E22: Robinhood CEO Vlad Tenev breaks down the GameStop situation

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now wait um vlad you have to turn your camera off  and then i'm going to do my little bit where the bestie guesting door knocks oh no jason no  that's not silly this is silly here we go i can do it it's very easy for me don't worry  about it don't worry about these guys don't want to do it they don't like my they don't  like my bets three two let your winners ride

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rain man david source it to the fans hey everybody hey everybody welcome to  another episode of the all in podcast with us again the queen of quinoa  himself david friedberg the rain man definitely counting cards yeah burn baby david  sacks is with us chamoth polly hopper tia the dictator by the way and by the way go ahead  jkl i'm j cow aka baby seal j cal could you take

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longer with the intros i mean this is like this  is like your one moment to shine torture i know i like to do a little branding here i'm branding you  guys as characters on the show i do want to i do want to give a big shout out and congratulations  for david freeburg uh wedding his beak in a big way the story by the way we should actually have  uh founder uh crazy founder stories and we should

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have friedberg tell the story of metro mile but it  closed its uh spat transaction and went public and it's doing great and uh congratulations thank you  thanks guys well golf club thanks for the support thank you thank you very nice and uh  joining us this week as our second bestie guestie after a triumphant performance  by draymond green on the last all-in podcast

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is vlad tenniv who is the co-founder and ceo of  a new startup we wanted to introduce everybody to it's called robinhood flat tell everybody what  is robinhood and what's the mission of this new startup you've you've got thank you for for having  me uh having me here hanging with you guys robin hood's mission is to democratize finance for all  it's somewhat new we've been around for a little

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bit over five years and we have a mobile  app and a website that allows customers to uh invest in stocks options crypto currencies  we offer a debit card and a high yield savings product as well um commission free and with no  account minimums vlad i think you've done an amazing job building this company and you guys  have done an amazing job uh democratizing access

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to uh to to the ability to trade can we fast let's  fast forward to to the issue that i mean this we discussed i guess a few pods ago because um  there was intense interest in this i think it's our highest rated pot ever was discussing the  game stop issue so you had these these traders from wall street bets these redditors who like  you said they perceive themselves as the heirs

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to occupy wall street they're they're  trading for profit also for revenge and um and then you know you guys i guess get a call  in the middle of the night from the clearinghouse and you have to freeze the buy side of the trade  the next day i guess let's fast forward to that because that was the thing that you know got  everybody up in arms could you ex i guess talk

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to us about kind of what happened and i'm sure  you didn't want to have to freeze trading right but you were being compelled by this  clearinghouse can you kind of explain what they told you and why you had to do it  and and and why not just ask them to give you the order in writing so you can post on your  website so everybody would know you didn't

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have a choice could is that something you could  have done um well i think the challenge was that uh no doubt we could have communicated  this a little bit better to customers right by the time by the time we restricted these  securities to pco and it was 13 securities that we limited to sell only that process is actually  operationalized within robinhood so it's uh we do

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it from time to time under various circumstances  like corporate actions so when something has a reverse stock split or something like  that we can pco it for a little bit so there's a button and a dashboard that  you know you can click and automated emails get sent out so it's a it's an operational process  that i think in hindsight we probably should have

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exceptionalized to to make it to make it  clearer why we were doing this just given all the swirl around all these meme stocks online  um but by the as soon as those emails went out the conspiracy theories immediately started uh  started coming so my phone was blowing up with you know how could you do this how could you  be on the side of the hedge funds and of course

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we're not on the side of the hedge funds i mean  we're we're building products for our customers and we just had to do what we did to meet our  deposit requirements because if we didn't do that we would be in violation and the consequences  of that could have been much much worse than simply halting buying in the 13 stocks i think  that's where you know when you were on cnbc with

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sorkin people either thought you were obfuscating  or you were lying um you know and part of it is sort of the the guts of your business is that at  some point as well you guys decided to self-clear right and then going into self-clearing you  become liable for every single trade that happens on your platform um like if you look back  on those two audience what self-clearing means

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it means that you know typically you can work  with a wholesaler to offload the risk so vlad acts as a transaction layer and as a ui and  somebody else is responsible at some point these guys for economic reasons decided to take  that responsibility on themselves but when you do that you take on the full-fledged liability  of the value of every single trade on behalf

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of your customers yeah i would think about it i  would explain it as there's like pre-trade right then the trade and then post-trade so robin hood  obviously does pre-trade with uh that's the app and what's called the introducing broker dealer  our market makers do the trade so we route it to you know all the firms like citadel execution  services two sigma and then robinhood securities

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does the post trade the clearance and settlement  so we manage the exchange of cash and stocks that happens on t plus two so two days after  after the trade is made so what was not i mean if you had to give that answer again when  sorkin said you have a liquidity issue was the answer yes we have a liquidity issue and here's  why or is it still the same answer it was then

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so i i stand by what i said and i'll explain  it and thank you by the way for giving me a chance to explain it um first of all restricting  securities restricting the buying of securities is something that every pretty much every broker  did to some degree during this week right so when you say the l word in financial services it  reminds you of lehman brothers where you literally

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are not able to operate your business we met all  of our deposit requirements the new capital that we raised the 3.4 billion wasn't to meet our our  ongoing deposit requirements we had met them and in order to relax them and eventually unrestrict  them we needed to raise some more capital and eventually have uh more cushion so that if we keep  seeing the type of growth that we kept seeing we

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didn't have to impose position limits again so i  stand by what i said i think if you describe that as you know the l word every pretty much every  broker would have had that issue and i think at that point the word kind of loses its meaning  and the gotcha factor that uh the journalists are trying to to get out of it do you think that  um the the risk in the business went up when you

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decided to self-clear or would this risk have  been the same if you work through a wholesaler well i think a lot of the um a lot of the other  brokers who relied on clearing firms had the same issue right um you know there's there's firms like  apex clearing uh which has introducing brokers uh

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cash app for example clears through a third party  as well and they they all had this issue and of course um their response was um they kind of  threw their clearing firm under the bus right so obviously we're not going to do that because  our clearing firm is robin hood securities um but i think understanding the space a little  bit better since robin hood securities is you know

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a subsidiary of of my company um i realized these  clearing firms had to do what what they did like there's no it's not negotiable uh to meet your  deposit requirements of course we can ask what can we do are these deposit requirements sensical  what can we do to drive change in the system and i think that's my what's that who sets those  requirements that's the clearinghouse right is

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that the dtcc yeah it's the the dtcc and a lot of  this stuff is actually spelled out in dodd-frank so if you look at dodd-frank uh you'll see  descriptions of the var charge and the various special charges there um but i do think um one  thing that i'm very excited about is you know not going beyond just talking about our problems right  we can i've talked about our problems a lot but

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talking about solutions and how we can create a  better financial system in the future and i really think if you if you understand the underbelly of  what t plus two settlement is you immediately ask yourself why aren't we settling trades in real  time and i wrote a post on that i had a tweet storm i'd also say you know some of the feedback  that i've gotten is you know here's vlad from

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robin hood telling us about you know trying to  change t plus two so that he can meet he can lower his deposit requirements i think there's lots  of other systemic issues that fall out of that in particular right now you can short sell more a  stock than the shares that are outstanding right so you know some of these stocks had 140 short  interest right so more more shares were shorted

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than actually outstanding and i just think that's  pathological and it stems from the fact that you know these shares are tracked on pieces  of paper so they're basically not tracked and someone can you you can i can lend you my  shares you can short them the person that's buying them from you can lend them again and you can  do that multiple times and you end up with this

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situation that could destabilize the financial  markets right so what okay so t plus moving from t plus two to t plus zero that's one issue um where  do you think uh margin that's what i was gonna ask where where is your margin what's your what's  your thoughts on margin yeah well so margin wasn't involved in this particular situation in  fact there was an escalation path uh not a lot of

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people noticed until thursday but pretty much all  the brokers including robin hood were ratcheting up the margin requirements for for all these  securities um until they got to a hundred percent so by the beginning of the week they were pretty  much all at a hundred percent which means you can't use margin to buy them you have to you  have to have them a hundred percent covered

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um so do you guys have a more specific question on  marketing i meant more like i meant more like so for example i think it's true but you tell me if  this is not true you guys paid like a 65 million dollar fine to the sec for gamifying robin hood  right and it's not not exactly true but go ahead okay do you want to do you want  to just tell us what the truth is

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yeah well so the the fine wasn't for gamifying  robin hood it was for payment for order flow and business model related uh related  things um the gamification one is the massachusetts securities securities one which  is a separate thing and look on the sec thing um we're a fast growing company we obviously scaled a  lot between the period in question um obviously uh

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the the securities and exchange commission uh  felt like we could have done things better and and i own that i think that we're fine being held  to higher standards we have to hold ourselves to higher standards um and what we can do is just  do some of the things we've done staff up our compliance team staff up our legal team we brought  on a new chief legal officer who was a former sec

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commissioner two new chief compliance officers  for robin hood securities and financial who had decades of experience and the level to which  we're investing in compliance i mean the goal is to build the finest legal and compliance team  that the financial industry has seen let me tie it back flat to what to what we were talking  about before so do you think that it's okay

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if we're trying to build a generation of  investors to give them access to margin as easily as some apps including robinhood does  and then separately allows them to trade highly transactional high vol instruments like  options on top of that with margin why do you think about that just as a general philosophy  forget business building for a second well and

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then also can you say what the margin you allow  is for a new account because i don't think people understand what that is maybe a little definition  there well there's a couple of things i want to clear up number one you can't trade options  on margin so options are all fully paid for right um margin is not suitable for everyone um  i'll admit that you have to understand it and you

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also have to be a robin hood gold customer which  means you have to sign up and pay five dollars a month most brokers don't gate margin behind a  premium offering so we're already a little bit more restrictive on that front you have to have 2  000 dollars in your account before you can borrow and in december we did lower our margin rates  to 2.5 which is very a very competitive low rate

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but let me tell you a use case for margin that i  actually think is quite powerful so obviously one use case is kind of the typical one of buying  more stock with your money but if you build a large portfolio you can actually use margin as a  line of credit and we offer this feature with our debit card you can turn on what's called margin  spending and what that means is if you invest

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in your portfolio you can borrow collateralized  by your portfolio at a very low rate which is one tenth of what you would borrow through a credit  card so i actually think it's a it's a powerful tool certainly customers have to understand it  and be suitable for it but um it unlocks the type of borrowing not just for buying stocks but  for for for meeting your daily purchasing needs

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that um i think is is very useful if somebody  puts two thousand dollars in vlad can they trade four thousand dollars six thousand dollars eight  thousand dollars and does it matter what equities they're holding how does it work yeah the the  actual calculations are um uh there's no blanket

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formula i can give you because it does depend on  the securities that you buy so the example i gave was for example gme and some of these other meme  stocks we raised the requirement on those to a hundred percent so those have to be fully paid  for other stocks have an initial requirement as low as 25 if it's one that you know is deemed  by the operational staff and our processes as not

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being super volatile and it can it can go in  between so 25 percent initial requirement all the way up to so you can trade four times your  money if it's a really blue chip secure stock um more or less yeah with some nuance around that you  know time and again vlad there's studies that show that it's really difficult to beat the market  and make money you know trading in an efficient

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market um like the market we have for stocks or  options or what have you there's a lot of players there's a lot of liquidities a lot of people  with information it's um you know these great fund managers over time underperform just the  s p right and um you know i i think i mentioned this when we had that pod a few ago that i was  involved in a forex trading company and 60 60

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of accounts eventually ran out of money can you  share with us what percent of robin hood accounts run out of money and and you know do we mask  generally and i'm not accusing robin hood uh specifically of this but do we mask the idea of  investing in businesses um as you know a way of kind of highlight of a way of hiding that people  are really just using this to trade in and out

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and try and make money in the short term and  ultimately the majority of them end up losing most of their money because the fees and the spread  and the margin or whatever it is that that kind of adds up you know wipes out the account that's  what i saw this forex company i was involved in can you share with us you know in a very candid  way like how many accounts do you eventually go

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bankrupt at robin hood and how much of that do  you really see first of all i'd say forex is a little bit different because the leverage you  get in forex is like orders of magnitude yeah i'll admit to that it was like 10 to 50 to one  leverage so you're totally right yes exactly so um i i do think the businesses are a little bit  different most of our customers don't use leverage

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most of our customers aren't active traders  or trading options and if you look at some of the features that we've rolled out the the  theme of this year has been how do you turn a first-time investor into a long-term investor  so fractional shares recurring investments drip these tools allow someone to create a  diversified portfolio of individual stocks

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and recurringly buy into them over time so is  that the majority of users today or the minority you know are you how many accounts do you see  kind of cycle down to zero over what period of time i think a very small percentage of accounts  uh have that have that property i mean i think if you look back in 2020 we had a huge increase  in growth and interest in investing right at the

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bottom of the market crash in march right and uh  i think people have taken advantage of that and uh our customers in general have benefited from the  recovery very very significantly so i i wouldn't i would reject the the means that you know robin  hood customers are active traders that are just you know churning their accounts and and losing  all their money that's that's just simply not

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what we're seeing i know sax has a question but  one question i had with the conspiracy there is that i would just love to hear like a yes no to  did citadel call you and say stop this madness because they had exposure through one of their  hedge funds with gamestop and did sequoia call you and say hey stop this madness or just refresh  it and you forgot you forgot the white house one

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no no this was a formulaic decision uh made by  robin hood securities dude so citadel didn't call and ask nikoi didn't call and ask did  the sec call you and say this has to stop no but the clearinghouse did right yeah well  they called and they said here are the deposit requirements and we worked with them to lower the  risk so that we could meet the deposit requirement

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got it and and so just let me pick up on that  so at the same time that was happening um and i i know this wasn't robin hood that's not your  company but but discord and reddit were receiving reports uh that the wall street bets forum was  engaged in hate speech and there was an organized effort to get them censored and taken down and  discord basically fell for it and took down wall

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street bets read it yeah to their credit did not  do you have a take on you know what happened there and uh i mean i assume you you don't think  wall street best was engaged in hate speech well um so that happened wednesday i believe  um and yeah we were watching it it was first it was like oh wow discord discord shut down  and then i think wall street bets went dark

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on reddit for a little bit as well but i'm not  quite sure of the the reasoning behind that um look i i mean i disavow hate speech  misinformation um i i'm not you know judging which of the posts are hate speech or or not i  think that's the social media companies that that that should take a look at that the mods i think  the mods closed down reddit for like uh a little

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bit and then turned it back on yeah yeah i mean  a lot of these things get triggered if 10 people reported at the same time it just it sets off well  it seems it seems certainly yeah it seems to me that and certainly this is if you want to call it  a conspiracy theory it seemed like you had this wall street bets group they were on one side of  the trade you had these wall street hedge funds

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on the other side of the trade and there was an  effort to weaponize the speech rules of reddit and discord to cut off the lines of communication  of wall street bets because the only way that wall street bets as a decentralized group of millions  of traders can can stick together and compete with these hedge funds is if they can communicate with  each other by these services and so um you know

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it seems like there was an organized effort to  try and take them down at the exact same time that um that they were frozen  out of the buy side of the trade vlad do you think that there should be more  transparency in the financial markets meaning everything from payment for order flow how much  money companies make lending out their stock

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which company is short which stock which company  is long which stock on a more frequent basis how much margin people are running do you think  like we should move to perfect transparency in the financial markets i i do think that there should  be more transparency and i'm glad you you brought up payment for order flow because it's something  that i'm trying to take on you guys might have

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noticed i i plug i published a post on payment  for order flow i started a tweet storm that um is meant to just start the conversation around it i  want to understand kind of the misconceptions and the theories and and knock them out one by one and  i think that'll lead to some positive discourse around it and there certainly might be things that  will have to change um and i think the the first

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step is actually engaging in the conversation and  kind of connecting the people that understand the details with the people that have issues with it  um and i don't think that's been happening enough so for sure but what about stuff like margin  shorting you know uh short like do you think that

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we should move all of this stuff so that it's just  out out front for everybody to see well i think i think if we if we migrate to a better settlement  infrastructure and move to real time settlement you get a lot of that stuff for free right so you  do get um and i know a lot of the crypto people came out after i published my post and said you  know crypto solves this you could just put it on

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on a blockchain and everyone could see publicly  what's going on and which share which shares are are being being held short where they are who's  owning them um so i think i would be in favor of of uh more transparency i'm not sure at what point  uh there's sort of like negative secondary effects i haven't kind of unspun the thread fully but i  think we can we can keep taking it one step at a

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time and and see uh more transparency generally i  think is much better hey vlad when you guys um go public you've talked about having a listing  at some point here soon why would you not have all of your shares sold in the ipo through  robinhood to your retail users why would you sell any shares to institutional investors wow good  questions it is a an interesting question it's

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it's one that i probably that that's probably  the one i can't give too much detail on hopefully you guys understand my recommendation  if you're going to democratize access do it all the way [ __ ] the hedge funds and the big guys if  that's the if that's the point and you give retail equal access you know in all these transactions  as you know institutions get get all the access

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and the reasons have your entire listing done  through retail it would be a it would be a game-changing transaction yeah so i mean a lot of  this it's really interesting that this turned into uh you know individuals versus hedge funds because  i i think that's a really powerful story but you also have large institutions like fidelity that  are holders of all these stocks right you have

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individuals on a lot of platforms that were short  selling them as well not robin hood because robin hood actually doesn't doesn't allow short selling  by individuals but a lot of the other brokers do and you have you had statistics um statistics  coming out that actually show retail versus institutional and you know there was some  counter-intuitive results so i i think if you

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actually look deep into the plumbing the story  of you know long individuals short institutions uh on opposite sides i think uh there's  a little bit more nuance to it than that flat um if you had to do it over or actually  forget about the past think about the future um what do you change inside the company  well let's see um i think the 3.4 billion

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in extra capital certainly helps um i think  i'm very proud of the transition that we made between thursday and friday so thursday we  had the blunt hammer of pco in these stocks right which obviously was not ideal by friday  we had moved to a much more sophisticated system where intraday we adjust the position limits in  uh it was up to 50 stocks and we published that

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on our website so that that gave us a lot more  granular control over it and is a better system and we're going to only improve that and kind of  take the learnings to other parts of the business so i think um the great thing about you know  these sorts of crises is um sort of months and and years worth of work get compressed and people  are just like super aligned on the key priorities

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we need to do to to move the business forward  and we saw that and then the third thing i'd put is just maybe you guys have seen um you know i i  feel like i've evolved as the chief executive and as a leader i didn't used to be on social media  telling our story very much but um i'm out there trying to encourage more transparency i would say  much better today than with elon much better with

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elon than sorkin so progress has been made i have  a just a basic question i know we got to wrap soon when things get superheated and you have this  viral momentum where i don't know how many people tried to sign up on that day but maybe you could  give us an idea on that wednesday or thursday was it you know five figures six figures or seven  figures worth of new accounts why not throttle

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the new accounts and say hey we're you're on  the wait list we on board 10 000 people a day your day is going to be next thursday so that  you don't get caught in this you know everybody uses the fact that it's friction free to sign  up to do an emotional bat in a you know let's call it mob behavior right like this turned into  a mob and i guess some people believe it's a good

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mob to go up against the hedge funds uh but  it could have equally been something you know something more deranged and even more edge case  is going to happen so when that does happen and a million or 10 million people sign up can't  you just pause it and say we're not going to do any new accounts today we've reached our limit  we actually did do that so we have been pausing

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new account approvals off and on uh depending  on on the load and um you know customers have been experiencing in some cases short delays uh  with account approvals obviously not an ideal solution from our standpoint but you know if if we  have to do that we will do it and we have done it how many people signed up on that wednesday like  just ballpark like was it hundreds of thousands

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millions jason are we are we running an ad for  robin hood stop no i'm just kidding none of us cares none of us cares last question hit me hey  listen um if you had to pick two different ceo's reactions to how you dealt with it let's say  tim cook on one end of the spectrum and zuck on the other how do you think they would score  what robin hood did and what they are doing

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tim cook zuckerberg you know i'm not sure um i  think that um i think i'm proud of of of how the firm navigated this i think uh obviously there's  ways to improve upon it um i think that you know any time you get a phone call in the middle  of the night saying you have to put up three billion dollars all sorts of things run through  your head right i've had it happen i know that

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was just money from the cage for poker i got a lot  of people reaching out to me um which was amazing if you had to do it over again why not just post  a blog that morning saying hey we got a call in the middle of the night we have to do this is  that is is that the thing you do over again no because he'd be throwing his own company under  the bus he'd have to say robinhood securities is

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telling robin hood the broker to post this money  because robinhood securities is being told by their downstream clearing so it's like you're  you're in you're in it you're in a different way you're saying it now so better to say it uh at  the time it all happened and it would have defused the whole crisis right well first of all i'm not  throwing anyone under the bus had we did the team

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did what they had to do um i don't think there was  any way to navigate that differently i think the automated emails that went out to customers  saying uh your stocks are you're restricted from buying these stocks probably could have been  handled a little bit better we probably could have offered more detail into that with the foresight  that maybe customers would think that a hedge fund

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forced us to do it or something like that so  certainly um certainly there's areas we can improve upon across the board and one an early  investor called me throughout this and said hey chin up you know navigating a crisis successfully  unlocks the next level of value creation for the company and um i've had that in mind uh the entire  time and i'm just doing what i can to to make that

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future a reality both for robinhood and for the  financial system i think that this could lead to some really positive change industry-wide yeah and  i'll just just one last softball here this is not about what happened uh that with gamestop uh we've  had a debate on this pod it got kind of heated

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between uh chamath and jason about the nature of  jason's investment in robin hood uh can you tell us can you tell us your side of the story of what  happened at antonio's nut house okay and how much how much stumbling was involved precisely okay  i'm i'm very glad you brought this up because i've been meaning to call jason out on it he has this  great story of uh how you know we met at antonio's

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nut house and he actually wrote a check i think  the the real story is that um on robinhood launch day um which was a saturday and um we violated  every rule of pr and marketing by launching inadvertently on a saturday i got a reach out  from uh from launch who who was one of the first uh one of the first outlets to cover our launch  on saturday and uh jason's uh jason's friend uh

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simon ex-employee who uh ended up running social  for us for a bit um was a big fan of robin hood so um he joined us as kind of our first social person  he introduced me to jason i met jason at sequoia jason where you agreed to invest and then six  months later we met at antonio's nut house when we were raising our series a and i think you uh you  gave me the advice to to go with index ventures

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no i know i said sequoia all  the way don't get me in trouble i promise michael moritz dougliotti  whoever's watching i totally was sick sequoia was great they they unfortunately passed  on our series a as as did a lot of other funds wow all right listen uh thanks for coming on the pod  uh we really appreciate you taking the time and

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continued success and um but i'm really glad we  didn't give you a job offer back in 2008 sounds like uh it was the right move for you funny  how things worked out yeah well apparently i interviewed him in 2008 for a job and you didn't  get the job it was you and alex alex michalka was my my main interviewer but um it's funny  i graduated with a math degree right i was i

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was doing pure math which in 2008 made  me unemployable we were the only people hiring at that point yeah yeah you were  the only people that would interview me yeah everyone else was like where's your computer  science degree can you code so i ended up going to math grad school which was one of the few  options that i had and ended up dropping out and

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and here i am so funny how things work well  good for you all right continued success and thanks for coming on the pod we'll see you soon  thanks thanks for having me vlad's back wait vlad's back sorry i i i actually i thought i was  supposed to leave i didn't know if you guys know you could stay i was saying you can stay i was  saying after a year of jason asking us to run

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ads he's found a way of trying to make this a  45-minute infomercial for robin absolutely i listen i'm ride or die glad you know that i'm  right or down my founder we're just trying to keep uh keep everything up and let all the people  safely and who have been banging on our door how how much have you been sleeping vlad have you  been able to sleep i mean this gotta be exhausting

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uh oh my god really can you ask him something  like at least semi semi-fucking challenging honestly that's not why that's why you guys are  here if you're walking down the road and a robin hood customer this is a tough one i'm sorry  you thought you were over this but you logged yourself back in so and a robin hood customer that  lost all this money when they got locked out of

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trading that day comes up to you and screams and  cries i lost all my money what do you say to him you know i got completely destroyed my life  savings is wiped out i mean i've read a bunch of these comments on different boards and  so on like what do you say because i i know that's a tough one to swallow and i know that  you know we've heard the the story around what

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happened but but what do you say to that person  well first of all i'd be very very empathetic i'd probably want to understand how someone  could lose money um when they couldn't buy a stock at the all-time high so i think the  details around that i mean if you look back uh and obviously this had nothing to do with the  decision right but thursday was the all-time high

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yeah yeah but that's but the reason for that  is because the ability of wall street bets to continue the trade was was basically interrupted  right they were they were engaged in a short squeeze against these big hedge funds and in order  for this to keep driving the squeeze up and up and up they needed it basically to to be able to  buy and then once they got frozen out of all the

35:52

online broker accounts not just you guys but all  of them that was that that that broke the trade right maybe that's why that's  what i call hypothetically but that's what they're so but that's  what they were so upset about is because they got they got locked out of the buy side of  the trade they weren't locked out of the sell side right they got locked out of the buy side and  that allowed that the big hedge funds 24 hours to

36:16

regroup and uh and cover the trade the price went  down and that basically cracked the whole thing right well i'm not sure about the uh the exact  details there on the on the hedge fund side or what happened look what i can say is uh we're  gonna do our best to uh make sure that we get better and we serve our customers uh whenever  whenever they wanna buy stocks and we'll do that

36:40

and we're going to get better and better every day  and the truth is if you had had the money in the bank account to for dtcc to be compliant you would  have been like you weren't trying i mean you're in the business of letting people without question  yeah you make nothing if people stop trading you need people to trade the core of the business  right yeah this wasn't you know a value judgment

37:03

or some kind of uh moral stance and we weren't  pressured into doing it by anything other than our regulatory deposit requirements what do you  think is the future of payment for order flow and revenue sharing on um sort of like the  the ways in which like meaning how much do you think of that payment for order flow  revenue should you share with customers

37:27

yeah that's a good question i mean this is all  highly regulated and uh it's it's become the industry standard business model right so i'm not  sure we're we're excited to have a conversation about it um i do think exchanges are here to stay  market making is here to stay market making is a profitable enterprise and so some level  of revenue share between the market maker

37:52

and uh and the broker makes sense and uh  it is regulated um so i'm not quite sure what if any changes need to come but hopefully  this will be part of the conversation that that we can we can help create and uh and work  through and i think part of the problem is just the opacity of it you know it's it's kind of like  interchange does anyone know that interchange

38:16

is this sort of like hidden piece of revenue  every time you transact with a debit card or a credit card it's it's sort of analogous in a  way right well i think i think more people do just because the technology companies that have  come around like you know stripe and others will eventually just try to take it to zero um and so  if anything i think what the the business model

38:38

or at least the business strategy of all these  companies is when you find to your point these opaque pools of revenue the innovation is just to  give consumers power by taking these costs to zero if you vlad decided tomorrow to do um robinhood  pro you know higher level than gold and charge 50 bucks a month for 50 trades and then five  dollars each trade after that would solve

39:04

anybody's misgivings about this right  you could just offer both options well i think it's it's payment for order  flow enabled commission free trading right it helps cover the costs of the business  that that that leads to our ability to offer commission free trading and moreover  it allows um smaller investors to participate so certainly i think that model would work  but the the consequence would be smaller

39:34

investors would uh yeah right if the option is  there it'd be like facebook saying we have an option for you to pay and not see ads and be  tracked right it would just be great option what do you think is the difference between  investing and trading and what do you think has to happen so that you know back to where you started  if you want people to close the inequality gap

39:56

how do you allow them to do  it trading versus investing well i think the difference between trading and  investing investing is a little bit more about accumulation so typically you're buying  uh more stock and building up positions over time um trading comes into play um i think  when when you're selling right when you're selling

40:20

sort of strategically and um you're doing it not  driven by outside needs for them for the capital but more for uh for sort of like uh intrinsic  needs um so i think the question is would we would we ever prevent people from selling ideally  not i mean people have various needs that uh that they could have for getting out of positions and  i think as a platform we have to allow for that

40:51

awesome uh your pr people are literally  gonna come freaking out breaking your glass in your house your pr  person is literally running from hq she's gonna start bagging on the back window  you cannot be on this pod uh no great job vlad um and uh remember use the or code  bestie and get your first free mob

41:17

well thanks for having me gentlemen all right  thanks thanks man great job take care thank you thank you thanks for answering our questions  yeah thank you for coming you're going to log back in two minutes right yeah okay yeah come  back for the chesaputen gavin newsom recall news your pr people will be delighted if you comment  on that yeah are we gonna do a debrief the debrief

41:39

from my opinion is that um i i think that they're  half they have to really tighten two things one is they need to make a decision  how do they want to make money um because i think this is the third time these  issues have come up it's probably not going to be the last and because there's going to be more  market volatility not less and so you just got to

41:59

decide how you want to make money because there is  no amount of money that's possible if you're going to build a successful business and run into these  margin constraints right you can't there's just no amount of money that you could have meaning if  you look at the folks that didn't get called we're folks that have like schwab accounts why because  schwab is investing and if you look at the folks

42:16

that did have these margin issues because robin  hood wasn't the only one they're all the trading and and sort of like high frequency shops and so  you know that's the decision and then it's back to what david said which is like once you make a  decision you have to be able to tell people like this is what you want to stand for and you  have to have the right internal controls and

42:34

governance and so you know if he gets these things  right maybe they can be on the other side of it otherwise they're just going to continually  step on this stuff and i think that the you know uh if folks lose enough money  they're going to be pretty upset i think sounded to me like david uh freeberg you had  a good point about offering the the robin hood

42:55

consumer base the ability to buy the shares i  think a hundred percent of it should go to the the retail investors he didn't say no and he kind  of i kind of got the inclination that he was going to do that 100 he will not yeah this came out in  the past where he said they were going to offer some of the ipo shares to robin hood customers  and so that was a few months ago i i think i

43:16

said publicly on twitter why don't you offer all  your shares to ipo customers like why take any of them directly i mean could he technically become  a clearinghouse and ipo people but then would it be like a partnership in it yeah like why don't  you just take um you know if fidelity wants to buy shares let them buy shares on the open market like  all the retail customers are forced to do and then

43:36

the fidelity argument is well we're buying 50 100  million blocks at a time so we don't want to have to be in the market doing that but the marginal  cost of buying a single share versus the marginal cost of buying a million shares is much much  higher and you know that's that's the challenge with um you know with retail access in financial  markets that robin hood has set out to solve

43:56

as have many others and it would be a really  powerful statement if they said you know what we're going to show the world that the market can  all go direct and be efficient and actually make all of their ipo shares available and then you  know what if the big block trade guys want to buy some go ahead and buy it from the retail guys  in the open market or do 50 50. you know offer

44:14

everybody who's a robin hood shareholder i just  think that they would if they could fill their demand their demand on their book for their  ipo from retail do that and let anyone else let fidelity sign up for robinhood account and  buy their share through robinhood you know like um the fact is the big block buyers always get  a discount right they pay wholesale pricing in

44:34

these markets um and that's also part of why it's  so difficult for retail to actually find a footing um and so it would be a really powerful  statement for them to kind of go all the way sure i think it's almost certain they're going  to give some of the shares available on the ipo to robin hood customer it's a great uh it's a  great kind of uh you know publicity point but um

44:52

but it would be really powerful if they shifted  the whole the whole thing i mean years ago when i was at google we did the ipo i don't know if  you guys remember this but it's the first time we try to do this dutch auction so the reverse  pricing so anyone any individual any retailer and a retail customer and any institution could  bid on google shares and then there was a clearing

45:09

price that was hidden everyone got their shares at  the same time so there wasn't this order book that was built by going to the big guys that the banks  all know and love like fidelity and hero and so on selling them big discounted shares it  was it was it was a true market auction and the direct listing is the new model for this  that totally democratizes access to the shares

45:26

creates fair and transparent pricing for everyone  and so you don't end up with these like discounted shares that pop 80 on day one okay saks what  is your debrief on the vlad appearance so i think vlad did a pretty good job handling our our  questions um answering answering some deflecting some i think that i look i i think i i don't think  vlad's a bad guy i think he's a good guy i think

45:50

robin hood wanted to do the right thing i don't  think they had any reason to want to freeze their own users out of their accounts i don't think  they wanted to do what they did i think that there was a little bit of a blind spot there on his  part in terms of understanding the consequences of that freeze out right because it did break  the buy side of the trade for wall street bets

46:11

and then that that basically allowed the hedge  funds to recover and that was that moment you know and so um that was that was a  big deal i think the consequences of that decision were a big deal but it's a counter  factual right we don't know we'll never know of course look it was it was that thursday  where the short squeeze ended because

46:30

wall street vets couldn't keep buying they  couldn't keep engineering their side of the trade obviously that's why it cracked right and  robinhood was a big part of that whole thing collapsing now it was going to collapse at some  point there's no question that the air was going to go out of the balloon right but would have gone  to five or 600 is the question yeah but but but

46:47

how much money the hedge funds were going to lose  whether they're going to get busted out of the game for good and who is going to get left holding  the bag those were all questions that got answered in a completely different way because robin  hood did what it did now i i don't believe that they had a choice i think they did it because  they were forced to do it um but it did have huge

47:06

consequences i thought he did he's doing a better  and better job explaining this highly technical stuff and uh you know obviously if they can't  talk about their ipo that does tell you certain things i don't have any inside information but he  obviously there's thing what i get from this is there are things he can talk about and there are  things he can't talk about there might be either

47:26

things with the ipl or things with confidentiality  between them and some of these parties like i have a feeling people are not allowed to  talk about this dtcc and what goes on there because there might be i would have liked i that  that was an area where i really wanted to hear more details and get more clarity because i mean  i believe look the order came down in the middle

47:45

of the night from the dtcc right and so that's  why i kept asking why wouldn't you just say to the dtcc talk about them okay that's what i'm  reading into it and i don't think i think it might be one of these non-disclosures where you can't  mention the non-disclosure which we've all maybe maybe but but but but see that was the heart of  my question is if you're ordered by somebody in

48:06

the middle of the night to take an action that  is you know adversarial to your own users well i would ask them for that in writing and post it  on your website post it on your blog so to show that you don't have a choice i mean i believe  that he didn't have a choice but why didn't he say that from the very beginning right i mean  that's what caused all the problems for them yeah

48:25

all right there you have folks  everybody go to thesyndicate.com all in boys i love you i gotta go great job talk  to you soon talk to you guys later love you guys love you bestie all right we'll see you all  next time bye-bye and they've just gone crazy it's like this like sexual tension  that they just need to release your feet oh