"[Music] all right we are good to go good morning all from san francisco i thought i would switch up office hours this week and come from another room of the apartment here in nob hill we are excited w..."

"publishing that after the session and then afterwards we'll have allison join one of the tables if you use the breakout tables there before we went into general session she'll be joining a table so yo..."

"amazing at this please submit questions as we go so one of the, things, that, we, did, is, we, had something like 500 questions alice and i reviewed the list we synthesized a bunch of them and coalesc..."

"website so allison incredible pedigree can't tell you how excited we are to have you on red point office hours um and just to give everybody a little bit of context we were catching up a couple weeks ..."

"result it's extremely rare to hear about a founder being replaced by someone who a decade ago might have been called a professional ceo quote unquote dirty word these days [Laughter] yes i mean like s..."

"scale the gtm but and so that leads me to my next question which is you know 10 or 15 years ago you you might, have, seen, a lot, of, cfo, slash, cos but today there are lots of different kinds of ceo..."

"intensity of support that the founder is looking for um and i think each type is prompted by a different gap that the founder might notice um the first type the lowest intensity type i would consider ..."

"helping to set the priorities for the company and create some glue across functions and the third type of coo that i notice is um a type that i'll call the chief journey officer which more commonly co..."

"i think the question really becomes as a founder or ceo where do you need help that's fascinating it's it's definitely i mean it's it's a very interesting access that you raise which is the the amount..."

"to support me and we've definitely also seen the fourth one quite a bit where particularly with say like an infrastructure company you have a ceo who the natural role in the business is a cto and so y..."

"this run the biz category you often have um other c-level people who are reporting into the co type and so there's often sort of an interest in having a title like president which sounds more senior t..."

"awesome that's a fantastic rubric okay so we've got four different kinds of ceos now the big question is when do i hire one and which is the right one for me definitely so you know i think um in the e..."

"to market leader which um you could consider to be a like the chief journey officer type that third type that i that i mentioned but of course you know series a series b this person is not managing an..."

"of cro type for makes you on that point you know you mentioned sometimes the chief of staff becomes this cjo the customer journey officer what should we look for to know that this person can make that..."

"over time if you can prove that you can build out multiple functions and continue to lead them yourself like gain the respect of the people that you've brought onto the team you're successful in recru..."

"co and also as as the ceo and and i think there are two components to healthy mindset one is that there needs to be a ton of mutual respect between the ceo and the co i notice that some folks who come..."

"you shouldn't be spending your time and where you know it's helpful to have someone else come in and be a great compliment to you i think the second aspect of a healthy mindset is trust um as an examp..."

"hired that generalist early on because this is someone again that the founder like already has faith in um i i also you know sort of positive question out there i i don't have a lot of like data on th..."

"welcome feedback on this but i think it's another reason why promote from within tends to be um pretty common um what you know one other thing i'll say about like how to create um a great relationship..."

"between the two goals yeah if if you are to hire from the outside how do you do that effectively you know you need to build trust in a relatively short period of time um there's obviously going to be ..."

"sales leaders sometimes not always sometimes are too focused on making the number this quarter and an individual transactions rather than laying the foundation to achieve a long-term revenue growth tr..."

"the company's perspective evaluating a new ceo i'm a young person coming up in my career and i want to be a great ceo one day that's my career aspiration you've done it to your incredible success how ..."

"a predictable career path to get to coo so when folks say oh like i want to be coo one day um it's it's it might be a little bit like saying oh i want to start a company someday right it's like yeah l..."

"yourself right so like the vcs build these exact networks they can place you in ceo roles of their portfolio companies you get no headhunters who recruit for these folks um there are a lot of them act..."

"over time um not just growing up in one career path but showing that you can lead a team in sales and in marketing and customer success right i don't think you necessarily need all three of those area..."

"as a ceo when do you know that you're doing a good job it's a it's a great question and i think um actually there's some ambiguity here too which is probably a signal of the importance of the role rig..."

"most important thing is are you complementing your ceo effectively so you know um are you satisfying the equation one plus one equals three are you dividing and conquering appropriately or are you ove..."

"different time horizons am i meeting my targets today am i laying the groundwork to meet my targets next year am i laying the foundation to fulfill my company's purpose like mission statement long ter..."

"director in order to formalize relationships um so i don't consider myself to be a vc or you know solo capitalist is also a term that has become um popular uh you know i will always be an operator fir..."

"valuable to hire to allow a ceo to increase their leverage does the ceo have their own coo oh that the ceo can hire question um i've noticed that uh the business operations role or um increasingly i t..."

"across the journey so yeah i'd say like probably most leverage you can get is hiring a rev-ops person awesome okay nick from brazil who's an old friend asks i'm curious about the trade-offs of custome..."

"ways so you know at the time i was i was doing everything right it was like a like very generalist kind of thing i was selling and building sales ops like lead finance and hr and then within a few mon..."

"you know the the most important aspect of the cool role is that they complement what the ceo is doing and you know nick and i would have many conversations over the years where we talk about what are ..."

"awesome okay nathan asked the most popular or most upvoted question with 39 upvotes and we talked a little bit about this before if you were to recommend three books for aspiring cos which books would..."

"you know like non-violent communication i think is a really interesting one and i can probably post this to my linkedin likes you know some of my favorite books in that category i also um i'd make a p..."

"awesome a couple of um so in addition to reading mentorship is really important is there a way of is there are there's a community of cos or is there a sort of a path to finding a mentor that you've s..."

"awesome well that's all the time we have for today for questions allison i i just think the thing that stuck with me the most from this conversation was your hierarchy of different cos and i think wha..."