security compliance to accelerate growth if your business stores any data in the cloud t..."

4
2:15 - 3:00
0:45 duration113 words

Growth at Slack: A Personal Experience

Jules shares his experience as the first growth PM at Slack, detailing how he learned about growth frameworks through mentorship. He recounts the significant impact he made on Slack's growth metrics within a short time, illustrating the power of mentorship in professional development.

"huge burden especially for startups it's time consuming tedious and expensive enter vanta over 3 000 fast growing companies use vanta to automate up to 90 of the work involved with stock 2. Fanta can ..."

5
3:00 - 3:45
0:45 duration125 words

Building Community in Tech

Jules discusses his involvement in non-profits aimed at improving diversity in tech, including Codepath and the Black Product Managers Network. He explains how these organizations support underrepresented individuals in finding opportunities and building skills in the tech industry.

"this very podcast including my content calendar my sponsors and prepping guests for launch of each episode notion is an all-in-one team collaboration tool that combines note-taking document sharing wi..."

6
3:45 - 4:30
0:45 duration145 words

The Importance of Mentorship

In this segment, Jules highlights the critical role of mentorship in his career and the careers of others. He shares insights on how to find mentors, what qualities to look for, and how mentorship can significantly enhance one's skills and opportunities in product management.

"Jules welcome to the podcast hey Lanny thanks for having me I'm really excited I am even more excited this chat has been a long time coming I've been hoping to get you on this podcast ever since this ..."

7
4:30 - 5:15
0:45 duration146 words

Essential Skills for Product Managers

Jules outlines the two main skill categories for product managers: IQ skills (hard skills) and EQ skills (soft skills). He reflects on his own journey, emphasizing the need to develop both types of skills to advance in a product management career.

"career was actually not in Tech it was in medical devices I was a GM for a company based out of friends and also overseeing West Africa business for them after doing that I moved back to the US launch..."

8
5:15 - 6:00
0:45 duration144 words

Mastering Interview Skills

Jules discusses the often-overlooked importance of interview skills for aspiring product managers. He explains how mastering the interview process can open doors to great opportunities and shares his own experience of landing a role at Slack through effective interviewing.

"years ago I mean at Google I'm a product lead at YouTube where I I'm driving a product called Prime Time channels which actually recently launched in November in the US and in that product we're bring..."

9
12:17 - 14:31
2:14 duration422 words

The Dual Skills of Product Management

Jules Walter discusses the two essential skill sets for product managers: IQ skills (hard skills) and EQ skills (soft skills). He emphasizes the importance of starting with execution and product sense early in one's career, while also highlighting the significance of interview skills in securing positions at top companies like Slack.

"great mentors I've heard from other people you've been a great mentor to them and you've also just been really successful at a number of really world-class companies and so what I want to chat about i..."

10
14:31 - 16:09
1:38 duration337 words

Mastering Interview Skills

Jules shares insights on improving interview skills, stressing the importance of mock interviews. He encourages candidates to practice extensively and seek feedback, noting that many people overlook this crucial preparation step, which can significantly impact their chances of landing a job.

"that phase you know the things that I was working on as I mentioned earlier were things like improving news or Activation so he relies on those skills identifying the opportunities uh running experime..."

11
16:09 - 19:02
2:53 duration604 words

The Psychological Challenges of Interviewing

Jules reflects on the psychological pressures faced during interviews, especially for underrepresented candidates. He discusses the importance of practicing in supportive groups to alleviate stress and improve performance, emphasizing that familiarity with peers can make the interview process more manageable.

"and the other thing I'll say is interviewing can be quite traumatic and difficult for a lot of people you know like even me I mean before I got this job I had interviewed at Google I don't know how ma..."

12
19:02 - 20:28
1:25 duration295 words

Overcoming Bias in Interviews

Jules addresses the unique challenges faced by underrepresented individuals in the interview process, including bias and discomfort in predominantly homogenous environments. He shares strategies for building confidence and emphasizes the need for extensive practice to overcome these barriers.

"coming into a company I've gone into companies like an interview and in the whole panel nobody looks like me I walk into the cafeteria nobody looks like me you know and then you're interviewing and yo..."

13
20:28 - 22:41
2:13 duration421 words

The Importance of Self-Awareness

Jules discusses the critical role of self-awareness in developing EQ skills. He shares personal experiences of how mentorship helped him identify his blind spots and improve his communication style, particularly under stress, which is vital for effective leadership and management.

"and I've always felt like most interviews like I literally did my words it's just that it was good enough to pass you know you're so stressed out you don't relate to the person Etc got it okay so let'..."

14
22:41 - 26:39
3:57 duration767 words

Learning from Mentorship

Jules highlights the value of mentorship in recognizing personal patterns and improving EQ skills. He recounts his relationship with a mentor who provided honest feedback, helping him navigate challenges and enhance his professional growth, underscoring the transformative power of mentorship.

"need to continuously practice it what did you find was the most important EQ skill for your career that helped you in this journey I don't know if there is one that single-handedly was the most import..."

15
26:09 - 28:40
2:31 duration531 words

Overcoming Self-Doubt in Communication

In this segment, Jules discusses the challenges he faced with self-doubt during presentations and interviews. He explains how negative self-talk affected his ability to respond to questions, and how developing self-awareness helped him improve his communication skills. This highlights the significance of understanding one's own thought patterns to enhance professional interactions.

"going to talk about mentorship and how to work with a mentor yeah but let's kind of wrap up this EQ piece so you mentioned with an EQ skills to think about working on communication leadership and mana..."

16
28:40 - 30:00
1:19 duration225 words

Creating Forcing Functions for Learning

Jules outlines his approach to learning new skills by establishing concrete outcomes that drive his growth. He shares how he set specific goals when he joined Slack, focusing on driving activation through successful experiments. This method of working backwards from a goal serves as a powerful strategy for skill development in product management.

"different people have different versions of these blockers this episode is brought to you by linear let's be honest the issue tracker that you're using today isn't very helpful why is it that it alway..."

17
30:00 - 32:43
2:42 duration559 words

Leveraging Mentors for Growth

In this segment, Jules emphasizes the importance of mentorship in his career development. He shares how he reached out to industry experts like Bengali Kaba and Adriel Frederick to gain insights into growth strategies. This illustrates how building relationships with mentors can accelerate learning and provide valuable guidance in navigating challenges.

"actually get better at these things and identify these patterns in yourself there's like a bunch of skills we just named so let's also talk about where you think you start as a PM as you're starting o..."

18
32:43 - 34:00
1:17 duration294 words

Learning Through Observation

Jules discusses the value of observing successful peers to enhance skills in strategy, execution, and communication. He explains how attending meetings and analyzing effective documents can provide insights into best practices. This segment highlights the importance of learning from others' experiences to refine one's own approach in product management.

"like okay now let me I call the user researcher hey can we do a research on like people who are signing up or slack you know data analyst let's look at the data what correlates with activation you kno..."

19
34:00 - 35:15
1:15 duration251 words

The Power of Real-World Examples

In this closing segment, Jules reflects on the advantages of working in large companies like Slack and Google, where access to real-life strategy documents and best practices is abundant. He encourages listeners to collect and study these resources to enhance their understanding of effective product management strategies.

"one tactic you're talking about here is just work backwards from a forcing function you've created for yourself to learn a thing and in this case what was it you're trying to learn you're trying to le..."

20
36:38 - 38:01
1:22 duration283 words

Learning Through Observation

Jules Walter emphasizes the importance of learning through observation in product management. He shares how attending meetings of skilled PMs and analyzing their execution and communication styles can enhance one's own skills. By reflecting on these experiences and collecting effective templates, he advocates for a proactive approach to skill development.

"is qualitative so that's a big part of what I do as well where I whether it's it's true for all these things right like so for execution it would be things like me attending another PM's meeting oh I ..."

21
38:01 - 39:01
1:00 duration217 words

The Value of Company Resources

Walter discusses the unique advantages of working at large companies like Google and Slack, where access to real-life strategy documents and examples is abundant. He encourages PMs to study these resources to understand successful strategies and apply them in their own work, highlighting the importance of learning from established practices.

"yeah something that you touched on here is and I talk about this a bunch that one of the benefits of working at a large company like Google like slack is that you have access to a ton of real examples..."

22
39:01 - 40:28
1:26 duration313 words

Iterative Learning in Product Management

In this segment, Jules explains how learning in product management often occurs through iterations rather than just final products. He shares his approach of observing PMs during the strategy development process to gain insights into their thought processes and feedback mechanisms, reinforcing the value of behind-the-scenes learning.

"someone coming to them I loved your strategy doc tell me all about it I'd love to talk about that yeah and then the other thing I'll say too is a lot of learning happens through the iterations and not..."

23
40:28 - 41:58
1:30 duration291 words

Developing Communication Skills

Jules shares his strategies for improving communication skills, including reading resources like the Minto Pyramid Principle and actively seeking feedback. He reflects on his personal growth in writing clarity and the importance of recognizing patterns in feedback to enhance his communication effectiveness.

"on EQ any examples of how you learn some of those skills that you talked about communication or leadership or management or anything along with lines yeah so on the communication side you know I read ..."

24
41:58 - 43:04
1:06 duration241 words

Focused Skill Development

Walter discusses his method for focused skill development, where he dedicates specific time frames to mastering particular skills. He emphasizes the importance of consistent practice and iterative learning, likening skill-building to weightlifting, where regular effort leads to gradual improvement.

"EQ it was the most frustrating learning for me you know like for the IQ stuff within six months sometimes three months I can see like clear progress right you see enough like documents you know you se..."

25
43:04 - 44:27
1:22 duration295 words

Listening as a Key EQ Skill

In this segment, Jules highlights the significance of listening as an emotional intelligence skill. He differentiates between problem-solving listening and empathetic listening, emphasizing the need to create space for others to express themselves and feel understood, which is crucial for effective communication.

"skill so let's say I wanted to learn the strategy right so I'm like okay I'm meeting myself let's say six months so every week I'm gonna do something related to learning strategy it's gonna be maybe I..."

26
44:27 - 46:01
1:33 duration329 words

Asking for Constructive Feedback

Jules shares his approach to soliciting constructive feedback, emphasizing the importance of building trust and comfort with peers. He provides practical techniques for asking for feedback, including being specific about what to evaluate and expressing gratitude for the insights received.

"is there a skill you're working on right now always working on something uh one I can call out is listening so one thing about the EQ stuff too by the way is you hear these words and depending on how ..."

27
46:01 - 48:09
2:07 duration425 words

Navigating Feedback on EQ Skills

Walter discusses the challenges of receiving feedback on emotional intelligence skills, noting that such feedback is often less direct. He stresses the value of subjective feedback that reveals how others perceive one's emotional responses, which can be crucial for personal growth in EQ.

"you they won't give you feedback because it's just they're taking on a risk right especially with constructive feedback and by the way that's also something that's hard about being underrepresented ri..."

28
48:09 - 50:36
2:27 duration516 words

Building Trust for Honest Feedback

In this concluding segment, Jules reflects on the importance of trust in receiving honest feedback. He shares experiences where trusted colleagues provided candid insights about his communication style, illustrating how strong relationships can facilitate valuable feedback that drives personal and professional development.

"they they like emotional intelligence and they say that in calibration rooms but not in your face so that's also what you want when you hear feedback you don't want just to like hey here's my piece of..."

29
51:02 - 52:26
1:23 duration243 words

Focusing on Strengths Over Weaknesses

Jules shares insights on the significance of identifying and leveraging personal strengths rather than solely focusing on weaknesses. He recounts a conversation with his mentor, Lawrence, who advised him to double down on his strengths. This segment provides practical advice on recognizing what others see as your strengths and how to cultivate them for career advancement.

"like Jewels here's something that's going wrong you can work on this yeah that's an awesome takeaway one other thread I wanted to pull on is you mentioned focusing on strengths and how that ends up be..."

30
52:26 - 54:15
1:49 duration384 words

Understanding Your Strengths

In this segment, Jules elaborates on how to discover your strengths through feedback from others. He shares a simple yet effective question posed by his mentor that helps individuals identify their unique skills. By reflecting on what others appreciate about you, you can better understand your strengths and how to utilize them in your career.

"I'm like semi-introverted so I'm like well I don't know or how come or Jewels everyone or people will tell me hey you have you ask great questions and I'm like I asked basic questions and then I he he..."

31
54:15 - 55:09
0:54 duration197 words

The Dual Nature of Strengths and Weaknesses

Jules discusses the relationship between strengths and weaknesses, emphasizing that they are often two sides of the same coin. He explains how a strength can become a weakness depending on the context, and how understanding this duality can empower individuals to navigate their professional environments more effectively.

"serving here so an example in my case is you know I've talked about I ask a great question but a sometimes I ask a question about context you know I might come across as less knowledgeable right or an..."

32
55:09 - 56:23
1:13 duration237 words

The Impact of Mentorship

Jules reflects on the numerous mentors who have shaped his career, sharing specific examples of how they guided him in various aspects of product management and leadership. This segment underscores the importance of mentorship in professional growth and the diverse ways mentors can influence one's career trajectory.

"of it awesome this all often comes back to mentors in your life and so I want to get to talking about mentorship and how you find your mentors how you work with them all that kind of stuff something w..."

33
56:23 - 57:04
0:41 duration170 words

Finding the Right Mentor

In this segment, Jules outlines the key qualities he looks for in a mentor: expertise in a specific area and the ability to communicate effectively. He emphasizes the importance of finding mentors who not only excel in their fields but can also articulate their knowledge in a way that is accessible and helpful.

"for sure okay that's a killer list two questions one what do you look for in a mentor when you're trying to find someone to work with and then two just like how do you actually find these people like ..."

34
57:04 - 58:07
1:02 duration213 words

How to Approach Potential Mentors

Jules shares practical strategies for connecting with potential mentors, emphasizing the importance of starting small. He advises against making large requests and instead suggests asking specific, manageable questions that demonstrate respect for the mentor's time. This approach can help establish a rapport that may lead to a more formal mentoring relationship.

"that's what I look for and in terms of where I find these people it's really everywhere right you know if you look at the list I mentioned earlier right so Bengali I met at an event like we got a recr..."

35
58:07 - 1:00:29
2:22 duration468 words

Building Relationships with Mentors

In this segment, Jules discusses how to nurture relationships with mentors over time. He highlights the importance of following up after initial interactions and demonstrating that you value their advice. By showing that you have applied their insights, you can deepen the connection and potentially open the door for more extensive mentorship.

"initial conversation like how do you get the foot in the door and what I found is you should make the smallest as possible which is the opposite of what 95 of people do 95 of people it's like hey I've..."

36
1:00:29 - 1:01:26
0:56 duration224 words

The Journey of Mentorship

Jules concludes by emphasizing that mentorship is a journey rather than a one-time event. He encourages listeners to actively seek out mentors, attend events, and engage with their networks to find individuals who can provide guidance and support throughout their careers. This segment reinforces the idea that building a strong professional network is essential for long-term success.

"advice it reminds me of Tim ferriss's advice also which is just like don't go up to someone and be like will you be my mentor everyone's gonna be like I don't have time for that instead it's your poin..."

37
1:01:37 - 1:02:09
0:31 duration111 words

Engaging with Mentors: Specificity is Key

Jules emphasizes the importance of bringing specific topics to discuss during mentor meetings. He contrasts vague questions with targeted inquiries that allow mentors to provide meaningful feedback. This segment offers insights into how to make the most of mentor relationships by focusing on relevant issues.

"I had a chat with shishir through cold Outreach wow cool like a very clear question and then he offered to come to Black PMs and share some insights you know those kind of things I've been to but you ..."

38
1:02:09 - 1:02:51
0:42 duration152 words

Creating Meaningful Mentor Relationships

This segment focuses on the importance of continuity in mentor relationships. Jules explains how to maintain engagement by referencing past conversations and showing genuine interest in the mentor's life. He also discusses the value of offering help to mentors, fostering a reciprocal relationship.

"too yeah that works really well anytime I get an email request of hey could we do a 15 minute Zoom or copy chat and I quickly do not have time for that but an actual question that I can be really help..."

39
1:02:51 - 1:03:36
0:44 duration149 words

The Art of Note-Taking with Mentors

Jules shares his practice of taking notes during mentor meetings to enhance learning and retention. He discusses how following up on previous conversations can strengthen the mentor-mentee relationship. This segment highlights the importance of being prepared and engaged in discussions with mentors.

"them versus hey I've interviewed for three companies I'm trying to decide among those three you know can I walk you through my thought process and get your feedback right so it's very different so I d..."

40
1:03:36 - 1:04:57
1:20 duration281 words

Giving Back: How to Be Helpful to Mentors

In this segment, Jules discusses the importance of being proactive in offering assistance to mentors. He encourages listeners to identify ways they can support their mentors, regardless of their own status. This advice underscores the value of mutual benefit in mentorship relationships.

"and then the other thing I'll say too is like when I talk to mentors I always take notes like I mean I'm seeing you're even here in this interview right you're taking notes these are like basic things..."

41
1:04:57 - 1:06:04
1:06 duration224 words

Patience in the Learning Process

Jules reflects on the challenges of learning product management skills and the importance of patience. He encourages listeners to embrace the gradual nature of skill development and to understand that setbacks are part of the learning journey. This segment provides motivation for those feeling frustrated in their career progression.

"is so good because to your point if it just feels like you're sharing all this advice and just isn't going anywhere and the note-taking such great stuff this is really good advice and I could see how ..."

42
1:06:04 - 1:07:01
0:57 duration210 words

The Journey of Becoming a Product Manager

Jules concludes with insights on the rewarding yet challenging journey of becoming a product manager. He emphasizes the need for continuous practice and learning, and how failures contribute to growth. This segment serves as a reminder that persistence is key in the pursuit of career goals.

"your peers so that's one thing and then the other thing too is really like building muscles like more so for the EQ stuff but even for the IQ stuff you know it's you have to practice it's not just lik..."

43
1:07:01 - 1:10:00
2:58 duration580 words

Lightning Round: Quickfire Insights

In this lightning round, Jules shares quick insights on various topics, including book recommendations, favorite podcasts, and interview questions. This segment provides a rapid-fire overview of Jules's preferences and valuable resources for listeners looking to enhance their knowledge and skills.

"lightning round since we've gone a little long I'm going to keep it just four questions I'm just gonna go through them pretty fast whatever comes to mind fire off you ready yeah what are two or three ..."