American Express Chairman and CEO, Ken Chenault, speaks with students about how to build a culture of performance and loyalty. He knows something about loyalty, having worked at American Express since 1981. In that time, he has led through multiple crises, and he discusses leadership lessons he learned from 9/11 and the 2008 financial crisis. He is interviewed by Roanak Desai, a second-year MBA student at Stanford. More about the View From The Top speaker series: http://www.gsb.stanford.edu/vftt All View From The Top videos: http://www.youtube.com/course?list=EC5C14B375A7F2FEA8
Ken Chenault, CEO of American Express, discusses his leadership challenges and the reasons for American Express' many successes with a student audience at Stanford Graduate School of Business. More about the View From The Top speaker series: http://www.gsb.stanford.edu/vftt All View From The Top videos: http://www.youtube.com/course?list=EC5C14B375A7F2FEA8